Chao Phraya Tourist Boat ICONSIAM Pier — Attraction in Khlong Ton Sai Subdistrict

The rudest staff ever

I’ve never felt so disrespected or humiliated during a vacation as I did on this tourist boat tour. What was supposed to be a fun and relaxing experience in Bangkok turned into a complete nightmare, all because of one unbelievably rude staff member. My group and I boarded the boat and we realized the ticket counter had given us the wrong tickets. It was an honest mistake on their part, and all we wanted to do was calmly explain the situation to resolve it. Instead, before we could even finish speaking, one of the staff members started yelling at us to “get out” in front of everyone. Her tone was aggressive, condescending, and completely unprofessional—no attempt to listen or help, just pure hostility.

This wasn’t just a minor misunderstanding; it was a public embarrassment that left us feeling unwelcome and shaken. The lack of basic customer service or empathy was astounding, especially in a country known for its hospitality. To make matters worse, no one else on the staff stepped in to de-escalate or apologize, which only added to the sense that they simply didn’t care about their customers. This single interaction ruined what could have been a highlight of our trip and left a terrible impression of Thailand’s tourism industry.

I strongly recommend avoiding this boat tour unless you want to risk being treated like garbage. There are plenty of other operators in Thailand who actually value their customers and know how to handle simple issues with professionalism. Save your money and your sanity—steer clear of...

Around 5:50pm on January 19, I took this company's boat from the Wat Arun Pier to the IconSiam Pier. This female employee yelled at my family (a 15-year-old child) and even threatened to throw her into the water. It was incredible that this could happen in the Land of Smiles, Thailand. This female employee is a racist. She is an Asian and a Southeast Asian. Why does she only dare to yell at Asians or East Asians? There were many tourists from different countries standing near the deck at the time. This female employee only dared to vent her anger on the yellow-skinned young East Asian female tourists. She didn't dare to say a word to the stronger male tourists from the Middle East standing in the same area. Hopefully the manager of this cruise company will see this review and verify the surveillance video on the ship at the time and discipline this rude and racist employee. Please remember, the female employee, that you are also an Asian, and tourists from Asia take up the vast majority of your business.

1月19日下午5:50左右，从郑王庙码头乘坐这家公司的船前往IconSiam码头，这名女员工对我的家人（一名15岁的孩子）大喊大叫，甚至发出了人身威胁，要把她扔进水里，简直不可思议这种事居然会发生在微笑之国泰国。这名女性员工是一名种族歧视者，她本身就是一名亚洲人一名东南亚人，为什么只敢对亚洲人或者东亚人大喊大叫？当时在靠近甲板的位置站着不同国家的许多游客，这名女性员工只敢将自己的怒火发泄到黄皮肤的东亚年轻女性游客身上，面对站在同样区域的更加强壮的中东地区男性游客她一句话都不敢说。希望这家游船公司的经理可以看到这个评论并核实当时船上的监控录像，并对该明粗鲁且种族主义的员工进行处罚。请这名女性员工记住，你也是一名亚洲人，来自亚洲的游客照顾了你们绝大多数的生意。

1月19日下午5:50左右，從鄭王廟碼頭乘坐這家公司的船前往IconSiam碼頭，這名女員工對我的家人（一名15歲的孩子）大喊大叫，甚至發出了人身威脅，要把她丟進水里，簡直不可思議這種事居然會發生在微笑之國泰國。這名女性員工是種族歧視者，她本身就是亞洲人一名東南亞人，為什麼只敢對亞洲人或東亞人大喊大叫？當時在靠近甲板的位置站著不同國家的許多遊客，這名女性員工只敢將自己的怒火發洩到黃皮膚的東亞年輕女性遊客身上，面對站在同樣區域的更加強壯的中東地區男性遊客她一句話都不敢說。希望這家遊船公司的經理可以看到這個評論並核實當時船上的監視器錄影，並對該明粗魯且種族主義的員工進行處罰。請這名女性員工記住，你也是亞洲人，來自亞洲的遊客照顧了你們絕大多數的生意。

1월 19일 오후 5시 50분경, 저는 이 회사의 보트를 타고 왓 아룬 부두에서 아이콘시암 부두로 갔습니다. 이 여직원은 제 가족(15세 아이)에게 소리를 지르고 심지어 그녀를 물에 던지겠다고 위협하기도 했습니다. 미소의 나라 태국에서 이런 일이 일어날 수 있다는 게 믿기지 않았습니다. 이 여직원은 인종차별주의자입니다. 그녀는 아시아인이고 동남아시아인입니다. 왜 그녀는 아시아인이나 동아시아인에게만 감히 소리를 지르는 걸까요? 당시 갑판 근처에는 여러 나라에서 온 많은 관광객들이 서 있었습니다. 이 여직원은 노란 피부의 젊은 동아시아 여성 관광객들에게만 분노를 터뜨렸습니다. 그녀는 같은 구역에 서 있던 중동에서 온 힘센 남자 관광객들에게는 한마디도 하지 못했습니다. 이 크루즈 회사의 매니저가 이 리뷰를 보고 당시 배의 감시 영상을 확인하고 이 무례하고 인종차별주의적인 직원을 징계하기 바랍니다. 당신도 아시아인이고 아시아에서 온 관광객들이 대부분의 업무를 담당하고 있다는 점을 이 여직원을 기억해 주십시오.

