Lovely afternoon out, we had lunch lasagne was stunning, nice light layers, beautiful flavours. Nuggets looked quality chicken. The trays aren't good taking drinks upstairs they slide all over tray, nearly split a few times. But the view and food was perfect. Looking round was lovely cute jelly fish and tiny starfish, stingray etc, so much to see. Staff was lovely in the gift shop, and they lady in chair when have to scan in. The staff when you go in notcso great, lots of them, no one in front of us, but no one wanting to make eye contact to book us in, felt bit weird, no advice on how and wer to go, so paid and went through.. no signs to say this way, we went to get in lift, and said no entry.. wasn't sure so headed up to cafe... which turned our to be the way in too.. 2 other ladies joined us in lift to, said same thing had no idea way in to start walk around. So lots of staff on reception, 1st thing you see walking in... not warm, friendly, really lacking in customer service. The cafe staff, lady dishing out, not great, no warmth or friendliness, when we paid younger lady nicer, but nothing much.. The lady when scan in, nice warm and welcoming, explained how we scan in and had a little laugh, she was lovely.. Walking round was so nice my daughter loved it.. strange guy though, part of the team I guess to makesure your nor doing anything wrong.. but God he made me feel like he was keeping an eye on us, the large glass display with turtles, sharks etc he kept walking in front of the barrier and then stopping at the right side were we was stood, so couldn't see.. like move or stand tight at the end not in front of us, I don't take my daughter out enough, you dont pay tgat price to have securityblocking your view.., he sees them all the time all day, move your ass.. then looking at the tiny starfish he came lingering round.. like some creepy security guard, strolling along. The guy in gift shop was lovely, friendly and welcoming, and the walk around was so calming and lovely, a really nice day out. The penguins looked so sad though, we went about 5 years ago and had so many, they was so active. Swimming and all over, this time they was mainly stood, the unit looked sad and not big enough, would love to see more room for them, natural light, more water, maybe something like tunnels in water, just felt sorry for them.