Alba Salon and Spa — Attraction in Cincinnati

Edited in response to owner's reply: I was never asked what bridesmaid would be putting something in my hair. The flowers were a minor issue that was resolved within an hour and of no concern to the stylists, and it was literally just chick fil a without plates that was just a side comment made, so I'm not quite sure why you're trying to detract from your own faults and blame us for the chaos when the only resulting chaos in the day was a result of your salon's actions? At no point were the stylists left alone for 90 minutes, and no one was made aware they were leaving. There was absolutely no sympathy or kindness shown from the salon from the faults made, and my mother received a call from you asking her to retract the COMPLETELY TRUE reviews left. So sorry to ruin your day after you screwed up my wedding hair - extremely self-centered. Had the situation been turned around by apologizing immediately and someone coming back to fix my hair, I would have been pleased with the outcome, but all I've received from your salon is detraction and defensiveness. The text I received wasn't even from Chelsie on the day of - it was a completely random number sent AFTER you all had left. My mother has discussed in length with you our issues, and you still choose to find fault in us for your error, despite having 12 witnesses. Additionally, your rude, petty email response to my coordinator telling her she was bad at her job, and that my wedding was the most chaotic and unorganized (maybe not the best thing to say to a customer — the wedding was actually great, by the way) was very telling of how you treat others and reflected poorly on the business as a whole. Strongly encourage others to not patronize this business.

BRIDES BEWARE!! I booked Alba for my wedding day hair for my 7 bridesmaids, mother and I, and it was the worst experience ever. After getting the structure of my hair finished and the initial curls done, it was pretty explicitly agreed that I would be coming back for help getting my veil in, touch-ups, and help showing someone how to put my hair clip in.

After I left the room to go get my makeup done in another room, and then to go get pictures so that my photographer could keep us on schedule, I headed back to get touch-ups on makeup and hair, only to see I had a TEXT from the salon stating that the hair stylists had left because they said they had received approval from my mom (which NEVER happened), and my bridesmaids said they liked their hair. Regardless of the fact that my mom never said that, WHY WOULD YOU LEAVE WITHOUT ASKING THE BRIDE?! To summarize their text, I was basically told that they had left for those reasons, and they would not be returning for any touch ups because other appointments were happening, and no other stylists were available to make the 15 minute drive to correct their error. To make this even better, both my and my mom’s curls had fallen out at this point (only about 1.5 hours later for me).

The bridal assistant to my wedding coordinator had to call the salon, and was left on hold, then told she would get a call back. In the end, she was put on a surprise 3 way call discussing the varying points of view from the stylists and, you know, all 11 witnesses (including my makeup artist). I am/was by no means a bridezilla... but why would you ever leave without approval from the bride?! Also, texting to let me know you left on the busiest day of my life instead of calling is completely unacceptable - pick up the phone and call!

In the end, I had to fix and touch up my own hair, and then have my cosmetologist cousin come early to my ceremony to fix the frizzy mess that had resulted from my hair not being fully finished. We received a little under $300 for our refund (after paying $800+ for the entire bridal party). I am happy we received a refund, but that in NO way will ever make from the incredible stress that was put upon me on what is supposed to be the happiest day of my life when the details were discussed days prior. I will never patronize this...

SEE PICS!!!!!

Colorist (Tam)did not apply highlights to root of the hair after 6 hours in chair during a pandemic!!! COLOR WAS APPLIED APPROXIMATELY 1" AWAY FROM THE ROOT IN VARIOUS PATCHES AT THE CROWN , HAIRLINE AROUND FACE, SIDES AND BACK OF HEAD). My highlights looked like something that would be expected from Great Clips or a student in hair school NOT SOMETHING THAT YOU WOULD EXPECT FROM AN UPSTANDING HYDE PARK SALON.

Client for over 5 years ...COLORIST (KATIE) WAS OUT OF TOWN AND INSTEAD TRIED ALBA's RECOMENDED COLORIST (Tam) for a full foil. I had never experienced a problem with Katie as my stylist in the past so I paid for service (with an assurance that they would make it right) and I was asked to return.

I arrived at the corrective appointment (1st available 10 days later) to learn they did not book enough time to fully correct (would only do part and hairline around the face; and could not correct the dark patches throughout my scalp that were not colored to the root) I was told I would need to make an appointment for a third trip of corrective color. I expressed my frustration and disappointment to the manager (Sarah) who was to perform the corrective color as I was disappointed with their lack of courtesy for my time and their disregard of their responsibility to correct their error. I spent another 2 hours while she partially corrected my part and hairline on sides of face. I was then called the next day and told I abused the staff and made clients uncomfortable; that they would not correct color...refund money.

DO NOT WASTE YOUR TIME OR MONEY HERE!! THERE IS NO COMMITMENT OF MAINTAINING A HIGH LEVEL OF SERVICE AND NO LOYALTY TO LONG TERM...

After having a negative experience for over a month with a Groupon purchase. I decided to find a place with professionals who really care about their customers needs. My friend reccomended Alba Studio so I thought for sure my experience was going to be wonderful. Unfortunately, that was not the case. I made an appointment for cut and color with Jossette and the most convenient day for my appointment was on a Saturday. Later I found a 20% off for the first visit. However, when I looked at the coupon it said it could not be applied to Saturday appointment. I called back and talk to the receptionist. I told her my ordeal trying to book a hair appointment for the last month and what happened with Groupon. I ask her to consider honoring the 20% off and ask the manager or owner if I could use it? Julia came back on the phone and said "They could not accept my request because Saturdays they are just too busy" I was very dissapointed. What did she meant? I was going to be charged $110 for cut and color not including tax and tip so if they took my 20% coupon I will have saved $22 and Alba Studio would have got $88 plus tax and tip which still a lot money it is a whole day of work for me to make one hundred dollars. The bottom line is that is not how you treat your customers. One time savings would have meant a long time loyal customer. For this reasons I do not reccomend your salon to anyone. I hope the owners realized there are better...