Grosvenor Casinos Pier Nine Brighton — Attraction in England

Having waited a long time in a queue to book this we were really looking forward to our late lunch in an igloo as a party of 8 - first time catching up with friends in the New Year. Igloo looked amazing, as did the whole square so really couldn't fault the look of the place. We were sat 15 minutes late, but we weren't really bothered by this as the lady on the door was most apologetic and kept us updated. But from the point we were sat down the service went to pot. There is little chance of catching the eye of wait staff when you are in your pod - not a problem, But you would have expected them to pop over on a regular basis to check if you needed anything - not the case. Food was reasonable, and fairly priced, but the wait between seeing staff meant that getting a drink was difficult, as was asking for anything extra. The food order taken by a very disinterested waiter had 3 of our meals wrong, but we decided to eat what we had - picking out the extras we had asked to be removed, and eating the extras that had been added unexpectedly! Drinks never arrived, nor did condiments - we got up and helped ourselves to these in the end. At the end of our visit I fully anticipated our missed 15 minutes to be added to our 2 hour time slot, but we had a harried member of staff asking us how long we would be. I explained that as we sat 15 minutes late, we would leave 15 minutes later. Although they were fine with this, I'm not sure this was communicated to the next party, who just glowered at us and assumed we were dragging our feet. The shame of it was, that if the service had been prompt and correct, we would probably have left earlier than expected, but we spent a long time between staff visits that we needed every part of our time slot - even the bill was incorrect so spent more time having this corrected. Overall, we still enjoyed our time in the igloo, which was an experience in itself, but they really do need to address the lack of service. Some staff were great and on the ball - others...

Came here on my Hen Do to do Karaoke with a group of about 25 of us. Karaoke facilities are spacious and the sound quality is decent apart from one mic kept feeding back, the room was boiling hot and the air con wouldn't work and they have a really limited song selection.

Missing a LOT of Disney, Basically no Musical Theatre, huge holes in pop songs and some artists only having one track available etc. Also had to call for help at one point as it crashed.

Main issue was needing ID at the front and forcing every single person to sign up to their marketing including phone calls and unable to opt out and told you can only opt out in person. Our whole group were over 30 years old but at no point had the organisers of the Hen do been told ID was needed despite having a lot of emails back and fourth with the casino. This meant at least 6 of our group didn't have it and they wouldn't accept photos of ID. Three had to go back to the hotel to get it and they allowed the final 4 in due to our party size.

We also had dinner at the casino which we had pre ordered, the menu sent to the organisers was ordered from only for them to be told it was 4 years out of date, they had to re order everyone's food and a lot had changed from the menu. We asked food to arrive all together as not everyone had starters but the food came out so far apart that some people had finished two courses before other people's food came out at all including myself the Bride and the Groom who was with us who got served last. The food was adequate and on par to a Weatherspoon's apart from the vegan burger which I was told...

I recently came into a massive amount of money and thought I'd head here to increase my wealth and meet some other high rollers. So I was on a mad winning streak making a scene and attracting a crowd. Everyone was so impressed by me that I really felt I'd found my people and my calling. First I receive a huge inheritance and then I double it in one night? Someone up there is smiling down on me and I need to ride this wave as far as it will take me. So I find the richest guy there. And he is the richest- you can tell. I say "rock paper scissors winner takes all" and he agrees. I throw rock, him scissors. I've won his entire fortune making me probably the richest person in Brighton at that moment. I'm beyond elated. I'm writing down my bank details so he can transfer me when a smirk comes over his face. He says he wants to guess my dominant hand. If he's wrong I can have his boat and mansion, if he's right I give him back his fortune plus mine. This might sound like a foolish risk but what you don't know is that I'm left handed. For those who are not left handed, we are massively in the minority. There's no reason he would guess left. I take the deal, he guesses left and now I'm broke again. I'm walking out with a gobsmacked expression and someone comes up to me and explains. I was so drunk I had used the mens toilet with the stall door open, wiping with my left hand like usual. And he had seen. Christ that guy is good. Some people are just...