Home Consignment Center - Austin — Attraction in Austin

The actual purchase of our furniture was great. The young man that helped us was very courteous and feiendly, and answered all our questions very clearly.

Fast forward to today, and we're having a lot of trouble finding help to get it to our residence. I called the store to inquire about return policies, I couldn't FIND MY RECEIPT or I would have read it there. Ms. Peggy andwered my call, and was rude from the start. First off a call came in at the same time as mine, and I was put on hold without any mention beforehand. Second instead of explaining return policies or even mentioning the receipt, Ms. Peggy stumbled for the words to say that I needed to call after 4 so I can talk to her manager.

I said okay, because I just wanted the call to end, and was hung up on.

My husband called a few minutes later for a more clear explanation, and she was just as rude. In regards to returns she decides to say "Well? You should have read the receipt." When we ask about delivery fees she just asks how far away we are and completely dismisses our initial question until we forcefully answer hers first.

Like I said, the actual purchase process was lovely. The young man that helped us was very enjoyable, but Ms. Peggy had ruined the experience. We will not be dealing with her specifically again. If I could give more stars I would, but 3 is...

We’ve been coming to both of these stores at this location and the Galleria for a few years when we have projects. The service at the other store is far superior to this one. Having said that there are some really good sales people at this location, but I was really Surprised by the behavior of Management when I drove there one person after having had a difficult time locating a truck at HD, was made to wait at least 20 minutes before they started to approach the idea of loading the van with the furniture. The lighting is quite poor in the store and the off-white sectional was soiled lightly in multiple spots and because it was crammed between many other furniture pieces as they were bursting at the seams with inventory, I did not get to see all the way around, but in the light of day outside, as it was being transported with my help into the van.. I noticed some of these and aspirin an additional percentage off. Denial, denial denial. No consideration for the fact that the furniture was crammed in between multiple pieces surrounded entirely by furniture, and unable to be moved so that all aspects could be viewed not to mention the poor Lighting … will not shop...

My sister referred me to this store, and I planned to drop in when I visited her in Austin. So, I loved so many of the unique pieces and I purchased a few items, and the staff was helpful. So my sister was very interested in a dining room table, upon inspecting the table, she discovered it was damaged (big stain)in the middle of the table, that was covered up by a center piece.Once the stain was discovered, the sales lady suggested putting it on hold so they could try and repair the table. She went in the very next day, the sales lady said they could not repair it, but the manager could discount it. My sister looked around the store for some additional items, ready to purchase and the sales lady came back and said that the manger would not give the discount after all. REALLY! Who does this? This purchase was over $1000, so any discount counts. So after reading other review, this seems to be a standard practice with this store! I'm sure this place can afford to lose 3 customers during this pandemic, while other stores are going above and beyond to give top notch customer service. Honor your word Home Consignment...DON'T waste customers...