Target — Attraction in Avon

To whom it may concern,

I recently went to your Target location in Sheffield Village, OH. I initially went in looking for a phone case, but after walking around, as always, I decided I could and should get some things to re-decorate my apt. I might add that the purpose to this letter occurred the day after my birthday so my pockets were hot and burning! Upon entering your Target store, for which I also have a credit card, I walked to your electronics area and spent about 15 minutes looking around at phone cases and searching for an associate to assist me. As I was getting ready to walk away, an elderly couple came up and an associate ran, literally ran, out from the back to assist the elderly couple. The elderly man stated, "I believe she was here first", referring to myself. However, it was very clear the associate did not come and was not there to help me , but to help them, and because they were older, I insisted that they be served first.

Now I would not have written a letter because this one experience as I am acquainted with this type of curious behavior , but coupled with what happened after I dedicated about two hours to finding perfect and complimenting accessories for my bathroom, living room, and patio, that is what encouraged me to write this letter. Knowing that Target doesn't close until 9p or 10p and there is a withdrawal limit on your ATM's I asked the girl working at customer service if she would hold my cart until I returned from the bank ATM and also from visiting a couple other stores within Avon Commons. Upon returning back to Target about 2 hours later, around 7pm, I was told that my cart was gone and everything had been put back. After further conversation with the associate, not the associate who took my name and I asked to hold my cart, but another associate, it became clear that "my" cart had put back roughly 30 minutes after I left. The argument given to me was that, "people ask to have things put on hold regularly and never return." The problem with that argument is that I'm not other people, I did come back, and Target doesn't close until 10pm and like most stores, I'd appreciate the option of coming back to purchase items I placed on hold.

It took me a couple days to write this letter because, well, I really didn't feel like it. With more pressing matters in the world, a demanding schedule, and a deep dislike of stressful situations, this letter is one I was trying to avoid, but the deeper meaning behind the treatment I received is what motivated me to write this. Was it my appearance and what it represents to some people? I certainly hope not, but accept that at times it is, and am relieved in moments when it is not. Regardless of the motivation behind the actions of your associates, as a customer I should never have been made to feel that my service was insignificant and not respected. I hope a message of treating every customer as an individual and with respect is relayed to present and...

Buyer beware! Target in Avon is the worst store with no customer service. We bought a Father's Day gift (electronic in sealed box) for my husband on Saturday afternoon. And to our surprise, Sunday morning, upon opening the box we found NOTHING! The box was empty! Went back to Target right away, this was yesterday (Father's Day) and got no help from the manager (why do you have managers if they can't resolve anything). Told us to stop by today so their inventory person could take a look at the issue. We went this morning to resolve the problem and got no help whatsoever. The managers were rude, condescending and short of accusing us of stealing. They did nothing to provide resolution to their mistake. Our kids were upset that their dad could not enjoy the gift they gave him. At this point, we got nothing from Target, not even an apology for our stress and inconvenience. Where does the vendor responsibility stands? Where is their QC to ensure they are not selling empty boxes to customers? I called corporate and got nothing! They wanted me to contact the item fabricator, that they had nothing to do with the empty box. So, in the end, the customer is nothing to them, they steal money from customers and leave them dry to try to recover the item purchased originally. One thing I do know, they lost a good customer! From now on, I will do ALL my business...

I want to preface this by saying, I love this store and I drive by 3 of them to get to this location because they NORMALLY have more of a selection for clothes/ shoes/ and household items. However, last several visits I leave with nothing because its chaotic. Theres storage baskets just knocked over all over the floor because they have way too many, boxes on boxes of unopened goods in the aisles and hardly room to push a cart down. Shoe section is just random boxes thrown all over the place and shoes stacked up on display. The clothing section has WAY too much to the point it looks messy like a forever or rue 21. The employees are obviously tired, and overwhelmed. They used to be so perky and helpful but this remodel and busy store is sucking the life out of them… corporate and management: you need to get that stuff marked way down and/ or liquidated and get it out of there so these people want to shop and make WORKING for target a pleasurable experience. They are the backbone of your company, do...