Panera Bread — Restaurant in Chambersburg

I didn't know if anyone has had a similar experience recently at the Panera on Norland avenue in Chambersburg. But I feel compelled to write an honest description of what happened to me last evening in this Panera After sitting on this for 24 hours. I walked in with a big smile and waited at the counter while three workers in the cooking station looked at me and continued to talk and did not respond nor greet me for at least 5 minutes. Once a gentleman came to the counter, a young man in his twenties, I smiled at him and said I'd like to order some pastries, pay for them, and then make a separate order on the kiosk. he stared at me with a blank face and did not respond. I still had a big smile on my face and told him what I would like to order. I was ordering scones and asked him if he had jam and clotted cream. He looked at me as if I had three eyes in the middle of my head did not smile did not say no I'm sorry I don't know what they are, basically said, "what", with no smile no engagement just a blank what. At this point I became mildly humiliated, but continued with my order. I went to the kiosk and made a second order and was waiting for that to be placed. There was one woman in the facility who was young and nice. Everyone else was a blank stare a blank affectation and unfriendly to the Nth degree. They acted as if I were doing them a favor by ordering the $50 worth of food that I bought. Once I received my food I felt very embarrassed to have even walked in there. I won't be returning ever. That will be the very last dollar I spend in this Panera. Whoever is managing that store is doing a terrible job hiring undesirables. If people do not like their job I totally understand that but that is not a reason to treat customers disrespectfully and discurteously. When I was younger going through school I worked in both Roy Rogers and McDonald's. I never treated anyone at the counter disrespectfully. I always smiled at them because I thought that it was because of them that I was able to work. Very very poor workplace customer service. Like I said I won't ever return there. I can buy...

This week, I visited the Panera Bread. As a regular customer, I have always appreciated the quality of your products and the exceptional service provided by your staff. However, during this particular visit, my impression of the brand was significantly tarnished due to an unpleasant encounter with Monica Carbin, a member of your team.

From the moment I approached the counter to place my order, I noticed a lack of professionalism and attentiveness in Ms. Carbin's demeanor. She appeared disinterested, barely acknowledged my presence, and seemed more focused on unrelated matters. Despite my attempts to engage her and place my order, she displayed a dismissive attitude and made me feel like an inconvenience rather than a valued customer.

Furthermore, I observed her interactions with other patrons during my time at the restaurant. It was evident that her behavior was consistent and affected the overall atmosphere of the establishment. Several customers appeared frustrated and dissatisfied with the service they received from Ms. Carbin.

As a loyal customer of Panera Bread, I believe that it is essential to maintain a high standard of service and professionalism across all your locations. Ms. Carbin's conduct not only reflects poorly on her but also on the entire Panera Bread brand. This experience has left me questioning whether I should continue to patronize your establishment if such issues persist without resolution.

I kindly request that you take this complaint seriously and address the matter promptly. It is my hope that Panera Bread will use this feedback as an opportunity to improve customer service and ensure that similar incidents do not recur...

Ah, Panera Bread Chambersburg. On their website, you can apparently order and pay for begals and other items up to a week ahead of time and then pick your order up at a specific day or time as noted on your order. My lovely wife did just this for me. However, when she went to pick my begals up, she went to where you pick your order up, and it was not there, after like I mentioned earlier, she had already paid for it. When she asked about where our order of begals were, they told her that it was not completely filled, that it was missing 2 begals and that they could substitute them with something else, i.e., another type of pastry. Well, not to sound like a spoiled brat, but I didn't order any other pastries I ordered begals because I wanted begals. So when she told them this, they said that their policy is that they don't fill orders first when they get their delivery they just make sales and then fill the orders after or with what is left. My question is, if this is your policy, why would you let people make orders ahead of time if you're not going to fill them or be able to fill them because these said orders come second to regular sales. This is a bad policy, I hope all of your restaurant locations do not do business this way. Thanks for nothing, Panera...