Horrible customer service! The thing that I most value is quality, professional customer service. It was my intention to use the store's self service photography kiosk system. Initially, when I sat down the system did not have the proper connectivity cable and adapter for my phone. Therefore, I moved to the other system which had the correct cable and adapter. My finacee' decided to use the other system to complete her photography services. Both of systems were not operating properly, and a representative (Anthony) walked over to provide assistance. He explained the process and both system begun to operate properly. During this exchange, he never mentioned that we were in violation of a the store's social distancing policy. Yet, when another client came in for photography service. Another representative (Renee) comes over and states that we can not use the kisok system at the same time. It was against store policy regarding social distancing. First, I asked where is this policy listed. It was not visible on any system. Secondly, I stated to her that the other associate never communicated this policy or concern. Her response was that she was the store manager! She continued with her voice raised and becoming belligerent. My fiancee' simply got up and moved out the way. But of this was the real issue than why did Anthony sit down and start working on the system to do work for another customer. If it was about the store's social distancing policy then he would have waited until I was finished with my job.

I have been a Walgreen customer for several years, however, after this incident. I will not spend my money in this Howell Mill Road store or any other Walgreen's again!