Motel 6 Atlanta, GA - Midtown — Attraction in Atlanta

Can't give less than one star, let me fill you in on the service here:

We booked five months ago. Upon arrival, after midnight, hours after earliest check in time, we were told we had no reservation. The gentleman at the night time window did not speak English fluently enough to explain what happened and eventually was just shouting through the window "No card! No card! Cancelled!" Also worth noting he had a hearing aid, no name badge, and was clearly more interested in the night time tv programming than to help two travelers who had just driven 8 hours and wanted sleep. We were shown a receipt which had a Credit Card slip attached stating: Card Number Error, Entry Method: Manual. (That is relevant because in my time in retail I understand that means the number was typed by hand, and could easily have been mistyped.) So with no reservation, we were told we could pay the walk-in rate, over $50 more. So we called customer service at Red Lion Hotels, parent company. The great rep checked our reservation and said we should be able to check in, it was confirmed two days prior, and valid. She also said that the computer system showed no vacancies so she couldn't see how we could be offered a walk-in room. We explained our interaction and were asked to hold as she called the desk. A few minutes later she said not only could she not fully understand the front desk person, she couldn't figure out why it was "cancelled" and she tried to get us into another hotel. Unfortunately, the nearest vacancies were too far away. So she asked us to file a complaint, which we did. Thus ended our call as there was nothing she could do to help at that point. (Even suggested we try another chain altogether as this was not right.) So we paid the walk in rate and stayed. The following morning we asked to speak to a manager, as we were told they would arrive in the morning, however, no such luck. So, I explained again, the situation to the morning desk attendant, he empathized that it didn't sound right, but the person who enters card info could've made a mistake (admitted that this was plausible!), And proceeded to take my name for the manager. I expressed how I was upset, but did so without yelling, and repeated I understood the desk person was not to blame. Now this young man looked college age perhaps, and spoke eloquently and completely understood me. At check-out, a manager seemed to be there for me. He began by asking if I filled out the complaint that was already forwarded to him, and in a very aggressive manner, waived his phone stating he would record the conversation, which I calmly agreed was fine. He started by saying that credit cards get charged the day before the arrival, and it's accepted and allowed - which I found off since no other hotels had done this before - and that our credit card was bad and didn't process and so was cancelled. (At this point I need to state: he stopped talking and I proceeded to explain that the card worked, was funded, and had not shown any attempts to charge) And he asked me to stop talking so he could finish. Yes, manager told me I was rude for interrupting and asked me to refrain. So, I said I would let him finish... He said we should make sure we have money before booking... That this sort of thing happens all the time in hotels... That we didn't have the right info on the complaint, the night desks attendants name was wrong (never wore a badge and handed us a paper with a name on it we assumed was his)... Then he began YELLING at me when I asked the desk agent to be checked out. ALL THIS TIME I NEVER RAISED MY VOICE OR SPOKE MALICIOUSLY TO EITHER. And he then brought up something I said to the customer service rep and the morning desk guy: that we booked four days, for a local convention that tens of thousands of people are there for, and felt targeted as out of town convention goers, as victims of a scam to cancel and then overcharge. SO HE YELLED THAT HE FELT TARGETED BY ME?!?!?! All I wanted was our reservation honored.

So instead, I got called racist and I calmly said have a good...

My fiancé and I rented a room and have a long list of complaints that we plan on taking legal action against the owner(s) for jeopardizing our safety and making our stay an absolute nightmare. 1st Our problems started the second we checked in on May 2. we checked in with no need to pay for anything since everything had been paid in advance by her threw orbitz however, she was charged again for the room by the female staff member there. After bringing this to her attention she stated that there was nothing she could do about it until the manger came in; which we were told was not coming in until the next day. The manger however, was never there for our entire stay and we have continued to call asking for the manager to fix the over payment and we continue to get the run around. (was finially fixed on the 15th of may)

2nd after returning from lunch we dropped out food off and went to attend the business we were there for (we came in from chicago). Upon returning the rooms electrical was out including the fridge heater/a/c unit microwave lamps and T.V. This power disruption destroyed the food we had stored eliminated the ability to enjoy any T.V. and denied us to ability to change the room's temperature. Electrical arching could be heard from the extension cord running from the light switch outlet connecting the T.V. and cable box and had to be disconnected. As we inspected for bed bug we also found that the outlet directly behind the bed was missing its plate cover and the outlet was very badly damaged and showed evidence of fire damage. At this time I also noticed that there was no working fire alarm in the room in fact there wasn't even one there. After bringing it to the attention of the male staff member on May 3 we were told there were no other rooms available and there was nothing he could do and would tell the manager. This was completely unacceptable to keep us in a room that had so many fire code issues.

3rd while we left the 2nd day no one made the bed or cleaned up and no, there was no do not disturb sign on the door. For the next 2 nights as we were forced to stay in this hazardous room we could get little sleep with another couple who would yell and argue threw out the night but, at this point it was obvious we would receive no help from the staff there as apparently nothing can be done unless a seemingly fictions...

I visit ATL on a regular. When I got to the hotel the owner was working & all was great he even showed me the room before I settled and confirmed everything. He did advise they were in the middle of remodeling which was a good thing and the room I was getting was finished. On my 3rd night I go out and enjoy the city, next morning I wake to a loud boom thinking its the moving crew or employees throwing old furniture away then next was a car alarm. Later that evening I get ready to enjoy the city once more and find damage done to my car ( my rental car that is) white damage and paint transfer done to my black rental in which whoever hit it they tried to rub out and push the rear side panel back in place. I immediately call rental company they advise call police make a report and tell hotel mgt. I go to office and the son advised they have access to monitors and will review the tape and the owner was not in at the moment. Police came; report was made; and all of a sudden owner is there. The owner & officer are in office talking I walk in to hear him say I never came back to hotel that night, I cut him off and advised I did. The owner then advised he does not control videos he has to reach out to a special company (when clearly that was not the case). I later saw a white truck in the parking lot of hotel with damage consistent with mine the truck was one of the construction guys who was moving and remodeling for hotel. I call the front desk and the guy tells me he knows nothing about it and he will have owner call me in the morning. All of a sudden 4am the owner is calling my room phone yelling, cursing, screaming advising I am doing nothing but causing trouble, I am blaming his employees and that I was really pissing him off. The owner began to yell I want you out! and go the hell to sleep! not letting me get a word in. Luckily this was my last night or police would've been involved and it would've not been for my arrest. If I could rate no...