Petersons' Consigning Design — Attraction in Cary

Have made purchases here in the past without incident. Latest purchase of large curio was a complete disappointment in the way it was handled by manager Ashley and Owner Mike Peterson. Their delivery service Big Brother Moving which is also owned by Mike Peterson broke the mirrored back while attempting to load it for paid delivery to my house. He called and stated he need to talk to manager Ashley (yet he claims he is the owner ) on how she wanted to handle it. I do get a return call back from Mike saying Ashley refunded my money for the piece. Ashley did not bother to contact me to see if that’s how I wanted to handle it. Had conversation with Mike on whether it was worth repairing and he said probably not worth it but it was ultimately up to me. Call a mirror cutting place and get estimate for new piece of mirror. Then call back Consigning Design to speak to Ashley. Marissa puts me on hold for Ashley.....Marissa, not Ashley comes back on the phone saying Ashley will call me back. Ashley again is the one who made the refund decision without my consultation. Me the owner of the piece because it was paid for days ago. I wait for the call. Two minutes later Mike Peterson calls me back.......AGAIN not who I asked to speak with. He says he called because he was dealing with me. NO, Ashley made the decision. Any way Mike tells me the piece is no longer on the floor for me to see they already took up the street to the dump and threw it away. I mean REALLY?!!? Then when I want to complain he again says well he is the owner and doesn’t let me speak to Ashley who is the supposed store manager. I express my frustration over how they told me the piece was in perfect condition except for a few wood nicks that only needed a furniture pen. Now it’s in the dump beyond repair. He says the “girls” don’t see the stuff come one etc. blah blah. Yet they walked over and described it to me in detail when I was buying it. I finally had to just say to Mr Peterson have a good day and hang up because he was that they told me what happened and refunded it and handled it properly. NO Mr Peterson you need to communicate better with your customers. That is what customer service is about. And when I ask to speak to a certain person then that is who I want to speak with. If Ashley can not consult with customers and speak to customers then she has no business as a manager because that is completely subpar management. I was very patient and even let them live the delivery back a day for their convenience. This experience also does not speak very highly of Big Brother movers either. I would advise staying away from both places. I have been a customer of Consigning Design for about 10 years......most of their stuff is overpriced but something’s from time to time are reasonable which is why I purchased this marked down curio. Now my old one is gone and all the things that it housed have no place. Just a real shame! I could not do...

I found this place not because I was interested on buying used furniture, but because they are exclusive Dixie Bell Retailers (I restore antique and use furniture). Normally all my shopping is done online, first because is safe, second its cheaper and convenient. However we have extenuating circumstances with Covid-19 and it became clear to me that supporting local business should be our priority, so I found this little retailer, they don't have an extensive selection on the products that I need, but I still believe on give them full support. That's not the case anymore, on my second shopping experience, I got a navy paint, and a silver paint. Later on I realized that I was not going to use either one, so went back there to exchange both for new paint (both containers were unopened and I have my receipt). For my surprise I was told that they only could exchanged the color on the navy one, the other one was not eligible because the product trying to exchange was not a color swap there is not sign on the section were the paint is fully display that states that fact). They have a sign on the desk that states that all sales are finals, but I thought that was for the used stuff (consigning) this is a paint... it was a easy solution, to keep a customer happy and coming back for more. The store manager, which is also the store owner for my surprise refused to honor the exchange, and she was quite rude. I was not expecting to get money back, I was not trying to return an used dress... it was paint, unused, unopened, and for what I see they don't even sale the paint very well, since their selection is quite old. It is a shame that a local business will act like that, especially the owner. Never will come back and will make sure that anyone I know in Cary will not ever go either. Working on the real estate industry and having an extended network might become very effective when is necessary. I don't need the $29.00 the paint costs, I can still get the paint online, what upsets me is the principal and the bad customer...

This store has two sections - downstairs is furnishings, upstairs is clothes, shoes, purses. My review only reflects the clothing area. I have been to 4 different consignment shops, and this is really the best one for several reasons. 1) Prices are realistic. These are items that have been owned by someone else, even if they are new. So the prices need to be low. You would probably pay $13-14 for a blouse. I paid $55 for a very nice formal. Other shops might be charging $40 a blouse. Perhaps that other blouse is "high end", but really, does it matter what the original price was ? I will take a chance on a $14 blouse, but not $40 for a blouse i am just buying used. 2) tags reflect the date, and when the price will drop. You can see what date it will drop 3. and you can actually follow that item online, to see if it is still in the shop, before you drive over there. The online feature works well. 3) Online feature. You can follow an item online, to see if the price has reached been lowered, or if the item is still in the shop before you drive over there. 4) The space is large enough to be able to browse and not feel cramped. Some stores have so many clothes in a tiny space, its claustrophobic. I would recommend this shop. . No, you will not find St John's knits there. And if you want to pay $200 for a knit jacket, than this is not the place. however, the clothes that i saw were very nice. They have furs, as well, as basic...