I don't ever write reviews, as a matter of fact, this may be my first ever.

I consider myself a pretty avid game collector, so GameWare often meets my needs when it comes to finding high quality retro titles.

Well, I went in Sunday and purchased a CIB Arc the Lad Collection on PS1. Holy grail item for me. I should've persisted the clerk at the time, I believe his name was Caleb, buffered the disks for me. As unfortunately, when I got home and got around to testing the discs, disc 1 didn't work. I began to panic a bit, as this isn't something easily replaced. Not only that, but I didn't have a receipt! If anyone actually reads these reviews, I am 100% certain I did not get a receipt.

I contacted GameWare on College Dr. and luckily got a hold of Jacob. He knows I frequent the location and typically buy higher priced items, and he assured me we would get this taken care of.

He came through big time, and told me Mall of LA GameWare had it and they would replace the disc for me. Jacob and Richard at College Drive GameWare always come through for me and I really appreciate their customer service and attention to taking care of problems. This cannot be stated enough.

So I head to the Mall and was greeted by Olivia, who helped me through the whole process. She actually pulled a PS1 down from the shelves, hooked it up, and tested each disc before we left. Finally, everything worked as intended! She even replaced a few discs that she had that looked better than the ones I had from College. She was super nice and friendly and totally took care of my problem.

Thank you to GameWare staff for resolving this issue and making purchasing retro games not just a fun, but reassuring experience, as these older items can be unreliable to say the least. I will be back, and hopefully, can get Lunar 1 CIB next time!