Hertz Car Sales Seattle — Attraction in Burien

UPDATE: Gianni saw my review and proceeded to berate me via text message at 10 PM on a Saturday night. I'm leaving a transcript below of our conversation. GIANNI: Hey Tyler, I'm not exactly sure what's with that review you left on google, but I only ever treated you with kindness, worked multiple days to secure your loan for you, as far as working it out with your banks reps to waive their stipulations preventing you from buying, only to have you buy elsewhere. Also, we pulled your credit in an attempt to get you approved elsewhere, which was at your request. Also, our prices are advertised as "no-haggle," which is why you did not get a discount. We do not discount at all. Your review is rude, untrue, and inflammatory. TYLER: This is exactly how you should not handle a bad review, I'll go ahead and update my review to include your word-for-word response. There was no stipulations other than what's standard for the self-employed. I found a car a model year newer for the exact same price and you said "I just don't believe that's a legitimate price." well the price was legitimate which is why I went with that vehicle. Who in their right mind would pay the same price for an older model with more miles? GIANNI: Bud, you wrote falsehoods about myself and my company. I've already brought it to their attention.

There's more but I've exceeded my text limit. He continued to message me until 10:15 when I finally started ignoring him.

I started my car buying experience about a month ago, I used the Capital One Auto Navigator to find what I thought was the perfect 2017 Ford Fusion Hybrid, it was selling for 16,950 at this lot. I called because it's about an hour drive to confirm the car was still available and what documents I would need to provide for the Financing, I spoke Gianni/Johnny and was told what documents I need to bring, well he was wrong about my documents so after an hour drive and two hours at the lot, I end up leaving empty handed and told I need to handle the documents on my own since I'm self-employed. I leave and get ahold of Capital One three days later, because Gianni decided he needed to send me a text message twice a day every day until I was able to get ahold of Capital One, on Monday I'm finally able to get ahold of the financing team and was inform that Hertz financing just had no idea what it was doing. I finally get it straighted out with Capital One my financing is in the clear but at this point a 2018 Ford Fusion Hybrid SE had come Available at Marysville Ford (it had been used as the loaner car on the lot) for the exact price as the 2017 that Hertz had available, I kindly told Gianni I found a better deal and was curious if he could match because I would take a model year older if I could get a better interest rate. He responded nope just go ahead and take the better deal. I had spend days talking Gianni and he wasn't even willing to offer a better price, I would have bought his car if he'd even just given me 950 dollars off, because it would have put me in a better interest rate saving me a couple thousand over the life of the loan, but no he wouldn't even offer one red cent lower. I wish this was where my story with Hertz ended but no, as I mentioned above I was already Approved through Capital One at an interest rate I was happy with, well Gianni had decided he was going to run my credit with not ONE but Five other credit agencies so that was FIVE hard inquiries on my credit report dropping my Credit score by 10 full points, I HAD ALREADY SECURED FINANCING BEFORE EVEN STEPPING ON THIS LOT. My suggestion is run away from this lot as fast as possible, I'm graduating with my Bachelor's in Hospitality Business Management, my car was a graduation present to myself Hertz sure took the fun out of it. I will say though I have a beautiful Velvet Burgundy 2018 Ford Fusion Hybrid SE, with way less miles than what they were going to sell me so that's the silver lining to my story. You'll notice I'm a 5 point guide on Google so please trust this isn't someone just trying to soil the...

I bought a used car at Hertz Car Sales Seattle last year. Here is my review of the experience. I have tried to fairly balance the good and the bad.

Pros no haggle price - saves time and stress in buying a car they offer the wholesale price which is approximately 10% less than the used car dealer's bottom line for the exact same car, so I saved close to $4k.

