DHL Express Service Point — Attraction in Boston

I came in to DHL today after their drivers failed to show up for a scheduled pickup at my address twice. The package was all set to be accepted by the carrier with the return label secured on the front.

When I arrived I opened the door and Michelle Zamorski, the woman at the counter, yelled at me to stay in the hallway until I was asked to come inside. As she was with another customer and due to covid concerns, I totally understood this request, although I thought she could have asked nicer instead of yelling.

Once I was instructed to come inside I placed my package on the counter and explained that I just wanted to drop it off since the driver didn't come for the scheduled pickups. The return label was provided by the merchant and secured to the front of the box. Michelle said I had to show my ID, which was in the car parked right in front.

When I returned from my car two minutes later, I was surprised to see that Michelle had ripped my package open (without my permission) and the contents and paperwork that were inside the box were now strewn about the counter. She was frantically writing what she called "instructions to customs" on the paperwork that I had sealed in the package stating that "I had the incorrect return documents".

She was huffing and puffing and visibly upset, so I asked her nicely, "Do you not want to ship my package?" For reasons unknown to me, at this moment she became visibly enraged, and responded with, "What did you just say to me?" I was confused, because my question was not offensive or rude at all, I literally just wanted to know if I should just go somewhere else with the package because it seemed like it was too much for her.

I calmly asked again, "Are you not able to accept the shipment?" Her response was "You are asking as if I have a choice. Yes I am able to accept it." So I said, "Okay, may I just have a receipt?" I feel like this is a standard request when dropping off a high value shipment. I just wanted to be sure it was actually going to be shipped because of what had just occurred. Her response to me asking for a receipt was, "Absolutely not. We do not give receipts".

At this point I was so uncomfortable from being mistreated and actually a bit scared, so I said, "I think I will just leave." Needless to say, I still have a package that needs to be shipped and I hope I never have to encounter this angry...

*UPDATE: After 16 Days of showing up, emailing and calling - they just told me “package cannot be located” *

I am deeply concerned about what’s happening at this service center. They tell you they have no idea where your package is, at all.

The egregious nature in which I was treated is a separate post

What’s most alarming and concerning is how for 2 weeks no one knows where my package is - and can not tell me Anything and won’t return my emails.

I have contacted my family attorney as the package is reported at the facility but no one is helping me and the package is a substantial amount of money.

I traveled 22 miles to pick up my package and was chastised by a very disgruntled woman who barked at me “we haven’t been here all week and we have over 15k backed up packages” she was one of the rudest people I have ever encountered. - SHE IS MENTIONED IN OTHER REVIEWS - she is extremely rude and condescending.

Only to ask for a manager that seemed completely unbothered by her nastiness.

The manager gave me his email only to ignore my messages.

This situation is either fraud or incompetence- and I am starting to think along the lines of fraud.

You have no control you are at the mercy of their poor disposition and lack of transparency and care for...

I've never in my life experienced such unprofessional behavior. I live in an apartment complex and the driver was suppose to deliver my package to me. I was home al day and I never heard the buzzer go off in order for me to let a person in. I look online to see that my packaged has been delivered. SDA to be exact. When I called DHL they told me the drive might have left it in the leasing office. I checked the next morning because the leasing office was closed and when I went in the morning there was no package. When they contacted the driver she said she left the package in the hallway. In the damn hallway. How do you leave someone's package in a hallway. I paid $150 for my package online and she just left my package in the hallway. And someone obviously stole my package. Mind you there is a leasing office why wouldn't you leave it there. I am currently eight months pregnant and needed the package for that week and now I lost 150 and didn't receive my item. I never cried so hard in my life. This is my money that I worked hard for and someone else gets to enjoy it because the driver didn't make a conscious enough decision on where to leave someone's...