Staples — Attraction in Chambersburg

I am in this store all the time because of their copy machines and I refuse to get a printer because of waste with 4 kids. That printer center is busy, and I can’t imagine having to deal with all of the Amazon stuff on top of the copy center -the staff there have their hands more than full with multi tasking between jobs and people who don’t do “self serve” and Mail Drop centers. The staff who have been there a long time deserve a lot of credit; it’s not easy dealing with the public and I’ve seen them take some real abuse that is just now general public behavior. My jobs are always done right when I order and they are on time. Lisa is the most competent manager a place like that could ask for, she’s like the bionic woman of the print world! The staff are friendly and always ask if I need help if they aren’t swamped. I would say the only thing to improve would be more staff to help the very capable staff who are there currently. I have nothing but praise for the print desk. I don’t like that staples automatically changed the copiers to color, without manually changing my printing I often get charged a fortune because I forget to hit black and white- kind of a sneaky way for the corporate world to bump up their profit margins- but no problems with the staff-great job guys!

Revised 11/9 no stars

I am really, really tired of Amazon impacting the whole world- I have absolutely no problem with the associates, I never do- however, if staples continues to pull associates away from services they are known for- like printing- and printing customers get bumped in line for stupid Amazon returns you have a problem- unless it’s more lucrative for you to be a return center for Amazon in which case close down services in your store and call yourselves an Amazon company so your local print customers can find services elsewhere recognizing they won’t be getting them at staples- you reap what you sow- jump on the Amazon bandwagon some more and watch the world go to...

I travel the country for work. Relying on staples printing and I’m often blown away by how great they are. Today- at this location- not so much. Not only was I the only one in the print area but I was told they couldn’t get my labels done fast. They said if I wanted to pay the fee (one I’m NEVER charged at other staples) I could wait and hope it would be done in an hour. Laura - who’s the manger of the print area told me it was store policy to charge it and time frame was all told because of the store manager David. It’s not often that you hear excuses and see laziness - used in a way to charge you more. I can’t recommend anyone using this location for ANY printing needs. I’ve been in stores that were slammed - people waiting in printing - and not been charged and had the stores hustle harder. Not here. There’s no rush and it’s all about money and fees. I would recommend going to Harrisburg to get anything you need printed. When I was there - they were slammed and still hustling to get my stuff printed. Wasn’t charged and it was faster. Can you tell in let down? I am in staples all across the country and this location is a big NO from me. Beautiful store but no one wants to work and they want to “fee” you as much as they can. Unacceptable. Also- the bathroom was out of toilet paper - clearly NOT their job and no few could be made off it so probably not a priority for them. Update - Laura worked fast and just wanted to share a fee. One I’m charged zero percent of the time but here. Still...

I rarely go to Staples, but have been twice in the last week and was very impressed. I needed to drop of a package to ship via UPS and the associate was friendly and helpful. While I was there, I decided to look around since it had been a while since I was in here. I forgot how many cool things you can find here. I browsed the clearance section and found a couple of items that we ended up wanting more of, so I went back the next day for more.

On my first trip, the young lady at check-out was very friendly and helpful. She got me set up with the app so I could link my online account and rewards. She even showed me around the app to get familiar with it. She took her time and was patient when my phone wouldn't cooperate for a moment. To me, she went above and beyond and I truly appreciate that. On my second trip, the cashier was also friendly and attentive and provided a positive experience. Even engaged in some small talk. This place seems laid back and staff must be treated well because they seem to be satisfied.

The store was well stocked, everything in its place, nothing messy, and prices displayed clearly. Someone clearly takes pride in keeping this store neat. You may pay more here for some items you could get elsewhere, but the whole experience makes it worth it. Plus you have the convenience of dropping off packages for UPS here (and there's a FedEx bin right inside the door...