Family Fare Supermarket — Attraction in Battle Creek

I'm highly disappointed with the management at the Family Fare Columbia store in Battle Creek, MI. I went in last night late, around 11:30pm to get a few things and did not enjoy the service. Typically I go in, grab my things and use the automated checkout. That night it wasn't open so I used the only lane that was with a clerk. The manger and another employee who had been retrieving carts in the parking lot were standing around the end of the lane chatting when I checked out. The clerk operating the cash register asked if I wanted bag which I declined. The manager, a blonde, older, heavy set woman, proceeded to grab my items and begin to bag them as the clerk told her I didn't want one. She chuckles, makes a comment about trying to be nice, and attempts to stuff the candy bar I'd bought into my jacket pocket. I told her, please don't do that. I don't know her, she doesn't know me, please respect my personal space. This seemed to be funny to her as well as the other employee who had been retrieving carts as I got a response of smirking and condescending attitude. Now I know some people may not see an issue here but having been a through a traumatic experience as a child I take my personal space rather seriously. I would think that respecting boundaries would be the standard for a business such as Family Fare but that seems to not be the case here in my experience. Is is custom for an employ to lay hands on a customer, stuff things in their pockets for them? Doesn't seem like it should be. Maybe it seems minor to some people but not everyone. This kind of behavior is why I prefer to use the automated checkout. The callousness of some people can be...

Edit 9/4/2024: I was there earlier and normally I have a good experience there and ik people have off days but I’ve noticed quiet a bit the girl in the deli with the different color hair every other week, (Tara) I believe is her name, she is very loud and very rude to her C.O. workers. There has been many times I’ve been in there that this girl is cussing loudly to where I could hear her as I was walking in the door. Then walking by the deli she continued to talk like that to her co workers knowing customers where there waiting to be helped.

went there to turn in bottles and the machine wasn’t taking a lot of what ik they except. So the young lady at customer service with the purple hair, went above and beyond to make things great for me. I’m disabled and going into bigger stores r impossible so the fact she helped me the way she did I was still able to get the food I needed. I’m so very thankful she was there cuz I was told no one could help me by two other workers. I would be going without food today if it weren’t for that...

I always have a great experience here, anytime there is an issue people actually care and try to solve it. The manager always says hi to me. They have everything you need, unlike Aldi, Aldi's customer service ruins my whole day but family fare always has me leaving with a smile, specifically this location too. The workers go above and beyond, and I think they even get paid less but Aldi frequently overcharges and they complain if you question it. Family fare would never do that, they CARE about customer satisfaction and service and it's worth whatever extra you spend there. Aldi is evil hell and family fare is pleasant heaven by comparison. Good job...