We decided to book through a site we had not used in awhile. A good deal is GREAT around the holidays, right? WRONG!!!||||Upon arriving, the check in process was fairly quick and simple with the young lady; nothing special or welcoming.||||Upon arriving at the room; we were glad as I had a class I needed to attend to and he had a long day at work!||||The room was gross, disgusting, smoky smelling, and as my husband touched the drape handle to move it; dust fell like snow! He started sneezing. I personally am not a smoker; so at that point I was freaking out as I smelled cigarettes had been smoked in that room at one point previous. The comforter was so nasty I would of never even wanted to sit on the bed much less sleep on it.||My husband did not wish to call the front so I did! I told the girl my concerns and she did offer to switch us rooms but by that time we were so grossed out and I was a bit emotional as I was scattering by then to do my meeting via zoom and work. I told her I just could not do it as I was so disgusted and he would return the keys right away. I am glad we brought 2 cars because I was sick with the idea of my choice in hotels and the outcome! ||||Lucky the place I booked through refunded me regardless of calling them to ask them to honor the refund first and they declined. Now I wish I would of taken photos. I mean my concerns didn't have to do with most handles missing on the furniture, etc..... It was legitimate! I don't smoke; I don't do dirty; and I refuse to settle for nothing less then clean and tidy especially during covid.||||I will tell you I am fair when it comes to reviews and I only write reviews when they are 5 star except today. I would of never wrote this review; I would of let the issue go as a loss of time should they have agreed to refund me under the circumstances. I don't believe in degrading a family business nor taking away from local businesses as I am a local bay area native. But I believe it was warranted. I feel bad as it is during the holidays but I stand to my code of expectation of cleanliness and hygiene.