GameStop — Attraction in Arnold Township

I went there once looking for a power brick for an Xbox one right? So I go in and I say hello, do you possibly have a power brick for an Xbox one? There were 3 people behind this desk ya know? Maybe 2 girls 1 guy or 2 guys one girl I cannot recall. Anyways so I ask this and this guy says no sir I'm very sorry we do not sell this. To which I say awww no good.. Then the girl who is there says...Yes! We sell these things. At this point I'm very confused as you might expect. I say okay wait one second...He says no and then you say yes...which is it because if its yes I am going to purchase it,I do not go around GameStops just taking polls and asking rando questions.. The girl assured me and the guy was humiliated as you would expect.. Believe it or not he did not flee to the back like most would to pout, but instead stayed to get continuously roasted about his knowledge or lack thereof. I'll tell ya it was a...

Y'all sold me a broken Xbox One controller model 1708 from 2016 that can't be paired because the pair button is smashed down into the controller. You also can't pair it by wire, either because it's a micro-USB port or because the firmware on the controller is out of date. I paid $50 for something that I can't use due to your store's negligence. You should make sure it can do the one thing it's supposed to do before it gets packaged. I can't return it without a receipt so I'm SOL I guess, but I should be able to trust that a GameStop is going to sell me a working controller. I shouldn't have to return it in the first place, let alone worry about saving my receipt for something that should be in...

Went into GameStop to look around and my FIVE YEAR OLD SON had to use the bathroom and I asked the guy with glasses if I could take him to the restroom and he told me since they have consoles back there that customers aren’t allowed to use the restroom. I asked him if he thought I was a thief and he just looked at me and told me he couldn’t let us go back there. I said out loud to my family of four, “c’mon, we’re leaving!” We won’t return to this GameStop location ever again. He could’ve walked us back there and waited to ensure the consoles were still in place before and after. He needs more customer service experience. Good luck with...