Jared Jewelers — Attraction in Bolingbrook

Completely ignored when I walked in. Then went to the service counter where 2 employees had their backs to me. 1 ended up turning around and walked right past me without saying anything. I ended up saying "excuse me who do I talk to about resizing a ring" to the one still behind the counter and she looks at me and says "I'll get someone for you" I say "thank you" but then she just turns her back to me and makes no move to get someone. So I end up tracking down the girl who walked past me earlier and said "excuse me I need to talk to someone about getting my ring resized" and she goes "ok I can help" I'm like "ok thanks" and then she just stares at me. So I'm like, "um well here's the ring and as you can see it's a little big" and she goes "yea.." not taking any initiative to help me out or tell me what to do I'm like "uh, so I dont know what your process is or what I need to do..." and then a little light bulb went off and she finally started asking questions and took my ring size with their tool. Ok She said itll be done by 4 (it was about 11am at that point) ok no problem I'll be back. I go back at 5 giving them a buffer, it's not done but they are finishing up (also no apologies about being an hour late) but no worries. They got me a water which was nice. Walked around for 15 minutes or so looked at their mens wedding bands and they had a very tiny selection. I asked about it and she said "we dont give them a lot of space because they arent important" uhh I get that's supposed to be a joke (I hope) but that's also my fiance you're talking about and the small selection you do have sucks anyway. I was antsy the whole time waiting for my ring because when the girl sized me I agreed to it and was having second doubts that it was going to be too tight. I struggled to get the ring key thing off. And I was thinking I should have gone half a size bigger. Well thank God I didnt because I got the ring back and it was loose. I can shake my hand and the ring falls off. Definitely not the same size that the girl put on my finger earlier. I tell them that and she goes "well we will have to charge you again since you didnt purchase the ring here" seriously!? Your first lady could have written down the wrong number, you were late on giving me the ring back without a phone call (it was supposed to be done at 4 and if I went in at said time i would be waiting for over an hour), she then says it's because our body fluctuates. Well no duh, I'm not a moron. But I dont think I lost a pound in my finger in 6 hours. From struggling to get the ring sizer off due to being tight to being able to shake my hand and have the ring fall off... not ok. This isn't my first encounter with bad service at this Jared's. I learned that this will be my last though. I'm done. Go to the one in Naperville because Bolingbrook...

Me and my boyfriend visited this store in search of engagement rings, a very exciting time for us to start planning for. This is something I’ve never done before and never even considered before meeting my boyfriend. So I don’t know much about rings/pricing/design/etc. This trip was purely for us to learn more, get my size, and for me to explore rings and designs, essentially figure out what I like! Coming into this store they were all very nice, the lady who ended up helping us was also very sweet at first, and when she asked us what we would like to see I was honest with her, “I’m not too sure”. So she comes back and this time with a very different demeanor and hands me a chart with different designs of diamonds to choose from. And she goes well you’re not giving me much to work with I don’t really know what to show you. So I further explained to her this visit was just out of curiosity! And to figure things out and learn more about cuts and pricing. I even said I think I’d like to just look around and see what there is. Yet she insisted that she help us find stuff then proceed to complain to us that we were making this difficult on her for not knowing what we want. She said that when you come into a store like this you need to come in with an idea of what you want otherwise I don’t know how to help you. After I repeatedly told her I wanted to be left alone to browse and then ask her questions if I needed it. She went on and on about Jared’s customer service yet was negligent to realize when the customer wanted space. To add to it, she asked about my boyfriends price point in front of me which if you ask me is rude! I personally don’t want or care to know how much he is spending on me, I want him to do what makes him comfortable! Additionally she begun purely only talking to my boyfriend about everything related to the rings instead of me, as if I’m not the one making the decision? The entire experience felt very demeaning and like we were being talked down to. She gave us her card and number if we had any questions, I threw it out, and I’m not returning to this location at least. I was so excited about this experience all day and walked in just to feel dumb and feel awful about myself for not automatically knowing everything there is to know about rings. I wanted to go for someone to explain the differences in things and instead got someone who put me down for being curious. I got in the car and my boyfriend and I had a moment of just disappointment and let down. If you know what you want they seem nice to help you out, but if you are a couple wanting to explore your options and find more out about rings and this new chapter of your love, I don’t recommend coming here, clearly all they care about is making a...

Beware of who you work with! My husband and I took a trip to Jared Bolingbrook for my warranty semiannual inspection on 12 pieces. The store is nearly an hour away, but we have been loyal Jared customers. I put my jewelry into the bowl for the associate, Sierra, to inspect and clean. When she returned with my jewelry and stated, “you don’t have to wait while I update your records, you are all set”. I noticed a ring was missing and told the associate. She counted what I had and said, “you had 9 pieces I gave you back 9 pieces, what is missing?” I described the ring that was missing, and she added to the description and I confirmed and commented that her count was still inaccurate, “No I did not count the men’s band”. She states she may have left it in the cleaner, looked around and stated she did not have it. She told another associate that I claimed I was missing a piece, she stated she did not have it and that I needed to go home and look for it. Tells her manager, “she had 9 pieces I gave her back 9 pieces”. They state they will check the cameras and call me. We found it unacceptable to leave without a piece of jewelry I had without a doubt given her. We asked the manager to check the cameras while we waited and her response was, “well it is going to take a while”. They returned and said that “they really didn’t show anything”. They insisted we go home to check. The sales associate then says, “I don’t have it you seen me go over here and right back, and it's not there, I didn’t drop it”. She proceeds to where the jewelry is inspected and finds my ring on the scope. I state, “are you going to apologize now?”. Her response was with a half-laugh, “I am sorry you THOUGHT we lost your jewelry, I said we would continue to look for it and we found it”. She then proceeds to be “professional” very unsuccessfully and was very condescending and brash, with “you guys have a great day”. Had Sierra came back with an “Oh my I am so sorry, here it is” or even acknowledged that she wasted a great deal of our time, or not immediately come to the defense and say she did not have it and only had NINE pieces, or not had described the ring that was missing back to me, this would not be a review, mistakes happen. However, trying to send me home and act as I had never given a piece and that this “mistake” was on us then treat us poorly is unacceptable, unprofessional, uncalled for, downright rude, and beyond extremely poor customer service. Also, at some point, the manager should have stepped in and apologized on behalf...