Mister Car Wash — Attraction in Albuquerque

We came to Mister for a basic car wash and this was our first time coming here since its become Mister we used to come to this Octopus car wash, where we had great service for a great value. This time around we came to get our car washed with just the basic wash we were under the understanding that the wash where they vacuum the inside of your car and wash the outside they would also at least wipe down your dash and at least clean on the inside of your cup holder or maybe dust off your doors and little things like any car wash place would do. We were wrong. The car came out from the washers and the workers dried the car, we had to ask them to clean off marks left on our windshield and the inside of our car was as it was when we pulled in. Dusty, and the dash board was still dusty, the floors were still dirty. Why pay $20 for a car wash and all that extra stuff if they didn't do any of it, and the young lady who rang us up was very pushy with us to get the more expensive option also. We don't mind paying for nice things but when you pay for things like service you expect to get the service... We did not get the service we were used to with Octopus. Sorry Mister we will never be back, very bad first impression. We would rather drive across town to a Rain Tunnel where we will get better service for a great value and not be pushed into getting the more...

This is a business that could benefit from learning the phrase "Under Promise, Over Deliver". I've been four times in the past year, and all my visits have been disappointing because I've been told how thoroughly the will clean my car with the Platinum Package, which is quite expensive for a car wash. One bad experience I can chalk up to a bad day for an employee. Four bad experiences tell me there is a pervasive problem. I don't expect perfection or a new car look, but I do want it to be cleaner than I can get it myself at a self-serve car wash for 1/4 of the price. There was dirt still on the outside of the car every time. The inside is always poorly vacuumed. This past visit the sales girl told me my cup holders would be cleaned and my dash treated with a special product as part of my upgraded package. The cup holders still had loose 'dirt" and were still sticky, my dash had dust still evident where it had not been wiped well. Maybe they applied a conditioner to it, I could not tell. They are in such a hurry that they do a poor job. I'd be willing to pay what I did for a good car cleaning, and maybe more for a fabulous detailing. But if I can count on getting less than I am promised with my purchases then I doubt they'll see my...

This has to be the worst Mister in the whole company. I come in to the location & am blocked by a car with an employee talking to the driver in the middle of the drive way. I’m stuck on San Mateo 1/2 way in the lane in a large suv & honk my horn for them to move up. The employee just laughed, made a honking jesture & joked with his fellow coworkers while pointing at he.

I stopped and asked if he thought that was funny? He said that was his manager in the car. I asked the guy at the check-in area if that’s the way they treat customers? He just kind of stood there with a blank look. I went to where the kids manager was & then he said he was only a supervisor but he’d talk to the kid. All the time the manager never came out to take care of the situation. I ended up turning around and leaving.

Champion car wash is looking better & better each day. I’ve had the stickers on my cars for years to wash them at Mister but I think it’s time to make a change. Corporate doesn’t care & they let their employees do whatever they want. So disappointing. But I guess that you get what...