One Aldwych — Restaurant in London

I simply don’t think that an overnight hotel experience could be any better than this. My wife had booked Moulin Rouge as a birthday present show and as there was no option for our now mid-50’s preference for a matinee, decided an overnight West End hotel was necessary. Hence One Aldwych as a short walk from Waterloo. Hannah the manager greeted us on arrival, noted my birthday and I very much appreciated the edible gifts waiting for us in our room. We had planned ahead to take advantage of the pre-show, Gluten-free dining from 5pm (the stacked potatoes accompanying the pork were exquisitely flavoured and crisped beautifully). Returning with a post show-glow later yesterdays evening, we were then able to check out the cocktail menu in the recently refurbished Lobby Bar (some may say that 10-year single-malt MacAllen shouldn’t be a cocktail ingredient but I say when mixed with a peaty Laphroiaig & a sliver of Orange peel, you need to just roll with the experiences that life throws at you). The attention to detail from the staff meant that the turn down service left a copy of “365 ways to change the world” with a marker for yesterdays date eschewing the ecological & health benefits of cycling: a fact now stored in my goals for the next year to-do list. I completely love the opportunity to swim in a chlorine-free pool, and this morning after using the bespoke Joggers-map to sneak in a 5Km Run/Walk via the South Bank, Westminster Bridge & Royal Park route, I returned to OneAldwych Lower ground floor to stretch out the underused leg muscles in the gym, shower and then enjoy sole use of the pool. Taking a large breath, I was able to appreciate the tranquility enhanced by the underwater speakers as I dove a whole length in one breath. This set the both of us up for the spa treatments with Jenna (my First Gentleman’s facial) as the perfect finish to a decadent, but luxurious 24-hour rejuvenating break. Emily the manager asked me on check out, when we will be back and I realise now that this needs to be a regular (at least annual) part of my continued professional development plan. Thank you to...

We stayed at One Aldwych over the US Thanksgiving holiday, for 5 nights. We cancelled another hotel that we had previously loved, because of the consistent 5 star reviews on travel websites. Unfortunately, One Aldwych didn't come close to feeling like a 5 Star hotel - as in a Four Seasons, Peninsula kind of 5 star that we have enjoyed. We availed of the stay 7 nights, pay for 5 promotion. Upon arrival in our, room I was shocked to see how small it was, it fit the queen size bed just about. We decided to go to bed and cope with a move the next day. We had asked for an upgrade and was told that we received one, but the thank you note and some fruit in our name was in the room, so it was the original one, not a bigger upgrade. When we complained a staff member came to our room and I am sure he realized that, yes, it was tiny. He ended up finding a bigger one for us, it had a seating area and we were happier. Our next issues were breakfast. The hotel was good about giving us a breakfast meal around 1:00 p.m., even though they complained every day that we were calling late, but we were coping with Jet lag. The coffee was awful, every day. Because we were sharing the huge full British, one morning they sent up one cup of coffee, instead of a pot. After about 2 days of walking for miles, our bodies started to hurt, we let them know and the head housekeeper supervised one of her staff and added toppers and comforters to make the mattress softer. I say all this because the hotel did everything they could to make things right when we complained, but we are not into complaining that much and hate waiting for things to be put right. One site says that they give you flowers and fruit every day, that wasn't the case for us, but they do keep the mini bar full, a nice touch. We didn't get a good vibe from the concierge the first time we spoke to him, he appeared to be frustrated with one of our questions. I wouldn't recommend One Aldwych unless you are comfortable waiting for problems to be solved. We didn't use the...

I just wanted to take a moment to share the marvelous experience I had during my recent stay at One Aldwych Hotel. My great friend, my doggie, and I had the pleasure of spending a night there, and I must say, it was absolutely delightful from start to finish. From the moment we arrived, we were warmly greeted by the concierge, and the extraordinary check-in with Cecile made us feel so welcome. The room was incredibly cozy, and the facilities were nothing short of superb. I was particularly impressed by Agne’s dedication to making our stay truly special. The room was spotless and adorned with lovely touches, such as complimentary cake and wines. Finding a nice bed and treats for my dog was a delightful surprise, something we had never encountered in other hotels we’ve stayed at before. My dog thoroughly enjoyed the soft bed and tasty treats. The room service was impeccable, ensuring that our needs were met promptly and efficiently. We also had the pleasure of visiting the Indigo restaurant, where we savored the most delicious cocktails, expertly recommended by Julia. Her extensive knowledge of the drink selection was impressive, and she added a lovely surprise with a birthday cake for me, making my stay even more special. The restaurant's environment was stunning, surrounded by an array of beautiful flowers. On our way, we met the General Manager, Gavin, who kindly acknowledged that we were staying with a dog and extended a warm greeting to us. In general, the hotel exuded luxury, and the entire staff was incredibly friendly, making us feel like royalty. The location was also fantastic, contributing to what was undoubtedly one of the greatest stays I’ve had in London. Thank you once again for a truly...