Outback Steakhouse — Restaurant in Cape Girardeau

My wife and I go to this location on special occasions like Mothers day or anniversaries. We have always gotten great service and great food. Granted, we haven't been here since 2020 and covid years. My how things have changed. First thing I noticed was how dirty this location is. Doors, windows, floors, booths, and bathrooms were dirty. Fingerprints and dirt,slime build up. Floors had build up in corners and windows look as if they haven't been cleaned in months. Ceiling needs attention too and the dust and crud needs swept down along with the walls. We were seated at a dirty table that they had to wipe off. I asked for silverware that we never got. I had to go to wait station to retrieve. The server came to the table, first thing I noticed was his long feminine finger nails and they were absolutely cruddy! If you're going to have long nails please keep them clean or at least paint over them so customers can't see that nasty stuff under them. Hus breath was horrible. I'm hard of hearing so lucky for me I didn't take a direct hit but my wife did. She said it was bad enough to lose her appetite. The food was great though her steak was ordered medium came out rare. Sent it back for more cooking. Our server never came back until it was time to pay but I wanted the carrot cake so when he brought the guest check I asked for the Carrot cake. I said you can put in in a go box as I would eat a little of it here and take the rest home. 25 minutes pass no cake. I stopped a person walking through asked to see manager. 10 minutes later he waddles up and asked what the issue was. No empathy after explaining our experience. Not looking for discount I'm looking for reasons and a solution for such bad service. After that I just asked for guest check with out receiving the cake paid and left. We now know why Texas Roadhouse was so busy and Outback didn't have any wait time. It's the service. Outback @5pm was 45% capacity zero wait time. Texas Roadhouse had a 2 hour wait time. Next time it's Texas Roadhouse even if we have to wait 2 hours. Never will it be Outback at this location. I gave a tip of 12% because he needs training. Hopefully, Manager will spend more time training before placing people on floor to serve. Had they been attentive to our needs and would've suggested sales the guest check could've exceeded $100. on a 2...

I’d give my first experience here a few months back a 5. Fantastic server friendly and attentive. Food was great as well and portion sizes correct. Second time. Last weekend. Poor service. We were seated and the server came promptly. The server took our order and tells me they’re out of something on the menu. I was bummed but compromised. However. Not 15 minutes later the couple beside us orders it. I listen. They magically had it now when only 15 minutes ago didn’t. Anyway. Our food when brought out started with soups. I immediately noticed one bowl full while the other wasn’t even half way. The soup had a item on top that was asked not to be on. So I mentioned it. Always being polite and understanding. I was met with a gruff attitude like I was a bother. They proceeded to tell me well we are out of it and it’ll be a wait. Makes sense as the bowl was half full or less. They ran out evidently and sent out scraps. Unacceptable behavior. You are a restaurant. It’s your job to cook the food. This shouldn’t be a hassle and if it is if consider a different line of work. I was patient polite and understanding but when I’m met with a attitude of I’m a bother then I suppose you don’t business. Main course came out. It was ok. Steak had a bunch of fat content and was dry. Fried chicken was very average. Both meals were pretty unsatisfactory for the price. Something not in the control of the workers was the inside temp of the building. It was fairly warm. Enough do it made an uncomfortable experience. I get things happen when working in this industry but don’t lie and don’t treat customers like they’re a hassle and dumb. When you spend 65+ on a meal for 2 it really should be...

Our waiter Noah was absolutely above and beyond amazing!!!! As far as the food situation..... Management should've managed better ..... And y'all (management of your franchise ) need to understand , that is nice good people like myself and my husband are the ones that come in most likely they aren't so nice and generous to your waiters and waitresses you need to make sure that your hostess at the front door has a list of everything that you do not have to let customers coming in know before they're ever seated before any time is ever wasted of your staff or your customers because you see people at a table them not knowing the items that you do not have in the amount of multiple items you do not have then you have seated that table now that table has to be cleaned that's more work for your staff unnecessary work. Besides the lack of items of food ( blooming onion, cheesy fries , baked potatoes) I'm surprised y'all had steak !!! Needless to say we traveled from Columbia,TN (Maury County TN) and expected better than what we got at home and ended up with getting less than what we would at home. As for anyone reading this if you travel to Cape Girardeau Missouri and eat at outback I hope hope hope you get the same waiter we did. He was so apologetic when he absolutely did not have to ! The manager should've came out and apologized to all of us because it was about 5 or 6 of his tables that experienced this and it shouldn't be on him, it's your franchise own up to it . Not posting pictures because the plate is not set properly with the proper items and that's on management and the "chef" and the manager did not discount anything for the...