Best Buy — Attraction in Cape Girardeau

Scott Martin and I decided to go and window shop for a new TV. We decided to go to Best Buy. Once there we were talked into opening a store credit card and purchased a new 65” 4K TV. We brought the tag to the front and an associate wheeled our selection to the front and assisted us in loading it in our vehicle as we did not want to wait three days for delivery or be charged for delivery. We noticed a slight dent in the box but didn’t think much of it as we assumed Best Buy surely would not sell us a damaged product.

Once we returned home, we got the new mount up and proceeded to open the box, that’s when we noticed the screen was completely cracked protruding out in the middle of the screen. We called Best Buy and they said bring it back no problem. Scott and his Dad returned to the store with the TV immediately. Once there the store manager refused to exchange the TV based on the fact we had brought it home ourselves in lieu of delivery. Scott stated no where in the exchange or return policy does it state that as part of the policy. Scott informed them he was leaving the TV there and management subsequently called the police on them for littering!!

I then called the store myself and spoke with Christopher who identified himself as an assistant Manager and was told the store manager was not there. After patiently explaining the situation to Christopher he informed me nothing could be done and he refused to review the security footage to determine that the box was in fact slightly damaged when they wheeled it out to us. I asked for the store manage’s name and informed him I would be contacting him in the morning. At this point Christopher told me I could speak to him right now! I was placed on a brief hold and AJ the store manager got on the line. I again explained the situation and AJ also stated they would not exchange or return items that were brought home yourself in lieu of delivery. I again explained one of their associates assisted us loading it and even had us take it back out to re-situate it. AJ then stated he would review the tapes and if the associate assisted in any way he would in fact exchange it. I asked when I could anticipate a call back and he said shortly. SIX minutes after we hung up AJ called me back and told me he reviewed the tapes and that the associate did not assist in loading it nor directed us in loading it in any way. I then asked AJ if I could come review the tape with him and he replied absolutely not, I’m done with this conversation and hung up.

Obviously this is extremely frustrating for a number of reasons. Best Buy should not be carting out damaged boxes to customers first and foremost! Damaged boxes should be returned to the manufacture or warehouse not sold to customers period. Secondly, no where in the return policy does it state what I was told by this store as far as bringing your own merchandise home would forfeit being able to be exchanged or returned! This has probably been one of the most frustrating experiences I have ever had. I have never been treated so poorly by any group of people. The store manager essentially called me a liar! He in no way shape or form went and looked at the tape as he didn’t even know what time frame to look at nor was it even feasible he did this in 6 min! So now Scott and I are out a TV and $700!!!

Please DO NOT DO BUSINESS WITH THIS FRAUDULENT...

I try to be realistic on my ratings. Not a lot of fives and not a lot on ones. Best Buy does have a good selection of stuff that is fun to look at. I'm just not going to buy as much from them in the future as I used to.

Last month I purchased $142 worth of accessories for my new iPhone 7 including an Tech21 Evo Aqua case. Oh, I need to mention that I live 80 miles away so I'm not passing by everyday. Anyway, I get home late that evening and unpack my goodies. As I am trying to put the case on the phone, it becomes apparent that there is a problem and that the case will not snap shut. I watch the online help which does not resolve the issue. I set the case aside for next time I will be at this store.

Fast forward from 2-11-17 to 3-3-17. I take the defective case to the store. Customer service girl tells me they have a 2 week return policy. I politely explain that this is first opportunity I have had to return. She ask if I want her to ask manager. I affirm that and she walks to back and returns with a "sorry". After one last attempt she tells me that maybe since I live away, that I should consider ordering online. I respond that I will , only that if will not be from BB. Her response is "Ok - Good"

Now I need to speak to the manager. I wait for short while till Brian is available. Brian comes out and punches around on his terminal for a bit and tells me there is NOTHING that he can do as BB does not trust their managers to make a $67 decision. I leave disappointed.

I know that my $1000 a year or so won't break BB. I did issue an edict to our 20 plus employees (most of whom have a company credit card) that they are not to make any purchases from BB. That will be a few more thousand $$. And the general discussion in our Monday morning meeting was that the case probably cost BB a whooping $15.00. So this morning I spent a hour trying to go through Tech21 website only to find it doesn't work, had to call and have a form emailed to me that I could fill out and send back. I am concerned that the whole design is flawed and that just getting a new one will not fix problem. I DID however, decide to try the customer service gal's advice and looked online and found same case on ebay, instant buy for $39.00 Since I have to deal with online returns even when I buy at brick and mortar, I might as well make my purchase there and save...

Ok like the first time in BB found the service so awesome on my second trip there I bought myself a toy the surf pro4 I was so excited cause I saw it advertised on TV and fell in live with it and just had to have it I didn't even care about the fact that even on sell it still cost like 899 bucks plus the keyboard cost 135 bucks but you had to buy the screen protector which cost 50 bucks and they didn't even have it in store they told me that they would have to send off for one for me and that never have protectors for it in the store and if I have them put it on it would cost another 25 bucks and I would have to pay for the protector in advance. My 3rd trip there I needed a phone case for my phone I was so shocked because 4 out of 6 employees that I asked for help were so rude and just flat out disrespectful and keep saying that they did not work in that dept and just walked off not offering to direct you to someone who could or even might be able to help you. So I went to the back of the store because I decided to buy the google mini while it was on sale for like 26 or 29 bucks asked the sales person for help locating the product and telling him that I would like bye two of them he told me to keep going down the isle that he would be right behind me it would ne the 3rd shelf on my right so I found it but when I turned around he was in isle 4 helping another customer I waited 1hr for him to come to the counter to help me. I hope and pray that I never have to go back but it is the only BB in Cape Girardeau Missouri. Trust me i will go to the one in ST.Louis before I go to this one again. And I only gave it 1 star so that I could...