AutoNation Hyundai Mall of Georgia — Attraction in Buford

Sent our 2012 Veracruz with 150k miles in for the tail lights not working properly. Its been a great car and we've never really had any issues with it. Seemed to be a wiring issue as several taillights were not working. Had a Monday appointment for 11:30am drop off. When I hadn't heard anything by Thursday I tried calling to check on the status of the repair. I made 5 total phone calls to the service department using 3 different phone numbers found on their website over a 3 hour period. No answer on all 5 calls. Left two voicemails and never got a call back. Finally called the sales department and as suspected, someone answered first ring. I advised them I had been calling the service department all morning and needed a manager to call me back with the status of my repair. I was transferred to said service manager, left a voicemail and still no call back the rest of the day. Called again Friday morning and finally got a hold of someone only to be told a full "safety inspection" had been done and over $2,000 worth of repairs were suggested including new spark plugs and a head gasket cover. I asked why an engine inspection was being done when my only repair request was for the taillights. I was told this was a "courtesy inspection performed on all cars that are brought in." I said I only took the car in for an electrical issue with the tail lights. When I asked about the status of that repair I was told they would have to order two wiring harnesses and it would be the following week before they could be delivered. Of course, I denied the other engine related repairs and politely asked for them to simply fix what I brought it in for. I was told a recall repair was needed and would require replacing the alternator and it too would have to be delivered on the following week. Fast forward to next Wednesday (8 1/2 working days since I dropped the car off) and I was notified the car was ready. This was two hours before they closed for the day. I rushed to get there and received a $650 bill for the taillights. 4 new bulbs ($8 total), two new wiring harnesses ($80 total), some $65 "shop fee" that the cashier couldn't explain and of course all the service advisors had left for the day. Never did get an explanation for that. The cherry on top was a $500 labor fee. I asked the cashier what time the mechanic listed for labor and was told it was billed for 2 1/2 hours at $180 per hour. Then, of course there were taxes. I think I was most upset about being charged a $65 shop fee that wasn't clarified anywhere in the 3 page receipt after they had my car for nearly two weeks for a "supposed" 2 1/2 hour job. Pretty sure a skilled mechanic can swap two tail light harnesses in less than 30 minutes. To be fair, my assigned service advisor seemed to be caught in the middle. I told him their communication and lack of being able to get anyone to answer the phone was horrible. He agreed and said they had been asking corporate to fix the phone system for awhile to no avail. It seems the service advisors catch all the heat from customers about it. At least my new alternator was covered by the recall, but it feels like they rolled the labor for that repair into my bill. The mechanic didn't even bother to reset my stereo clock after installing the alternator. Not that setting the clock is required, but it would have been a nice touch after charging me a $65 shop fee for who knows what. Needless to say, I will never return to this dealership again. Would have gave no stars, but it won't let me post without at...

Edit: We contacted both GM’s at AutoNation Volkswagen and AutoNation Hyundai and left a message on MONDAY. It is now 7:22 p.m on Thursday and neither have bothered to contact us. Why tell us to call the GM when they won’t return our call. We’ve emailed corporate FIVE times this week and we’re promised that a member of management would call us back (yesterday) well apparently their idea of yesterday and my idea of yesterday are completely different because we’re still waiting. What I’ve realized is that AutoNation doesn’t mean what they say on their website about their promise. They are full of it. If they tell you that a car is dependable then I highly suggest you RUN away because chances are it will break down less than 2 months after you get it. They don’t care that we are not able to earn a living, buy groceries or take my special needs brother to pick up his leg braces. It would be better to go to a random side of the road place and buy a junker to get to from point A to point B because at least you wouldn’t be out of your savings and have no car.

