Ambiance Nail Spa — Attraction in Cincinnati

As a regular of this specific salon for at least 5 years and of ambience well beyond that, it hurts that I feel the need to write this review. On January 29th, I went to get a simple SNS change due to my consistent nail tech being on vacation. This review should not reflect the customer service of the nail tech that actually did my nails, while mistakes were made. They have always been phenomenal and is the only nail tech that does my pedicures and always has me leaving so happy and confident with my toes.

The evening of 1/29 I noticed that I had been feeling a bad burning sensation around multiple fingers. I know sometimes accidents happen and fingers get knicked so I waited for the pain to stop. The following day the sensation became worse. I called the salon because my actual fingers were in so much pain and the manager very reluctantly offered me an $11 discount on my $60 service that I was completely unhappy with. Within the whole conversation there was little to no compassion or genuine apology within it. Instead of writing a review, I again, waited for the pain to subside. I sent the GM another text asking her to rethink her decision because as a loyal customer I felt completely disregarded like my pain and unhappiness with my service that I pay for and tip $15-$20 for EVERY single appointment was not up to my standards or maybe anyone's standards. I then, again, allowed her to not respond to me and wait out my pain.

My middle finger, the worst, became very swollen. On February 5th at 3:23pm I called the salon asking for the manager to give me a call because my finger was so swollen and in pain. I waited until today, 2/9, to write this review because no texts were responded to and I never received a call.

I have never ever in the decade I have been getting services with this company had a negative experience at all and would never ever expect to be handled like this from Ambiance. I am extremely hurt and actually embarrassed to the point that I never want to show my face inside of this salon again. I love ambience and have brought in so many family members and friends to this company and it’s extremely unfortunate that I had to have this experience so long into this relationship.

I am not sure what I expect but some acknowledgement of what I went through and genuine concern that a loyal client does not feel appreciated.

UPDATE: February 25th and no one has reached out by any means. Many other reviews have been responded to while mine has been ignored. I wonder...

I visited your salon yesterday and received a gel polish change with white paint from Denise. Unfortunately, I noticed shortly after that my right big toe had a large dent in the polish, indicating it had not fully dried. I have worn gel polish for many years. Once they put the UV light over the gel it’s supposed to dry instantly. This possibly means Denise did not let the UV stay on until the timer went off.

I returned today to have the issue corrected. When I explained the situation to the receptionist, she informed me that only Denise could fix my nail since she was the one who originally worked on it. At that time, Denise was in the middle of a full set, which I understand can take up to an hour. I explained that I was pressed for time and asked if another technician could assist me, as I noticed several were available.

When I requested to speak directly with Kim (the boss) . I did not feel welcomed or treated with professionalism. Kim did not approach me . She made me walk up to her, and when I did walk up to Kim she stepped back as if I was going to do something to her. I am African American and it’s frustrating when you are just a professional as other people you get treated disrespectfully or in Kim’s case they are afraid of you. I have respect for myself and others. Kim (the boss) appeared visibly unapproachable, did not make eye contact, and did not offer an apology for the inconvenience. Her body language made me feel uncomfortable and singled out, which I found disappointing as a paying customer who was simply asking for an error to be corrected.

Eventually, Steven kindly stepped in and resolved the issue, for which I am very appreciative. Steven even stated “The gel did not dry all the way thats why it left a dent “ However, the overall experience left me feeling undervalued as a customer and disheartened by the way I was treated.

I want to emphasize that I expect to be treated with respect and fairness, regardless of the circumstances. I should not feel dismissed or uncomfortable when seeking resolution to a service issue. All customers deserve to be treated equally and fairly, especially when they approach a situation with respect. I should not have to feel uncomfortable when addressing an error that occurred on your end. It is not acceptable to take a customer’s payment, yet shift the responsibility back onto them when a mistake is made. Customers should feel valued and supported, not blamed for issues outside of...

UPDATE: Respone to Ambiance response.

Very nice PR spin. I assure you, I was not confused. And neither are you. I was accused of missing appointments I did not make, refused further service due to appointments I did not miss, and treated extremely poorly by Glady due to it. New management is absolutely terrible and without a doubt, cherry picking the customers he wants. This had nothing to do with her customer load. I will stay put with Black Owned. Nice try.

Original Review: This place was highly recommended per a friend. So I went at the time of the old management. The previous management was amazing, he paired my with Glady who at first was very kind. I went in today and Glady who is always so kind was rude and would not speak nor look at me. I chalked it up to perhaps a bad day. (Not that this makes her behavior okay). When I went to book I was told I was no longer allowed to book with her due to numerous no call no shows and lates. I asked Glady how many times I was late, she said twice. (I’ve been going to Glady every two weeks for almost a year now.) Twice in that amount of time merits dismissal?? When I asked when I no showed she said Saturday (I didn’t make an appointment for Saturday. My days off are Monday and Thursday’s. They did the same thing to my daughter realizing they made a mistake and corrected it. I however did not and don’t need this. As I’ve never NCNS any company ever and my two lates were call in well in advance and approved to still come and were less than the permitted time to be late. Apparently when the new manager gets upset he just dismisses regular customers who pay well over 180 bi weekly on a pedi and mani and tip very well. While I understand business needs of the customer, the part that really got me was sitting across from this person who literally treated me like trash because she was mad about an appointment I didn’t make nor miss?? I will be going back to black owned businesses. Ambiance can miss me, the level of disrespect I feel right now couldn’t be corrected if they tried. New management is literally the worst little man I’ve ever met at any Ambiance and Glady, the 20+ people I’ve sent her will no longer be going back. We...