Hudson House — Restaurant in Addison

THE WORST SERVICE. A GM that WONT RETURN MESSAGES. Mediocre food, warm white wine, forgotten dishes, dishes appear we never ordered and a MASSIVE bill… I didn’t want to write this. I contacted the restaurant to speak to the manager over 3 weeks ago to inform of all the problems. I got to speak to the executive chef Brandon who was very nice and told me the GM would be calling… a week went by, no call. I called back and got the same answer. The GM was clearly never going to call which is a direct reflection on how terrible the server was…. They only want your money and once they have it don’t care about you.

I’m 8 months pregnant at the time. We waited 5 minutes before the host even approached us from her socializing… Then she was rude and annoyed that it took a minute for me to get my big belly out of the chair I had waited in. I was starved and needed water so we stayed. The waiter was rushed, forgetful, full of excuses for why everything was terrible... He forgot everything including our waters… which I desperately needed on a hot day. The oysters and white wine my husband ordered took 30 minutes to come out. On top of which the white wine was WARM and the waiter placed an order for a burger we never actually ordered. The oysters and the warm wine came out at the same time as THE BURGER WE DIDN’T ORDER 30 minutes later… my shrimp salad was $21 with only 1.5 shrimp cut into tiny, tasteless pieces… the dressing was so sweet it was inedible. I asked for lemon wedges and a vinaigrette… the waiter forgot that too… which I could see seated at my table as I looked out to the oyster bar… while he took care of other guests and socialized with other staff… I had to wave him down. So I’m not even able to eat yet, pregnant and starved while my husband was trying to choke down a burger he never ordered so the oysters didn’t have to sit…

The waiter only cared about his tip, which he made clear and offered us the worst kind of excuses. For example: My fries never came and as he dropped the bill (after we told him to cancel the fries) he dropped off fries “on the house” and would only look at my husband who had his card out to pay the bill... Meanwhile I ordered the fries. The still hungry pregnant woman. But since I wasn’t the one tipping, or so he thought based on who had the CC out, I was not important enough to even spare a glance. Literally. He never looked at me once as he offered all his excuses.

Both my husband and I worked in the restaurant business for a long time. We have family that OWN restaurants. Clearly the disrespect for the customer and the quality of service comes top down from the GM who never even called me back after 2 messages and given 3 weeks.

Do yourself a favor. If you’re going to spend the money anyway, go to Sadelles! They have top notch service, EXCELLENT food and a way cooler atmosphere. This place can only be considered dumpy in comparison.

Don’t support businesses that don’t care about service or customers. Let natural selection...

Me best friend and I LOVED Hudson house. They have the best espresso martinis. We would go all the time for happy hour and would be regulars with our moms. All of us have a decently high drinking tolerance, most times when we went we would drink at least 5 or 6 espresso martinis each. Yesterday my friend and I went and drank literally 3 espresso martinis and got an order of truffle fries and next thing you know our server Mariela brought our check to the table an hour before the restaurant closed. We were both confused as to why she brought the check already because we planned on getting 1 or 2 more drinks before we left. We called Mariela over and she stated that she didn’t feel “comfortable” serving us more. We were unsure why considering we were completely sober and respectful? We asked her kindly if she would serve us another and she reluctantly did. We finished our drink, again sober, and asked for another, this time she called the manager over. He told us we were cut off because we hadn’t eaten much and that I was slurring my words (completely a lie). I’m a bartender myself; if I am at the limit to be cut off, I’ll be thankful someone cared enough to do so. We were 10000% not at that limit. There were some loud individuals at the bar right next to us. I asked what the indication was to cut me and my friend off to which he did not have a response for. I then got defensive and asked why the obviously intoxicated and obnoxious customers next to us weren’t cut off, but me and my friend were. I’m not one to be defensive like that but his logic made absolutely zero sense. He said “they’re just having a good time and to not judge others because we don’t know what they ate or how many drinks they had,” I just about burst out laughing because he was judging us. He did not know that we had eaten Chinese food across the street before we went over because their food is expensive but instead just jumped to conclusions because we only got an order of fries. The manager was so incredibly rude and out of pocket and I have never felt more disrespected. He then brought up that I should understand considering I’m a bartender myself…. we sat next to 2 parties who were obviously drunk. No one threatened them. How are you going to tell a regular that you can’t serve them a 4th drink because they didn’t order enough food? And that the people who were yelling next to them were just “having a good time?” Why weren’t they cut off? The most insane part is that me and my friend were just keeping to ourself and talking quietly about someone we knew. I’ll never go back there ever again. I didn’t know that I had to eat a certain amount at a restaurant to be allowed to drink. I have a life and eat at other places that I enjoy, then go to drink at other places that I enjoy. I would really reconsider a decision to go here. Really disappointed in Hudson house and their management and will...

My wife and I had a disheartening experience at Hudson House in Las Colinas on Christmas Eve. Our evening began positively with delicious oysters and well-made drinks. However, as soon as our entrees arrived, the night deteriorated. Under the mistaken belief that the kitchen closed at 8 pm (the restaurant stopped seating at 8 pm), the staff rushed us throughout our entire meal. After delivering our entrees, our server dropped the check on our table and said, "Can I get you anything for dessert?" This miscommunication led to further disappointment when my Shrimp Dynamite sushi was served extremely cold. Contrary to proper sushi serving etiquette, where sushi should be at room temperature, it seemed hastily refrigerated rather than at room temperature.

The apex of our dissatisfaction was our interaction with the General Manager. Instead of understanding and rectifying the situation, his approach was aggressive and dismissive. His lack of empathy and rudeness, especially when we raised concerns about being rushed and the improperly served dish, significantly marred our experience. The GM kept saying, "What do you want?... What do you want from me?" Trust me when I say we were not trying to get a discount or any part of our meal for free. Having been in the restaurant business, the best feedback you can get is from your customers. But he had yet to listen to my feedback. His lack of professionalism was astounding. I finally said, "I want you to leave our table and leave us alone." That is how bad his attitude was. I could not believe how poorly he acted to my wife and me.

Overall, what we anticipated to be a romantic Christmas Eve dinner turned into a frustrating experience, starkly contrasting with our previous positive experiences at the Hudson House's North Dallas location. If I were a stakeholder, investor, or managing partner of this location, I would call to see what happened with the dining service on Christmas Eve.

In summary: go to a different location. This location is currently not worth your...