Floor & Decor — Attraction in Casselberry

I was talking to a friend & told him I was interested in getting vinyl flooring. He recommended your store because "it has a good reputation." I went to the Fern Park store on 436, Casselberry, Florida. Prior to going to this store I had research about vinyl flooring and yet still remained somewhat confused on what product to purchase.

I was greeted by a Customer Representative by the name of Debbie. Within minutes talking to Debbie I felt at ease about being there; especially, since I was overwhelmed with so many items to choose from. Meeting Debbie was a GOD sent to me and I'm sure to you as well. I was able to interact with Debbie on two separate occasions, both being outstanding experiences. What made me so comfortable visiting your store was interacting with Debbie. Debbie showed high degree of professionalism, she is well-versed in all of the products in the store, and was open and honest when asked a question. Debbie was able to build a climate of trust, communicates with ease and a natural style, possesses traits associated with excellence and throughout our interactions Debbie displayed a pleasant, cheerful disposition.

No doubt I felt like a valued customer (and yes I did purchase flooring I am pleased with). It was meeting Debbie that made my experience at your store enthusiastic and remarkable. Please forward to Debbie a Special Thank you from me for my pleasant experience at your store. And, yes, personally, hiring more Debbie's' could only increase your volume of customers in the near future.

Thank you...

My wife and I visited this location for the first time for our guest bathroom remodel. We worked with Ayana, and she was wonderful! She was knowledgeable, professional and catered to our every need.

We did not feel rushed, and she was there to answer every question, even walking with us all over the store. I was so impressed with the selection and ease of access to everything; we purchased our entire remodel at that time from tile all the way up to vanity and fixtures!

Even after purchasing all the supplies, there was a minor issue with one of the cabinets that we purchased. Ayana called me the very next day and made me aware of this. The store even worked with their suppliers to rectify this issue before I could even get a call back from the corporate office. I was thoroughly impressed with the level of care we were given as customers but also how quickly an issue was resolved! It required zero intervention on my part and that alone makes the experience worth every penny spent!

My wife and I will be repeat customers for...

Hello, I'm a Contractor and most of the time I have a great experience walking in your store. From the ppl in the front saying good morning to the ppl in the warehouse being very helpful and with a very outstanding service. This week I was there and my experience at the ProDesk wasn't the best one. LISA the person who was helping me didn't have the best attitude that day. It was my first time being helped by her and it was kind of frustrating. She wasn't able to find my purchases, I need to load some material and she was like grab a cart and load it yourself meanwhile other staff will be willing to help you or try to find someone to help you. Anyways few more things that made my visit to your store a little Unpleasant. Again most of your staff, I can mention, Mr. Luis, Mr. Carlos, there is a lady on the floor I think her name is Gri, the ladies by the register in the front, project designer Ursuline are very professional at their job. Definitely I will be coming back to you store and You have...