On August 18, 2024 we went to the Autonation Volkswagen. The salesman I believe his name was Micheal showed us online a 2018 Kia Optima. He explained that the car belonged to Autonation Hyundai and was parked on their lot. He showed it to us and we told him we needed a dependable car. I have a special needs brother who has cerebral palsy who lives with us. The salesman stated multiple times it was a dependable car so we purchased it. TWO months later it broke down and we took to it the mechanics. Since the day we bought it, our car has broken down FOUR times (October, June 19th, July 19th and July 28th). The mechanic said it has bad piston rings which is causing it to leak oil. The oil leak is causing the spark plugs to fowl. July 19th when our car broke down YET AGAIN my wife had our 10 year old grandson in the car and it was over 90 degrees outside. What if our 9 month old granddaughter or my special needs brother would’ve been in the car? We spent our savings buying this car and now we’re out of our savings and out of a car. We put our trust in Autonation which apparently was a huge mistake. All they saw was an older couple in need of a car. No one can tell me that they didn’t know they were selling us a lemon. We are a low income family and now have no way of going. When we crank our car it says “ possible engine problems” and act like it’s going to shut off. I’m not sure whose to blame either Autonation Volkswagen or Autonation Hyundai but I should’ve went to a side of the road place . I’m suppose to start my new job just as soon as orientation is scheduled. My wife is suppose to pick up my brother’s leg braces but now we can’t do either. I seriously thought Autonation cared about their customers but that’s only if you can afford a car payment. If you are a low income family who can’t, they won’t do anything to help you. So please if you plan on outright buying a car GO SOMEWHERE ELSE. The only reason we were able to buy a car is because my father passed away and left us a little money. Now we’re out of that money and have no car. We’re hoping Autonation will do right by us but due to the fact we’ve tried since Thursday to get help and haven’t heard a word i seriously doubt they will. The owner who says call the GM. I wouldn’t waste my time because you’ll get told they’re...

We brought the car in for an oil change that we had an appointment for and to look at the spoiler that was separating on 2024 Hyundai Elantra that had less than 15,000 miles. The service department cracked the spoiler and left black greasy finger prints all over the white car. A week later we brought the car back and they installed the new spoiler and left black greasy finger prints all over the car and the new spoiler was chipped and they chip the bumper of the car. I spoke with Ashley “the Service Manager who said how she was the Service Department Manager and how she had not been informed of everything going on and how Hyundai was having lots of Quality Control Issues and to please send her our license and insurance information and she would get a loaner car ready for us to drop the Elantra back off to go to the body shop to be repaired. We gave Ashley an hour notice that we were coming to drop off the car and were still made to wait an 40 minutes as she had not done the rental agreement yet and then made the excuse that she forgot about doing it because her Uncle called, but all information was sent to her 3 days prior. Then her next excuse was that the car we were supposed to pick up was dirty so they had to locate a different car. A week and half later we go to pick up the Elantra and it was dirty the spoiler has paint runs and the chip the service department did is still there. Ashley said that she could not be held accountable in front of another service member because she wasn’t there Friday or Saturday. We went to pick the car up Monday at 3:40 pm, I called and gave Ashley a 10 minute heads up and asked if she had looked at the car to make sure it was right. She stated that she only saw that it was done 5 minutes before I called and she said she was going to look at it right then. When we arrived to pick up the car the car was dirty, they literally had just sprayed it with a water hose as the car was dripping, ( we were told it would be detailed for all the trouble we had been through). We then spoke with Justin the Director of Service since Ashley the Service Department Manager who can’t seem to get the car repaired properly, and doesn’t seem to know what is going on at all in the service department as she has been unaware that the car was damaged and un aware we sent her information via email as she asked and unaware that the car was ready for pick up for 3 days. Justin continued to make excuses for the lack of Communication, Management skills and service almost as if it is acceptable for them to damage your car and not repair their mistakes and that it’s ok the Service Manager was not aware that the car was still damaged. Justin states that he is supposed to be meeting with the Director of the Body Shop Tomorrow 9-22-25. Hopefully we can pick up the Elantra without any further damage and the damage they keep doing is repaired properly. Not great when you drive an hour 4 times and every time your car is damaged more than the...