Apple Cherry Hill — Attraction in Cherry Hill Township

If you want a better rating... earn it and make this all right! I tried purchasing two new iPhones and a new MacBook Pro online but for some reason the address upon check out was not matching my wallet and Apple ID. After too much time on the phone with Apple I decided to go to the store. First I called to make sure they had the phones and computer I wanted... they did. The gal on the phone stated I could purchase over the phone and just pick up. That didn’t work! Same problem... I was told to come in and make the purchases in person. I specifically asked if I needed an appointment as I did not want to wait around. I was told no. Upon arrival... you got it, I needed an appointment and had to wait over an hour. Came back at my appointment time and was never told I had to check in, so waited more. Went in and told the woman I was working with what I wanted and applied for Apple Card, which was approved immediately for well more than I need for the items I was purchasing. Then things fell apart... was told I couldn’t get zero financing and 3% back on the phone I wasn’t activating no problem... paid for that and the 3 cases cash. Then they told me I couldn’t purchase a Verizon phone for myself and they took that phone back and brought me a sim free phone. Then there was a problem with Verizon preventing me from getting zero percent on that phone and then the same on the computer as the Apple Card would not allow purchases even though it allowed the taxes and fees on the Verizon phone which was returned. After reviewing the charges for my new phone with Apple care I noticed it was more expensive then the online pricing and asked why but no sufficient reason could be givenand wasn’t looked into at all. Just, if you want the phone that the price. At this point I just decided to pay with my Amex as the Apple Card I was just approved for wasn’t working. That even got locked and I had to call twice to get it unlocked. Finally left the store nearly an hour after close. Got home and started opening my new purchases and quickly realized why the difference in price... they gave me the wrong phone! When they took back the Verizon phone and brought back the sim free phone out it in the bag, they got a Max instead of a 5.8” screen. And honestly... I would’ve said I’m not going back... I’ll just pay more and use this but I had purchased a battery case and another case for the 5.8” screen. Now I have to go back and do it again tomorrow... what an unbelievably horrible experience. Worse than the last experience just over two years ago when I last upgraded my iPhone, when my phone shut off a week after purchase and wouldn’t turn back on... lost a week worth of vacation pictures and learn the lesson about backing up. I sincerely hope they get me in at open tomorrow and make...

My 17" MacBook Pro blew up this past Friday afternoon. (Pixel issue- green screen, very scary!)I was on the phone for 2 hours trying to troubleshoot with Apple. The Customer Service Technician made me an appt. in Cherry Hill because my local store (Willow Grove) was booked (By the way Apple, not easy to book these apps. anymore!?!). Although I complained about the drive over the bridge on a Friday evening, it could not have been a more pleasant experience. I was quickly seen at my appt. time by the Genius Bar Technician (Doug) who determined the issue and gave me my options. I decided to send the laptop out to get fixed for a flat fee, but needed a computer asap so I decided @ 5 years old, my laptop probably ran its' course. I purchased the 15" Macbook Pro (high end model) and couldn't be happier with the speed of the processor- what a difference! I am awaiting my repair and will hand it down to my son. Here's what I want you all to hear: From the minute I entered the store, a very friendly Amean welcomed me and made sure I was seen within a timely manner by the Genius Bar. While I was waiting, Zach B. helped me back up my computer, what a great guy! Then Michael checked in while the backup presented a couple issues and got Chris to help me out. This all went so smoothly. I interacted with several employees that were helpful, happy and personable. You do not find this at many Apple Stores these days as the "honeymoon" period is over!!! When I returned on Sunday to pick up my new laptop- with all my data transferred, Michael, one of the Managers, remembered me from Friday, and I was assisted by Marcus and Chris to get things right. When Microsoft Office did not transfer properly, Zach Hill, the Store Manager, went above and beyond to make sure I could retrieve my files for my business. They were very accommodating and I left a very happy customer with a very positive experience. I must say the Cherry Hill store employees are 110% friendlier and happier than the ones I have encountered in the Willow Grove store...WHY?? Please recognize the Cherry Hill employees for their enthusiasm and willingness to help customers! Great job!...

Went in to repair broken glass back after scheduling an appointment. Went in they said the repair will take overnight as they had a lot of repairs and new iPhone release was the next day. Said to come back in a few days but they will save the part for me for up to 5 days. Understandable no issues with coming back.

Didn’t make it back until lil after my reservation expired but right away said no issues part was still reserved for me. Unfortunately it would be about 3 hours to repair as it was a bit later in the day and they already built up a queue. When I came back the glass was perfectly fixed but upon further inspection I noticed a scratch on my screen that I didn’t notice before. This is where apple showed its great customer service.

I brought it up immediately with a sales rep before even leaving the store. They looked and told be wait a little while she went to go talk to her coworkers to figure this out. A manager came back to me a few minutes later to see the scratch himself said wait a few more minutes. Then Bailey (the person I originally dropped my phone off to for the repair) came and said they’ll fix the screen at no cost it will take another 30 minutes. Through this whole process there was no argument of what condition the phone came in, no debate on if I scratched the phone or the technician did. They immediately believed me when I said the scratch was not there when I dropped it off.

Yes the situation was frustrating and the time was inconvenient but how the team treated me and solved the problem without question stands out and rare to find when dealing with big companies. I now have a practically new phone. I will be coming back to this location in the future if I am unfortunate enough to need another repair. Shout out to Bailey and the rest...