SEPHORA — Attraction in City of Yonkers

Been here a couple times and each time was decent. Today, I visited Sephora in a hurry for specific products and at the register, Felicia (hope I spelled it right) was great! She helped me locate a brand & was super friendly. She also advised to apply for the Sephora Visa card since I was pre-approved. Also, she gave me information about redeeming my points for gift cards. So informative and helpful! I definitely did not feel like she was rushing to get me out. Thank you girl!

Edit; I had to change my review due to another visit. I visited this location again recently and I was not as happy as when Felicia helped me out. I’m not sure who the woman’s name was at the register this time but I did not feel the same vibe as Felicia. The woman at the register was probably in her 20’s or so. She asked for my email for my beauty insider account because for some reason there is not great service in store to pull up my account. (I did not have my BI account in my Apple wallet) anyway, I gave her my email address twice because it seemed like she was having an issue finding it. After, I told her if she’s sure she found my account, she said yes. Long story short; it was the wrong account and all the money I spent went to someone else’s account. Even more weird because I used my Sephora credit card, so obviously I thought she would know that my beauty account should match my name. Going forward, I purchased a fragrance I always wanted but when realizing it was the wrong scent I wanted to change it immediately. I visited another store and was denied the exchange because they could not find it in my history. (Due to the cashier at Yonkers inputting the wrong email). I was told to go back to this store. I even called customer service. Anyway, small errors can make it hard for customers! So please make sure you have all information correct and at least act like you care. I gave up on exchanging it because I’m not sure when I’ll be able to come back nor do I want to deal with this.

If I ever go back, I hope to...

I have always shopped at this Sephora since they originally opened and always having a good experience up until yesterday when I went to exchange something for a different shade and my sister kindly asked a staff member who was stocking to assist us. She was nice and went to assist us when another employee two feet away which happens to be a manager Nicki tells her through the little mic not to help us and to continue stocking. We can clearly see her as they are both near by so we turn and ask okay can you assist us she then replies no I can’t you’re gonna have to wait about 15 minutes if you need help. So confused being that she was just standing there doing absolutely nothing I asked is there a reason you can’t help she replies because there’s a line and I’m the manager. So really confused I replied well there is once cashier I don’t understand how you standing and watching is helping her or the line move any quicker she then realizes replies I’m the manager I know what I’m doing do you work here don’t tell me how to do my job. Me being a person who’s worked in customer service many years is well aware that her that is disgusting behavior from a supposed manager. Whoever assigned that position made a mistake. 1. You as a manager should help your staff if there is a overwhelming line or have someone assist. 2. For her to tell the girl to not help me and keep stocking through a mic was unprofessional instead of explaining why she didn’t want her to assist us and to flat out say no I can’t help you with no explanation is unprofessional. 3. The customer is always right you don’t go back and forth with a customer with attitude telling them do you work here don’t tell me how to do my job and just flat out be nasty is extremely unprofessional. 3. Obviously she is lazy watching her staff work and be overwhelmed and making customers wait while she is literally just stands there is insane. I don’t ever like messing with anyone’s income/job but the behavior from that manager Nicki was extremely...

For some time now I have avoided visiting any Sephora locations in person for my purchases due to the poor customer service I have received in the past and today was just a reminder of that. I am not sure what the company’s process is for hiring its associates but they never fail to be very rude. This morning I arrived at the 163 Market St location in Ridgehill, at around 10:45AM not aware that they pushed back their opening time to 11AM for New Year’s Eve. When I attempted to open the door to the store and realized it was locked at least 3 of the associates inside saw me and instead of one of them walking up and simply explaining that the store didn’t open for another 15 minutes they were yelling from where they were standing inside, that they were closed. At least another 5 women ended up standing outside, like myself, waiting for the store to open and a couple of women came up and left when realizing the store was still closed. After standing out there for 15 minutes an associate, Alyssa (name she gave me), opened the doors with a grimace on her face as she let us all in. She did not greet any of us and once the last woman entered I went to show her my email for product pick up and with an attitude she said give me a minute, wait by the pick-up stand. She proceeded to go behind the register, made small talk with another employee, and took her time walking back to me to scan my email barcode. Without another word she walked away and after a couple of minutes she returned with my order and her attitude, handed it to me, and proceeded to walk away, at which point I kindly asked her name as she was still in earshot. She gave me her name, I thanked her and left. Given that it’s the holidays and frankly that they are in a customer service position, it would be expected that the associates working the floor would have better attitudes than they do but I suppose expecting the bare minimum is too much. I will not be returning to this...