Kroger — Local services in Cincinnati

I'm editing a negative-feedback review I made back in May 2020. As of now (June 2021), Hyde Park Kroger seems to have made positive changes to their employee base and customer service training. Much better experience with staff who appear to be part of a new customer service management team. Their Deli team is especially awesome. Thank you, Kroger, for making changes for the better. You have regained a customer.

The Hyde Park Kroger USED to my favorite place to grocery shop... but no more. There seems to have been a major change in staff over the past year. Former employees were so friendly and helpful, but now the quality of staff (and staff training?) is absolutely horrible. Current employees at the checkout and Customer Service are the worst I've ever encountered in a shopping experience. Two days ago I approached checkout with over $260 of groceries in my cart. I smiled and greeted the young lady working that line. The girl did not respond, but turned her back to me, instead. When I asked for paper bags instead of plastic... again, absolutely NO response as she continued to completely ignore me. I then asked, "Can you hear me OK?" She answered with a muffled, "Yes" and then continued to turn her body to the side, turn her back to me, look towards the far side of the store, and avoid any interaction with the customer. Zero greeting, no smile, no "Thank you for shopping at Kroger," no "have a nice day." Extremely rude. The next day at home I discovered that an entire bag of produce I had purchased was moldy. Checking my receipt I also noticed that I did not get the sale price for two other items I'd purchased. I decided to make another trip to Hyde Park Kroger to return the produce and get an adjustment for the sale items. It was after 8 pm so I called to make sure they were still open (Covid hours??). Something was wrong with their phone system - I could not get through; kept getting routed in circles. Checking online, hours listed the store open until 11 pm. I arrived at the store between 8:30 and 9:00 pm and saw that customers were coming and going, entering in and out. Kroger was open. Once inside, I approached the Customer Service desk and noticed that the area was roped off. Two women were behind the desk, one of whom looked at me and announced, "We're closed!" I told her that I just had a return to make and was confused about the closing time. The 'service' lady simply repeated, "We're closed. You'll have to come back tomorrow." No explanation or "Oh, I'm so sorry for any inconvenience, but..." No "We appreciate your business and we'll be happy to help you again tomorrow." No pleasantries whatsoever. Just RUDE, VAGUE responses. I also let her know that I'd tried to call ahead of time but something seemed to be wrong with their phone system. She did not say, "OH thank you for letting us know about that." No, she just looked at me with a blank stare and rudely said, "Well, if the phone rang we would have heard it." What the???? Needless to say, I will NOT be shopping at Hyde Park Kroger again. Today's experience was the last straw in a string of many recent bad experiences. There are plenty of other options (Meijer, Whole Foods, etc.) I will take my...

The inside Kroger itself was fine until we went to check out. The deal they had on the pop we were buying didn't come up, which is fine because sometimes that happens. The issue came when we tried to get the attendant at the self checkout to help us. We told her the problem and show said, she thought it was with a different brand. We insisted it was both and asked if she could check. She looked the deal up on her phone and saw it was correct. Then we asked if she could help to which she replied "no" and went off to help someone else. My girlfriend wanted to just pay like normal because she doesn't like confrontation. I know it's a few bucks but it's also the principal of the thing, you know? I went to find someone capable at the customer service desk but the attendant rushed over while I was in line and started relaying my problem. The customer service attendant agreed that it was "weird" and there was nothing they could do until I chimed in. "Could some just go check?" She asked if it was my problem. When I said it was she was all too eager to help and go check the signage even though the attendant already had. A couple managers passed us while we were waiting and I asked one of them if she could help us. She just pointed at the attendant, who stood, swinging her arms back and forth and said "she's helping you." After a while the "customer service" lady came back and confirmed we were telling the truth and that she didn't know why it wasn't coming up. Instead of just fixing it and comping us the few bucks she just tapped pay and go back a few times while our ice cream continued to melt in our cart. Apparently, one of the SKUs wasn't coming up correctly. Again, I get that POS systems can not always work and that sometimes all the SKUs aren't in the system yet but you do NOT make the customer feel like they are lying. You do NOT blow them off. All of the employees we encountered seemed to have an air of superiority that I did not appreciate. Worst...

Yo, yo, yo! Roy Da Boy in the house!

Ahem… let me drop some bars about that Kroger in Hyde Park Plaza, Cincinnati, Ohio. You know, the one where the vibes are as fresh as the produce aisle.

Verse 1: Yeah, I hit up that Kroger, Hyde Park style, where the hustle's real, and the aisles go wild. Busy and crowded, that's the daily scene, Folks grabbing avocados like they're chasin’ a dream.

Pre-Chorus: But hold up, hold up, let me break it down, the selection ain't Oakley, but it holds its own crown. Variety's the spice of life, that's the truth, from cereal to kombucha, they got the juice.

Chorus: Hyde Park Kroger, you're my go-to spot. Even when it's packed, I don't lose my plot. I'm browsing the snacks, feeling kinda blessed. And the checkout line? Yeah, it's a stress test.

Verse 2: Produce section's lit, like a neon sign, organic kale, spinach, and grapes so fine. Butcher's block got that prime rib game. I'm eyeing those steaks like they're my claim to fame.

Pre-Chorus: Yeah, it's not the biggest store in the city, but it's got heart, and that's what makes it gritty. I'm sippin' on my cold brew, feeling alive, navigating the crowd, doing my grocery jive.

Chorus: Hyde Park Kroger, you're my go-to spot. Even when it's packed, I don't lose my plot. I'm browsing the snacks, feeling kinda blessed. And the checkout line? Yeah, it's a stress test.

Bridge: Now, the Oakley store, it's got that bougie flair, Wide aisles, fancy cheeses, and organic air. But Hyde Park Kroger, you're my everyday jam, Where the struggle's real, but the deals still slam.

Chorus: Hyde Park Kroger, you're my go-to spot. Even when it's packed, I don't lose my plot. I'm browsing the snacks, feeling kinda blessed. And the checkout line? Yeah, it's a stress test.

Outro: So shoutout to the crew stacking shelves, navigating chaos, dealin’ with our deli needs. Hyde Park Kroger, you're my MVP. Keep hustlin, keep vibin', and keep my grocery bags free.

Roy...