Ulta Beauty — Attraction in Bridgewater Township

I had scheduled an appointment for ulta salon with Sandra V 4 weeks prior for prom curls and was excited to get my hair done. About a few days before my appointment, I received a call confirming my appointment and the instructions. I was told to just make sure my hair was washed and dried. I have longer hair, so the day of the appointment I made sure to wash it and make sure it was thoroughly dry. I also used the pink Revlon brush to make sure there were no knots in my hair and that it was as soft and straight as it could be. My twin sister did the same as we both scheduled appointments back-to-back.

My appointment was at 2:30 and my sisters was at 3. Each appointment should be 30 minutes long for curls.

Sandra curled my hair in about 7 minutes and seemed annoyed the whole time. At the end when I politely asked her if she could add a few more curls because we had 23 minutes left, she said "I have to get to your sisters hair and I can't curl it more than that. I have an appointment after you guys, too.” Keep in mind that it was an SCHEDULED appointment and we were barely ten minutes into our first appointment. Even after I politely asked her again and remained very calm, she refused to curl the pieces that were straight in the back. At this point I was holding back tears because she was being so rude, giving the other workers looks, and just made us feel so small. My curls were already falling out and gone by the end of the 7 minute appointment. My hair looked the same as when I walked in. Same thing with my sister's hair. At this point it was around 2:45, and she claimed she was already done with our hair. It seemed like she just wanted us to get out of there and be done. AT the end our hair looked horrible- $32 EACH for mediocre curls that I could have done at home.

She said that the curls took her little time because “she was very good at her job”- I think it’s pretty safe to say that she’s not good at her job based on how our hair looked.

She barely took the time to do a nice job. I would have done my hair at home if I knew that this is what I would be getting. She rushed through it and had a rude attitude the whole time. Not to mention she was giving her co-workers dirty looks and made it seem like me and my sister were the problem.

The appointment was supposed to be for a full 30 minutes each to make sure my hair was fully curled, but it was done in about 6 minutes with barely a curl. My curls fell out by the time my sister was done, and our hair looked horrible.

When I went to the cash register to pay, I asked if I could speak to a manager to get some sort of discount on my hair and explain the situation. Once I talked to her and explained the situation and showed her my hair, which was at this point completely straight, she went to the back for about ten minutes and once she returned, she refused to offer me any sort of discount. I had to pay the full $32 for a mediocre job and HORRIBLE service that honestly ruined my week.

I am EXTREMELY disappointed with the service offered here and will not be back. I actually had scheduled another appointment for the day of my prom, as this was a test run before, but I already canceled it after the service I received today.

I am curious to see if she would’ve treated us the same way if my mom had been there. If she doesn’t like working with people, she should really quit this job. I really don’t want this to happen to anybody else.

They need to hire friendly people who do a thorough job. What a waste of $32 for literally 7 minutes of curls that were gone when I left. The manager could have atleast provided some sort of discount for me and my sister. $32 each is crazy for curls that fell out ten minutes after my appointment. Do better- VERY VERY DISAPPOINTED

This employee would highly benefit for training on...

The Hair service at Ulta is absolutely TERRIBLE. My sister and I went for an appointment to test out prom curls at 2:15. My sisters appointment was at 2:30, but they said to arrive fifteen minutes early to talk with the hairstylist over what you would like. Our hairstylist was Sandra. My sister showed her a picture of simple curls she wanted and Sandra went on a rant about how we don’t know what curls are and how our hair type would take SO MUCH more time. She also would not stop talking about how our hair was still wet, even though it was fully dry and we had already dried it at home using the revlon blowout hair tool brush. Keeping that aside she had my sister sit in the styling chair and she took approximately five minutes “curling” her hair. When Sandra said it was done we were shocked, because it looked like something we could have done ourselves yet it costs $32!! My sister asked Sandra if she could have a couple of more curls and Sandra was clearly pissed off and continued to talk in a passive aggressive tone towards the two of us. She went on and on about how she didn’t have the time to do so yet it was only 2:40 so she had TWENTY MINUTES left to finish her hair! Sandra rushed my sister out of the chair and then it was my turn. I was ready to cancel my appointment, but I didn’t want to rip someone off for an appointment because of their absolutely nasty attitude, because I am a bigger person. I could feel her tugging on my hair as she brushed through it and giving the other salon clerk dirty looks as if my sister and I were the issue. I’ve never been more uncomfortable in my life. When I was turned towards the mirror she asked me what curling products I used and I told her “Not your mothers curls” and she told me “don’t take it too personal” and had a smirk that I “had a lot of acne on my forehead so I should switch hair products”. It’s one thing to give someone advice but another to be an absolute bully to someone who is trusting you with their hair is terrible. My appointment ended and I was very unhappy with the result. The time was 3:00 so I still had 30 minutes left and I still felt rushed. Feeling disgusted by her attitude my sister and I left to pay at the front. As I was walking to the checkout I started to cry because I was so bothered by how terribly she treated us. I asked for a manager at the front and the head woman of the hair salon (Not sure what her name is) and asked her for a discount on these terrible curls. I told her how Sandra was so mean and the manager excused herself for ten minutes to the back where I’m guessing Sandra tried to make it seem like my sister and I were the issue. When the manager came back she said we still had to pay the full $32 and that she would talk to Sandra. We both paid and left without giving Sandra a tip.

If you plan on going to the Ulta Hair Salon, just DON’T. I am appalled by the rude service and lack of respect for their customers.

Shame on you Ulta.

Below I attached a photo of my hair after the quick 5 minute appointment to “curl my hair”. Absolute...

wow, wow, wow. We can't say enough good compliments and praise for this store's employees. wow. We came in on a Sunday afternoon, and as luck would have it, all the right people were there working-helping us. Names at the end! It was the most amazing experience-one that you don't find much at all any more in stores! They all were completely dedicated to helping, assisting, with NO pressure to buy (not on commission, I found out)...and it seemed that they all pitched in together, always walking around asking if you needed help, directing you to products, explaining products...all showing an interest in helping. No matter how many questions I had, and no matter how many products I asked about, the help was there! KNOWLEDGEABLE! COURTEOUS! RESPECTFUL! PATIENT! INTERESTED! QUALIFIED! I went in hoping to invest in some serious skin care, some of it for problem areas, some just for maintenance. Wow, did I get the right person. (And...I'll explain later, other people). So-every face area skin concern I had was addressed and explained personally for me, going from aisle to aisle, selecting and explaining and recommending products according to what I said. It was the most patience and true knowledgeable kind assistance I have ever received in any store. Really. These people deserve HUGE commendation and praise. They know what they are doing, they KNOW their products, and they do it well. To be honest, I'm truly grateful. When I think what the experience could have been at most other stores, and what I could have spent on products, possibly wrong ones, without this personal attention, I know that I will certainly return to this store, these people. THANK YOU-to: LAUREN Z! my patient mentor. you were awesome. and to Megan, Imani, for your gracious added help and attention! and Caylie, for your help getting my online account to work for online orders a few days later. ---you ALL are such an attribute to this company! I hope you will be recognized...