Best Buy — Attraction in Brick Township

My husband and i went to this best buy in Brick because we needed a new washing machine & dryer. After looking at different models, we had questions on the washing machines. No one in sight!! Then like a Lyon hunting it’s prey pops up a woman stating she works for Maytag (aka whirlpool) asking about certain models i asked some questions. The woman was rambling on and when i tried to reply wouldn’t let me get a word in?!! I asked talking over her rambling where a salesperson was that worked for the store is. She looked around with her head mind you and said looks like there is only one and as i looked seen a young gentleman helping another couple. (Bad move on my part was not leaving the store entirely) The woman points out a washer by Maytag (it was either that then some unknown names I never heard of) Thinking Maytag is a good product and i liked the washing machine. So she sats good choice (huh) umm ok so i said I’ll take that and i also picked out a dryer ( Yes Maytag) Well the young gentleman all of a sudden after may i add an hour comes around to us and to the register we go!!! The Maytag/Whirlpool saleswoman didn’t ring up the 2 items but stayed to ramble to my husband about birdhouses 😳😤🥴 I’m trying to pay attention to the total on the washer and she’s calling her daughter to text her a pic of a birdhouse she has 🤪🥴😉 well finally i said to my dead head husband, Would you like to for for the dryer?!👌😤😳🥴😉 So he pays and finally i set up a time for the deliver and installation. So fast forward to the installers who came and didn’t know how to hook up the WASHING Machine 🤣🥴🤪🙃😳 wth!!!!! So my smart (coughing) Husband says don’t worry i know how and does it himself plus to add insult to injury, tips them 20 dollars. Am I missing something?! Fast forward June 15th 2019 3 months later (trying to make a long story short ) 🙃😐😒 there was a problem with the washer and I thought maybe it will clear up being new & a MAYTAG . Well here we are. I’ve had it and called Best (WORST) Buy explaining what was wrong with the washer. What a joke this company is! Was asked if i purchased geek squad insurance? HUH? I was lucky i got any information at all with this Maytag/Whirlpool so called associate so the answer was no not knowing i had to even if i was told about it. I said to the nasty person on the other end that They do not have a return policy and i should of bought the Geek Squad insurance!! Wow!!! Really so Buyers please beware before you purchase anything from Best(Worst) BUY before you are 100% sure they will take it back. I am calling the BBB on Monday to report this particular Bricktown store. Horrible,...

I went to the brick location to return 3 iPhones that I had purchased. One was unopened and I returned that very easily to customer service. The other two were opened as me and my wife had tried them out to see if we like the phones. Today was the 14th day of my return policy so I went to the store to return these and I was sent to the mobile Department because they were opened. I spent 2 hours in the store fighting with the Mobile manager and multiple customer service Associates trying to get these phones returned. The end result was that the numbers on my boxes did not match the numbers on the receipts. The only explanation they had for me was that somebody scanned the wrong numbers when processing my phones. What was the worst thing for me was that now I cannot return these phones which totaled in almost $2,400 and it is because of an issue on Best Buy's side. And BestBuy would not do anything for me even though it was their fault. I believe it is a terrible business practice for a company as large as BestBuy to blame the customer for their own mistakes and not take ownership of it. I have worked in retail and customer service before and I know there is always a way to fix an issue that is caused by the company. However the Mobile manager told me there was absolutely nothing he could do in this situation for me even though it was not my fault. I am now going to try and return the phones online through Best Buy, but customer service had informed me that I could run into the same issue when the phones are received at the warehouse and they may send them back to me and not accept the return. I then spoke to a different customer service representative after I had left the store who said they should be able to take the phones back no problem. I am now left waiting for my shipping labels to be emailed to me and we'll see what happens. Overall it should just be a simple process to go into the store and return something that is within the return period. I do not understand why I was able to return one of the phones no issue and the other two had a big issue revolving around them. I can honestly say I will never purchase phones from Best Buy ever again due to this horrible experience. There is nothing worse than buying over $2,000 worth of equipment and not being able to return them under the return policy that Best Buy has provided. What kind of company offers a return policy and does not honor it for their customers. That is just absolutely terrible and I am disgusted with BestBuy at this moment and at the Brick location in New Jersey for dealing so poorly...

One of the worst Best Buy’s ever. I had placed an order for a tv and the deal was really good and once in a blue moon type of thing. I got to the store to pick it up and found out that it is not fitting in my car so the associates were like okay we can ship it to your house but cannot do it right away since we marked you as “ready for pickup”. I’m like okay so what is the next step. The person who was assisting me didn’t know what to do so he called his manager Johnathan. Johnathan said he doesn’t want to waste my time and have me wait for 30 minutes because that is how long it’ll take for the system to go back to “not available for pickup” once they have cancelled that status. I said okay here is my number call me when we are good to go over the details and I left to go home. I reached my house and still nothing not a single call or anything and mind you I live an hour and half away from the store. So finally Jonathan gives me a call and tells me “actually we cannot deliver the tv anymore due to it being an open box. You would need to cancel the order and place it again for us to chose the delivery option on it” so I go ahead and cancel the order and when I tried placing it the very next second, it was already unavailable so I was like okay it may need some time so I’m still on the site trying to refresh and did it for 20 minutes and still nothing. I called the customer service personnel and they told me “you made a mistake by canceling the order. You shouldn’t have done that and now we cannot do anything because the tv is not available”. Love how they handled the whole situation really tells you how knowledgeable they are. Oh and also when I go to the store, the person was like “it won’t fit in your car” without even trying lol. One of the worst Best Buy’s ever. I hope someone reads this and does...