Power Pro Plumbing Heating & Air — Attraction in Cerritos

Ozzy was on time and very professional. He was polite and helpful even when delivering some rough news about my plumbing Update: Expensive and unreliable I had a problem with water leaking through into my garage from the drains of showers and fixtures upstairs. I used Angie and only PowerPro came out right away. The technician checked the toilets and showers and determined that I had multiple drain leaks which would require my drain pipes to be replaced. This included going into the walls (which required a separate nearly $5000 bill for an affiliated removal company) They said they could get started immediately and that it would be a few days. I had a time issue because of house guests, so I agreed to a $20,000- job (which became $23,00 when they needed to replace my shower fixture and several taps) They had an ipad ready to explain the various financing options with a financing company (Synchrony) In retrospect, I should have waited around for more bids. The project ended up taking over 2 weeks, while I had house guests with small children. They were never there before 9:30 am and they had several no show days and scheduling conflicts. This is what I hoped to avoid with a larger company. ULtimately, they passed the City inspection the second time around. However, there were some lingering issues which included the water taps seeming to be reversed and uneven water pressure in the new shower fixture. When I noticed the water in the downstairs toilet tank was hot. I called Power Pro and they sent out a technician who had not worked on the project, but who reviewed the notes and determined that this was unrelated to the work they had done, and the problem would require the entire intake pipe system to be replaced (my copper for new PEX) Again, this would be a $20,000 job. I was devastated and also skeptical. My nephew and I determined that there were several places where the work had come in contact with intake pipes. Sure enough, there was an issue where PowerPro had supposedly capped the pipes in an unused bar sink. The taps felt hot. When this was explained to the PowerPro technician in a phone call, he was condescending and unmoved. We ended up engaging a local one-person operation and fixed the problem for $170.00, a far cry from the $20,000.00 which PowerPro wanted. The point is that I paid over $25,000 to have my townhouse drains replaced. It was very expensive, and there was a critical error made by PowerPro. They paid the cost of repair made by the other plumbing contractor, and avoided all further contact with me. They seem to be committed to large, costly projects rather than fixing the problem. Very...

Had identified a leak in an outdoor pipe and required same day service to address. I found power pro plumbing on the internet and they were able to schedule same day service which was good. The representative was very nice and professional. The issue was they quoted me a discounted price of $1,100 to fix the leak. I declined and said I was not going to pay that much and would find another Company to perform the service unless they could bring down the price. They came back and stated if they did not replace an old faucet and an emergency shut off valve they would on charge $600. Based on convenience and not understanding much about plumbing I agreed. Needed to get water in the house turned on late in the afternoon. The work took about two hours of labor and likely $50 of parts, so in actuality should have been a cost no more than $250. It turns out this pipe that was fixed was connected to a bad sprinkler valve in the box holding the electrical meter which required a emergency shut off in case of the valve breaking which did break two days later and had the water off in the house for two days until I could get someone else out to fix that. Now less than a month later, the faucet connected to that same pipe fixed was leaking for two day as it needed to be replaced. At the end of the day, I was exorbitantly overcharged to the service and parts rendered, and the company did not provide relevant expertise as to the issues that existed to help me support important decision Ms in determine to go forward with the work to begin with. In light of this, I would never recommend this company to anyone and would actually go out of my way to tell people to stay away from this Company that basically swindled me in an emergency situation. Very unfortunate and wast of our time and money. Will have to readdress the entire situation that should have been done about...

I recently had the pleasure of meeting Juan, a service technician from Power Pro Plumbing, Heating and Air who came to install a new bathroom sink and faucet. Although the service could not be completed, I wanted to highlight the professionalism and dedication Juan demonstrated during his visit. From the moment Juan arrived, he was punctual, courteous, and clearly knowledgeable about the task at hand. He took the time to explain the situation in a way that was easy to understand. His attention to detail was evident as he carefully inspected the old plumbing ensuring that no potential issue was overlooked. Unfortunately, removing the old sink and reinforcing the wall for the new sink was more involved than expected and Juan was unable to complete the job during this visit. However, he was transparent about the challenges and assured me that the job could be completed once the walls were properly prepared. Juan also provided valuable advice on how to minimize any inconvenience while waiting for the follow-up service. What stood out the most was Juan's commitment to customer satisfaction. Despite the setback, he remained professional and positive, making sure I felt informed and reassured throughout the process. I highly appreciate Juan's efforts and professionalism. While the service could not be completed this time, his dedication to resolving the issue and ensuring a positive customer experience was commendable. I look forward to the follow-up visit and have full confidence in Juan's ability to successfully complete the repair. Thank you, Juan, and Power Pro for your exceptional service and...