I booked my stay here for 10 days and I wish I had booked it for less. The food was delicious so no complaints there and the rooms were, in my experience, 3* quality at the very most.

Watch out for people above you throwing trash down the building as due to the shape of the building it is sloped and anything that goes over the side comes onto your balcony, in my time being there it was ciggarett buds. As neither of us smoke it was annoying but not much you can do as people are allowed to smoke in their rooms as I whitnessed from my balcony.

When the cleaner came to clean at around 4pm she would hastily make the bed and give us new towels and leave. For a 5* hotel I was surprised that there was no other cleaning involved. We kept a decently clean room but after days of being dusty from excursions, the floor would be the same. 8 days in and finally the floor was cleaned. Maybe times are changing but I have never been in a 5* hotel cleaner that makes the bed and then leaves after 2 mins. There is a card that you put on the bed for the sheets to be washed but nothing that says you would want your room cleaned? Also no do not disturb signs so multiple times we had staff walk into the room after knocking once and walking in, not giving time for us to get up and get to the door.

My biggest complaints would be the Excursion Desk and the staff.

Every time I asked a question at the Excursion desk that had to do with any Excursion I recieved a big shrug and 'I don't know' to almost every question.

I paid $70 for a Jeep Safari Excursion that included being driven to a Water Rafting place, driven up with Water Rafters and then being driven back down and told to sit and wait to leave. My disabled Mother who I went with had to sit on a thin bench for 3 hours in the 33 degree heat while we were told a bottle of water would cost €5 each.

The Excursion did not include any Safari and when we confronted the staff member who works excursions he told us 'That is what you do on the excursion'. He called the staff who worked at the excursion site and they proceeded to lie down the phone to him about what we did and the times. I grabbed time stamped pictures to prove they were lying but he did not care.

The staff that we spoke to repeatedly told us that we must be lying because it is impossible to make the trip from the excursion back to the hotel in the time we did. A very quick look at Google maps proved that thats the exact time would and did take us.

The staff in the hotel have rotten attitudes. At breakfast my mum wanted to take a banana out of the breakfast room to eat and was stopped and told it was forbidden, we sat next to the door so she could eat it and watch the staff let people walk by with food and even whole plates of food out.

Each staff acts like they don't want to be there and it comes across in everything they do. I was physically pushed aside by a staff member at dinner as he was restocking the foods, he physically touched me and moved me aside while saying nothing. Looking back on it I should have raised a huge issue by being unwillingly touched my a male staff member.

When we were checking out and paying our bill we paid some in cash and the rest on card. They tried to tell us €20 euro is the same as 90 TRY and pushed the card machine and interuppted us saying 'Put your pin in, put it in now' and kept pushing it on us. After having to spell it out for the boy he finally put through the right amount but not before pursing his lips and blowing air at us as if he was fed up. Trying to overcharge us and ignoring us while telling him he was wrong was the last straw to this mediocre experience. I have been in better 3* hotels that had staff happy to help and not rude and ignorant.

Over all, unwillingly touched by a male staff member, they attempted to overcharge us and push us to pay it, staff unwilling to care about anything.

As someone who works in travel I cant say I will come back or reccomend this place as a good destination.