The Cheesecake Factory — Restaurant in City of Yonkers

To the owners of the Cheesecake Factory at Yonkers, I am one of the millions of customers who have had the opportunity to eat at several of their establishments. In which we have always been treated very well, the food is delicious, the establishments are clean and the people have been very kind. Unfortunately, I cannot say the same about the establishment in Yonkers, the manager behaved very unprofessionally, My cousin had her birthday and I decided to take her to the Cheesecake Factory because it seems like the most amazing place to celebrate birthdays to me. We wanted to surprise her But at the end of the day we were the surprised ones, when I called to make a reservation. They asked me how many people? I said we were 10, they told me don't worry you don't need a reservation come and we will seat you. We arrived at 7:30 at night, the person who attended us told us that the wait time was from an hour to an hour and a half. We agreed to wait. As time passed we realized that the people who arrived after us in large groups seated first. When asking why the other people were sitting before us, they called the manager, my brother had a talk with the manager, but he did not resolve anything. He simply told us that we had to wait. The situation was becoming a bit awkward and a bit annoying. One of the guests noticed that there were two empty tables, we asked if we could sit there and with bad faces they told us that yes we asked if we could put the tables together since it was a birthday and we were with family and they told us no so we had to sit down separated, We finally managed to sit down but at separate tables at 10:30 at night. Well we didn't pay much attention to that we decided to continue celebrating the birthday we ordered the food and the food arrived very quickly, but at the same time a lot of the food was cold some of it was greasy one of my guest's food the chicken It was not completely cooked we decided to leave some food and not eat we ordered a piece of cake for my cousin, To my surprise they didn't even have the decency to give the piece of cake on the House after we waited 3 hours to sit down and made everything si complicated. The least we were expecting from the manager was for him to come to the table and give us an apology, for the lack of communication between the employees, for having made us wait 3 hours, because the food arrived cold, because a meal was not well cooked, I do not know!!! I work in the restaurant business and I was shocked with the way this manager does his job and test us as customers. The truth is that I love Cheesecake Factory ❤, not because we had this bad experience. we are going to stop going, but definitely not to this location. We will never return; we had the worst experience they treated us like we don't belong there. I looked bad in front of my guests and my cousin who was the birthday girl! And the truth is I don't think she will ever forget this birthday Since we couldn't even sit down together and have dinner as a family it was horrible...

This gonna b a long one I came in for the First time my 16 year old son invited me here for Mother’s Day because he knew I always wanted to come and dine here this was my Mother’s Day gift because we decided to take the path train all the way from Manhattan just for a little travel out of the neighborhood. So to me it was a big deal fine waiter Luis was excellent he did everything correct. I was very excited for the appetizer for the food then cane dessert my kids and I wanted to try cheese cake for the first time I mean we was excited but it was 10:17 pm he told us he can’t it was closing time I understood he told ask the front the to go I went to the front ask 2 young ladies that I understand they was closing I beg them BEG THEM please very polite I was never rude. I even ask I’ll beg the manager when I said that the shorter cashier went to the girl with glasses and said something in Spanish thinking I did not understand my first language I stood quiet then I see a waiter beg them for a cheese cake for a customer she gave it to him I waited 5 minutes more standing there I am standing there waiting for a yes or no they laughing so I said is it a yes or no she look at me and no walk away I said can I speak to a manager she said why is her decision again the younger cashier said something in Spanish said to younger cashier why she still here so that’s when I got upset and said in Spanish let me speak to ur manager they look at me shock the girl with glasses was so rude said oh u speak Spanish I said yes I understand very well what ya was speaking about and laughing. Then she got really nasty with me said she was not gonna sale me nothing to go away and that she and her other cashier could talk when ever they want yes u can but not of ur customers and laugh at them make them wait for a yes or no. If is a no that’s fine it was my fault waiting too long to order cheese cake but to treat a customer like is not good at all the rudeness had my baffle shock surprise to think I waited this day to come to your restaurant I feel discriminated by this 2 rude cashiers thinking I don’t speak Spanish to think I pick this day for my 16 years to pay from his pocket $302.54 and 50.00 tip to dine his mother for her day this was supposed to be special day. I am a General manager in a NYC Bryant restaurant I would fire any of worker’s for this DISGUSTING Behavior customer service is our priority well in my restaurant I see is not in yours the manager came in but I did not feel compassion I felt like I was bothering sorry if I am wrong. this is not a annoying person this is a mom that was excited for her day and her baby boy being a man and taking his mom for the first time and ur 2 closing cashier was nasty and rude. I would never ever come back or eat at cheese cake...

Hello Good Afternoon. Last night I was in the restaurant with my sister-in-law, my daughter and my mother. When we arrived at about 8:14 we went and checked in they gave us a time of 45-50 perfectly we accepted to wait. When it was 8:52 I go and go to the girl who registered me to ask her how long she could wait because she saw that many people who registered after me let them pass. The girl told me that I had to wait 25 more minutes, but a lady who was next to her kindly told me that a table in the bar had been vacated but one of the high tables, I went to ask my family but none of them wanted that table because my mother has knee surgery, my sister-in-law is pregnant and my daughter is still 11 years old but it was fine for me but they did not accept. In the end we decided to wait another 25 minutes. When it was 9:12 I asked the Manager again what was happening that we already had an hour waiting and that still nothing and that many people who had arrived last had gone first, because he tells me they have to wait because they reserved their table. But the worst of all is that the girl who was in the front began to laugh mockingly because the Manager told us that. It is very unprofessional of a Manager to not even apologize for the wait time. I went back to sit down and people kept arriving and they let us in immediately and we still nothing and the girl who registers looked at us and kept making fun of us. Well, I got really annoyed and asked her what was happening. It was already more than an hour and 15 minutes waiting and she just laughed. Well, I decided to call the police but my daughter was crying because she was hungry and my pregnant sister-in-law was also hungry and we decided to leave. I spoke with the husband of a friend who is a detective because they were discriminating against us and unfortunately we are going to take legal action. Employees of this magnitude should be trained better because we were in a country where racism should not be used, nor should there be a preference for color, race, sex or sexual orientation. I had never had a bad experience with that restaurant but last night was the worst night of my life. I work in a bakery and I am a student volunteer in a hospital and I fully know that the client and the patient are always right and we must always apologize to reassure the person. I really feel very bad and I also realized that the three groups of Dominicans that were waiting were the last to offer him a table. Unfortunately I will never in my life go back to your restaurant and I will take all the corresponding...