Academy Sports + Outdoors — Attraction in Cape Girardeau

Less than one Star! My experience with Academy was nothing but a Terrible experience due to incopadence & total lack of customer service! or Bad training. You don't have to worry about your getting a parking spot in your lot, in comparison to your competition there in your town. Their lots were packed?? Maybe you should check out why? I called this store the day before. (3- times) Just so I didn't have to waste my time Because I'm Old & Disabled and really don't like to drive that far.(about 140 miles round trip) Anyway checked at the Gun counter for availability, later called back talked to manager* to make sure they were in stock and correct Mossberg/Defender long tube 12 gage pistol grip (only) I explained my situation to him and asked him if he would please double check to confirm availability!?! Your Manager responded: We had it on a in store special and he knew that they had several of the right Ones* and that the gun dept. was at the back of the store(??, So what!! If nothing else he already had a phone in his hands) but anyway, he sounded intelligent & confident. SO the next morning, I drove all the way down and Guess What? No gun! Well we can order it! Totally B.S. , I'm Pissed 😡 . I walked around the store trying to find something else to buy, not to waste all my time and gas, but I couldn't find anyone to help me so I got even More upset. So I decided to tell your: Manager......He was corgel, and told me that he would get his side of the story and get Right back to me....OK! Well that was 9-days ago!! Nada! Nothing, Completely Blew me off!! Thanks for the Great Costumer Service!! I checked with your competitors in that town and then returned to the Big city and went to (Rob's Gun's) and ordered and paid for a New Mossberg. Defender Pistol grip only/shotgun. As Store owners you have to Know that: "I'm not the only One!" Maybe you need to stress that: Every Customer is important**, we pay your paychecks! & Support your friend & family!! And Our Country! I hope this reaches the correct Person! I really hope things go better for you in the future! Gary Bonham/ Ste.Geneivie Mo. ( I really doubt it will, and I just wasted another hour of my Life,...

The only thing that I really noticed at Academy Sports is that their products are sometimes overpriced. For instance I recently visited Academy thinking I was going to buy soccer cleats for my son. When I left there I was a little discouraged by the price of the traditional pair of cleats my son wanted. After leaving the store and checking a few other places online I noticed that those cleats were about $20 over what was offered online and at a competing sports store. However there was plenty of customer service and there was plenty of products to choose from, the help were very informed with...

They have a wide variety of quality items. It is honestly a fantastic store, but I want to know what is going on with the staff? Every time I go in there’s one register open, and 4-5 associates standing up front. When I ask anyone in there a question it seems I am pulling teeth. A gentleman named Dylan that works on the front end is the only associate that takes his job seriously. While having an issue scanning an item he smiled and made small talk which I was really surprised by. Aside from the terrible customer service my bike and yoga mat are fantastic. I will only be returning for...