Massage Felax and Spa - Addison — Attraction in Addison

I tried a massage here a few weeks ago and was pretty unhappy with my experience.

The massage was easy to book through the website so I was excited to arrive. When I did arrive though, they did not even give me a chance to speak to my therapist before going to the room? Especially as a new client I have always been given the opportunity to talk to my therapist first and tell them my issues, what kind of pressure I like, etc. I had none of those opportunities. The therapist did not ask me either when she entered the room after I was already on the table.

I was massaged first while I was laying on my stomach, back up. I had left my underwear on as I am not comfortable with those being off and I have always been told in massages to undress only to the level of your comfort. I have always had massage therapists be very respectful of this. This therapist literally pulled my underwear all the way down without asking!! I did ask her to move them back up, which she did. But it should not have happened in the first place. If I had been comfortable with that....I would have done that. I was shocked this happened.

She then was using more pressure than I liked with her elbows (which she wouldn't know the pressure I liked as she did not ask). I asked her to go lighter and she continued with lighter pressure with just her hands, but just as hard pressure with her elbows??

The massage also just felt very disjointed. The movements were not smooth as she massaged me. Instead of moving the covering sheet carefully as I have always had therapists do she just threw it off and on me.

I literally spent the entire massage with my teeth clenched, hoping it would get better but ready for it to be over. I felt more tense and had more pain after leaving than before the massage. Definitely the worst massage I have ever had, which could have been easily avoided with...

My experience with Massage Felax was not great at all. I called and made a couple's massage in the same room, appointment 2 days prior to today for our anniversary. The appointment was confirmed, and I had to pay a deposit in order to book the massage. I paid $85.00 deposit. We show up 15 minutes before our appointment, the place is loud inside, lots of people waiting. The desk clerks both let me know they do not have a room available for the couple massage, the people who came in before us didn't want to split up and they made an appointment today and arrived before us. We spoke for several minutes, and they basically told me they made an online appointment and they can't honor my appointment from two days because the system doesn't know the availability. It was unbelievable we drove 20 minutes to get there and they have no room. When I asked when the other appointment was they started 15 minutes before we arrived. It was not handled well and the clerks at the desk really had nothing to say but sorry. I would WARN against booking and thinking they have a couples room apparently it is first come first server for the rooms. That is literally what the clerks said to me they arrived before you so they go to choose. WOW! After more of a hassle and the clerks trying to get us to reschedule I finally got my deposit back after a long drawn out conversation. I am not able to make a review on the actual service because they could not honor our appointment. Also, the place was very noisy in the waiting area there were at least 10 people waiting. I still can't believe they would not honor an appointment time and wanted me to reschedule with them. How would I know if when we drove back if they would have the room then for the couples massage. Very...

This was my first time at this spa, and I will say, I was not disappointed. When you first walk in the setting is very relaxing. I had a combination service of reflexology and full body massage. When you walk to the back it’s dimmed and spa music playing. The reflexology was first, which was incredible. The lady did a wonderful job and it was very relaxing. It also came with a beverage! I got wine obviously. Lol. My only complaint for this part of my experience was the clients who were walking out. They were speaking loudly and not whispering so others can enjoy their service. This was not the Spa’s fault, it was just customers who weren’t thinking about other getting services done trying to relax. O on to the full body massage, the girl I had got down to business! She made sure I was ok with the pressure and had great communication. She did a fabulous job hitting all the spot I told her to get. Both ladies I had were very professional and super nice! I wish I could remember their names! I was so relaxed I forgot! After my service I went up front to leave the girls gratuity and the owner at the front was awesome as well! I had questions about the new service they had which was the shower therapy, he gave me the information and even walked me back to where the shower rooms were and explained how the service goes. I’m definitely want to try it out next time! Prices were reasonable in my opinion for what you get! Thank you for reading this long review but I just had to tell my first experience because it was great! They also do facials btw!!! Have to do...