Harrah's Cherokee Center - Asheville — Attraction in Asheville

What a disappointing excuse for a concert / show venue. We went to see Sebastian Maniscalco, one of our favorite comedians. We knew our seats were pretty far up, but there are large video screens, and the cameras are set up so that, even though the stage is in the middle and Sebastian would be walking around and talking to all sides of the theater during his show, we would always see the front of him on the screens. That is a great setup, BTW.

Here are the problems...We heard maybe 50% of what Sebastian was saying. The acoustics are horrible in the upper sections. People were laughing at his jokes down below, and those of us in the upper sections didn't laugh with them all of the time, because we couldn't understand him. We're hoping he'll record the show so we can watch it on Netflix.

Next, we could hardly see him for 2 large, fixed, spinning spotlights with groups of triangles covering about 75% of Sebastian. It was bad enough that he was mostly covered by them, but they spun around which was even more distracting. They were there for the entire show. (see pictures)

Then there are the seats. We were in horrible, old, hard plastic stadium seats. Getting to them was a chore because you have to climb metal bleachers with very inadequate hand rails. They can't be ADA compliant. You could see that another very large section (lower than where we were) had folding chairs. (see pictures) At least our seats had arm rests. Theirs didn't. The seats on the floor were old banquet room chairs you'd see in a hotel. The concrete floor was nasty too.

Besides all of that, getting in was a zoo. The show had to start almost 30 minutes late because they don't have a handle on getting folks in the doors. You end up waiting in a 2-block line to get in. This place needs a major renovation or maybe just be torn down and rebuilt. Harrah's Cherokee should be embarrassed to have their name affiliated with this venue. Shame on the City of Asheville for dragging their feet on doing something about the center. We won't...

We saw Noah Kahan here on May 20th, 2024. We luckily were able to swipe a spot in the nearest parking deck to the venue, which only costed $9.00 which I thought was very fair for being right next to the venue. Unfortunately the elevators did not work in the parking deck at the time we visited, so I had to drop my partner off on the ground level because of her sprained ankle. The front of the venue was very crowded and the line wrapped all the way down the street. Thankfully the road that ran along the venue was shutdown for the event. I walked all the way to the back of the line and let my partner hop in when I got to the top. The security process was seamless and checking our tickets was easy. For whatever reason all of the hallways in the venue were very smokey as if one of the food vendors had just burned food badly or something, it smelled like that could be the case as well. We had tickets for the standing room area, and entering that section was easy as well. Again, the whole area was smokey for some reason. My partner is very short but I found a spot near the sound booth where she would be able to see. Eventually her sprained ankle was causing her a lot of discomfort for her to continue standing. We looked up the venues ADA policies and found we could appeal to an usher to gain an ADA seat. When she spoke to the older male usher he was very rude to her. She showed him the clear bruising on her sprained ankle/foot, then asked her, “You knew you had a concert coming up.” She had to explain to him that she did not plan on spraining her ankle last week, it just happened on accident. He finally let us in then. I can understand that maybe he hears a lot of pleas to get the seats but I feel like that may have been a bit extreme, especially after she showed him her foot. I can’t imagine what it may be like if someone’s disability was not visible. Other than that the show was great, sound was amazing, and we had a great view from the ADA seats. I would return to this venue with...

We came into town for the Old Dominion concert. The facility is easily assessable from downtown and it is clean. Ticketmaster would not load the electronic tickets, but thankfully the box office was able to print our tickets off. While we were there, others approached with the same issue. It was our first time inside the US Cellular and while it was a smaller venue, you definitely couldn't tell once the concert started. They had good lighting and the sound quality was perfect. Our issue lies in the experience with employees. We waited the entire intermission between Mr Tenpenny and Mr Davis, plus 4 songs into Mr Davis' show for a drink. When I got discouraged with waiting, I approached 4 female employees (I am a female myself) for assistance in helping the only 2 ladies who were working the drink booth on the floor. One employee threw her hand up in my face and walked off. Instead of helping speed up the line, they called security on me. During the intermission between Mr Davis & Old Dominion, we went up top of the ramp for drinks. The white female employee at that booth refused to serve my husband and I because my South Carolina id has the top layer of film peeling off. At my request to call an officer over, she refused and we were still refused even though we have been tax paying citizens of South Carolina for 9 years now. We went to another booth and were served with no problem. We are from Greenville and have frequented the Wellness Arena and other venues in our home state of MI and Las Vegas for concerts. Quit the liquor options and go to only cash. This will greatly speed up lines and make people move. Offer only a few beer and a red and white wine option. Unfortunately, while we greatly enjoyed the music artists, the customer service was the worst out of any concert we've ever attended in our 29 & 30 years. We will not return to the US Cellular center again due to the hassles involved with just trying to...