I'm surprised there aren't more negative reviews. When looking around, I figured a hotel that cost so much couldn't possibly that bad. Unfortunately, I was horribly mistaken. There were many issues during my stay, and frankly I'm not sure where to begin. This was perhaps the worst hotel stay I have ever experienced. First, I should confirm what others have mentioned about this hotel being dated. It is. Ripped carpeting, peeling wallpaper, chipped and dented furniture. After spending a day at the track I was annoyed that I had to wait about 15 minutes to just check in. Hilton apparently advertises a mobile checkin app on your phone, but it wouldn't work so I had to resort to the old-fashioned way at the front desk. I should mention, the layout of this hotel is very strange. The parking lot/front circle is actually about 100 yards away from the lobby, so when you arrive you have to walk down this long winding hallway to actually get to the lobby. Normally this would be a small detail, but the fact that there were no luggage carts in sight made it a challenge to drag luggage half a mile to the lobby. I was staying on the top floor, which had an overwhelming scent of chlorine in the hallway. I was surprised to see that my "suite" was actually just one room. The pictures online made no indication of this. It was just one abnormally large room that seemed very empty with really no furniture. The TV was small, and positioned in such an awkward location in the room that it wasn't at an angle suitable to watch from either the couch or the bed. Also, the remote was out of batteries. The bathroom was extremely small, and the door barely closed without hitting the toilet. Later, I went downstairs to the bar where I sat at a high top table for about 10 minutes before being greeted. The waitress, who's name tag indicated she apparently was a general manager, was unable to list off what beers were on tap. We ordered beers, which were warm, and asked for dinner menus which she brought us. After sitting there for 20-30 minutes we realized she never came back to take our order. When we went up to the bar to close out our tab she told us that if we wanted food we should have come earlier. Then, she made a comment under her breath when I didn't tip her (because she really didn't even serve us at all). The night didn't get much better from there. After spending some time in downtown Saratoga I returned to the room late at night and the people staying next door were screaming at each other. I called down to the front desk but nobody picked up. I could go on for a while, but you get the idea. Best to save your money and stay a bit further away in Clifton Park or Malta. I will never stay at this hotel again, let alone another Hilton. I reached out to Hilton customer service and the manager replied simply with an email along the lines of "I'm not sure what you're talking about, certainly that didn't happen at our hotel"