1月19日午後5時50分頃、私はこの会社の船に乗ってワットアルン桟橋からアイコンサイアム桟橋まで行きました。この女性従業員は私の家族（15歳の子供）に怒鳴り、彼女を水に投げ込むと脅しました。微笑みの国タイでこのようなことが起こるとは信じられませんでした。この女性従業員は人種差別主義者です。彼女はアジア人であり、東南アジア人です。なぜ彼女はアジア人や東アジア人にだけ怒鳴るのでしょうか？当時、デッキの近くにはさまざまな国からの多くの観光客が立っていました。この女性従業員は、黄色い肌の若い東アジアの女性観光客にだけ怒りをぶつけました。彼女は、同じエリアに立っていた中東からのより力強い男性観光客には一言も言いませんでした。願わくば、このクルーズ会社のマネージャーがこのレビューを見て、当時の船の監視ビデオを確認し、この無礼で人種差別的な従業員を懲戒してくれることを願っています。この女性従業員のことを思い出してください。あなたもアジア人であり、あなたのビジネスのほとんどはアジアからの観光客が担当しているということです。

เวลาประมาณ 17.50 น. ของวันที่ 19 มกราคม ฉันขึ้นเรือของบริษัทนี้จากท่าเรือวัดอรุณไปยังท่าเรือไอคอนสยาม พนักงานหญิงคนนี้ตะโกนใส่ครอบครัวของฉัน (เด็กอายุ 15 ปี) และขู่จะโยนเธอลงน้ำด้วยซ้ำ ไม่น่าเชื่อเลยว่าเหตุการณ์แบบนี้จะเกิดขึ้นในดินแดนแห่งรอยยิ้มอย่างประเทศไทย พนักงานหญิงคนนี้เป็นพวกเหยียดผิว เธอเป็นชาวเอเชียและชาวเอเชียตะวันออกเฉียงใต้ ทำไมเธอถึงกล้าตะโกนใส่เฉพาะชาวเอเชียหรือเอเชียตะวันออกเท่านั้น ในเวลานั้นมีนักท่องเที่ยวจำนวนมากจากประเทศต่างๆ ยืนอยู่ใกล้ดาดฟ้า พนักงานหญิงคนนี้กล้าระบายความโกรธกับนักท่องเที่ยวหญิงชาวเอเชียตะวันออกผิวเหลืองเท่านั้น เธอไม่กล้าพูดอะไรกับนักท่องเที่ยวชายที่แข็งแกร่งกว่าจากตะวันออกกลางที่ยืนอยู่ในบริเวณเดียวกัน หวังว่าผู้จัดการของบริษัทเรือสำราญแห่งนี้จะเห็นการตรวจสอบนี้และตรวจสอบวิดีโอวงจรปิดบนเรือในขณะนั้น และลงโทษพนักงานที่หยาบคายและเหยียดผิวคนนี้ โปรดจำไว้ว่าคุณเป็นคนเอเชียเช่นกัน...

The Chao Phraya Tourist Boat is a popular and convenient way to explore Bangkok’s major attractions along the river. The hop-on-hop-off service allows unlimited travel within a day, stopping at iconic destinations like the Grand Palace, Wat Arun, and Asiatique. Boats run every 30 minutes, making it easy to plan visits at your own pace.

Pros:** Ease of Use:** Ticket redemption is straightforward, and many reviews highlight the helpfulness of staff at piers like Sathorn and Tha Maharaj. Comfort:** Boats feature both shaded and open-air seating for a pleasant ride while enjoying views of Bangkok’s skyline. Convenience:** It’s an efficient alternative to Bangkok’s traffic, especially for reaching key landmarks.

Cons:**

Occasional Delays:** Some users noted longer waits during peak hours. Communication Issues:** A few travelers mentioned challenges communicating with staff in English at certain piers.

Overall, this service is highly rated for affordability, comfort, and the unique experience of seeing Bangkok from the river. It's an excellent choice for families, solo travelers, and anyone looking to avoid traffic while...