Cons superficial interior cleaning - expect that you'll need to do a deep clean and 'destinkify' the rental car smell with Pooph yourself. they won't fix anything on the car. You buy it "as is". An independent inspection noted the cabin and air filter needed replacement. They said 'No' to replacing these as well as a deeper interior cleaning. They won't hold the car for you with a down payment and the price is established by AI which can change daily. If paying cash you need to confirm the price with Hertz before you get a cashier's check at your bank and then rush over to Hertz to get the car, assuming they haven't sold it to someone else. Very inconvenient. On closing the deal, the Sales Manager will try to sell you an extended warranty. My vehicle had plenty of manufacturer's warranty remaining and with Hertz going bankrupt in 2020, I had no confidence they would be around to honor the warranty, so I declined. The Sales Manager caved as soon as I said No and chopped $1,000 off the price of the warranty. I hate slimy sales tactics. They should offer a fixed warranty price like the car purchase price. They charge you a worst case fee for Title and Registration. You're supposed to get a refund of the over payment once they get the final cost. I had to make numerous calls over several months and waited hours on-hold with Hertz corporate to get the refund check and it took over 4 months to get it. I suspect they make this difficult and the vast majority of people don't follow through in trying to get their refund so it's a cash grab tactic by Hertz. They won't share the service records with you. Why not? They clearly have them and boast that they maintain their cars well. You only get 1 set of keys. Why? It can't be that hard for Hertz to establish a central repository for the 2nd set of keys for all of their cars in their fleet. The Sales Associate Anela was terrific, but her hands were tied in what she could do for me with Hertz policies. I was asked to complete a customer satisfaction survey, but told that anything less than a 10 would be considered a failure. Since Anela was so good, I gave her a 10 so she wouldn't be penalized, but a 10 certainly didn't reflect my actual opinion. This is dumb Hertz. You should know better. How do you expect to get honest customer feedback when you set unobtainable goals? Goodhart's law states that using a measure to reward performance can incentivise people to manipulate the measure to receive the reward.

Overall I have given Hertz 4 stars solely due to the best price you can get for a low mileage used car, which was the most important thing for me. I deducted the 1 star for all of the negative experiences. They are not willing to go above and beyond in the slightest for customer experience. It's like their attitude is "here's a car at wholesale price, so take it or leave it, I don't care if you buy it, someone else will come along". Come on Hertz, you can do better than this. These things are...

TL;DR: Bought a car from this Hertz location in 2020 as a teenager and had immediate issues. Staff repeatedly promised help but never followed through. I was yelled at, denied access to a supervisor, and left to pay out of pocket give my experience with staff. Five years later, the lack of respect and accountability still sticks with me. I would never recommend this location to anyone.

I’m usually good about writing reviews, but I realized I never shared my experience at this location—and even though it happened back in 2020, it was so frustrating that I still think about it to this day. So here it is.

I purchased a car from this Hertz location in February 2020—Super Bowl Sunday, to be exact. Just a few days after driving it off the lot, I began having issues and contacted the location for support. To their credit, they initially offered to cover the cost of having it looked at. I was told to call an auto shop and that Hertz would take care of the rest.

That’s where everything started to fall apart.

I called a local auto shop, and they asked me to confirm that Hertz would be covering the bill. I called Hertz back, explained the situation again, and was told, “We got you.” I took their word for it—until the shop called me to say no one from Hertz had reached out. I called again, got the same promise from the same staff member, and again, nothing happened. The auto shop called me back saying, once again, they hadn’t heard from anyone.

By this point, I was beyond frustrated. I kept being told they “got me,” but there was no follow-through. When I finally called back and spoke to the same person yet again, I started asking direct questions. Instead of answers, I got defensive responses and the same vague reassurances. Eventually, the conversation escalated. The staff member started yelling at me, and I admittedly matched their energy out of pure frustration. I repeatedly asked to speak with a supervisor, but they kept refusing to transfer me—almost like they got a kick out of keeping me on the line.

Eventually, I did get through to a supervisor who explained that, due to issues with previous customers, they prefer to pay for repairs after the work is completed. That policy actually made sense—but I was upset that no one had communicated that earlier. The supervisor didn’t show much empathy, and by that point, I was so drained by the experience that I just paid for the work out of pocket.

To make matters worse, I was just a teenager at the time. No one—regardless of age, gender, race, or anything else—should be treated the way I was. I was spoken to with blatant disrespect and brushed off repeatedly instead of being helped. That kind of treatment is unacceptable in any professional setting.

It’s now 2025. This location has had five years to improve, but that experience was so bad it still lingers in my mind. That alone should tell you something. I would never recommend this location to anyone. The lack of communication, accountability, and basic human decency from the staff...