I went with my fiance for Valentine's Day dinner. It was a prix fixe menu.

Positive: The food was quite good. The atmosphere is lovely and the (new to me) renovations are a big improvement. The view, of course, is outstanding. Our water glasses stayed full, which is nice.

Negative: The service is bad and there were problems all along the process. First, they made "ladies" sit face the window. Huh? We thought the hostess was kidding, but she actually made us sit that way and even spoke loudly & seriously enough that a couple not sitting "correctly" overheard and went on to ask if they needed to move seats. Second, they served odd numbers of portions....3 bruschetta on a plate for 2 people? During an evening billed for Valentine's Day with a special menu? This occurred with a couple of items. Third, I got a very short pour for my glass of wine. I have worked as a server in nicer restaurants and am used the larger red wine glasses of which a 4-5 oz only fills less than half...I believe I got about 3 oz max in my pour and my fiance got a "generous" 4 oz. The wine was good and the prices were about par ($9 - 12/glass), but the pour was definitely short. The waitress kept asking us about getting another glass and we both kept refusing...not worth it. Fourth, they took my appetizer plate away with my fork literally in my hand, moving toward the plate, and another couple of bites on the plate because they, apparently, were ready to serve the main/3rd course. I was told to put my fork and knife on the plate so they could hand me new ones and put the next course down. Woah! Fifth, they took my fiance's 3rd course plate way while I was still eating. Not a big deal, but not appropriate in a restaurant billing itself as exclusive and fancy as the 13th Floor does. BTW - I do eat a little slowly, but am not that slow. I usually am not the last to finish in a group....Sixth, when the dessert came, our silverware was taken away and not replaced and the waitress never brought small plates - despite telling she was going to do so twice (without our prompting). My fiance grabbed some silverware off the table next to us and we just accepted that we may be leaving crumbs on the table. Seventh, we were never offered coffee, tea, cordials, etc. Who doesn't do that at a nice restaurant?

The waitress was quite prompt about bringing us the bill and charging the credit card...we were joking about that this would probably be the case while eating dessert and, well, we were right on.

We left a 15% + tip, although we are usually 20% tippers. We actually talked about leaving less, but neither of us felt comfortable with that.