Hey Sugar — Attraction in College Station

Just want to highlight my recent experience at this store.

I visited this store in College Station earlier today with my son and bought some candy. While browsing through the store my son dropped one of the boxes with jelly candies from the bottom shelf on this foot because it was loosely placed and started crying. I put the box back onto the shelf and picked up my son to comfort him. One of the store employees showed up to check if everything was ok (both with my son and with the inventory) and after making sure that both us and the inventory were ok left.

We went to the register to check out, where I encountered the same employee. His behavior was strange to say the least. In fact it was quite offensive. He could not understand what I was saying to him thought the kid's cry and decided to teach me English by showing me the bag and the machine that prints checks and saying "... this is the bag, this is the check, which one do you want ...".

After we walked out of the store and went quite far the same employee ran out of the store with a piece of debris (either plastic or glass) and started shouting that we broke something and that I need to pay for it. He also made several inappropriate comments about my accent and my ethnicity, pointing out that he does not understand me because I am a foreigner!!! Almost everything he said was straight on offensive and racist!

When I asked for his supervisor, the supervisor of course was not available at the moment!

The box that fall on the foot of my kid looked completely intact and in one piece when I put it back. As well as the same employee did not notice anything on his first walk through.

This is the very first time I have visited the Hey Sugar Candy Store and perhaps this is going to...

If I could give this establishment a 0 for poor customer service, horrendous customer service, in fact, I would. We went in tonight (Sat. 10/21) around 7:45 to 8 PM. Keep in mind, I have never been to Hey Sugar before either so I didn’t know what to expect. I ask the girl at the counter how much 1 of the items were and she rudely says “I literally don’t know like I would have to weigh it to even know” and I say okay (she seemed very defensive about this simple question) and I ask if she thought the 1 tiny piece of candy would be more than $2 and she says no. So, I bring the item to the counter and she weighs it and proceeds to tell me it would be more than $3 for ONE chocolate rock. I tell her I’m not interested in it anymore because it seems ridiculous to pay that for one small piece of candy, and she literally says to me “What? You don’t have $3?” First of all, how dare you ask someone that? That is so far out of line. Her face and tone were FULL of judgement. And second of all, what if I or anyone else didn’t have $3 to spend on the 1 piece of candy? She said we had to buy it, and I really didn’t want to because of how rude she was, but my boyfriend is the kindest person on the planet and just offered to pay for it. But seriously, think about how you treat others and how your words affect people because you cannot make it very for in life if you continue to act this way and be disrespectful (and BLATANTLY RUDE for no...

Unfortunately, I need to leave a terrible review. This is not about the store and products but the staff. The owner needs to know who they're hiring. As a business owner myself, I feel it's important to hear. My husband & I had an amazing dinner at Porters just across walkway from Hey Sugar. This was just last week Wednesday evening May 10th at approximately 8:30 pm. We walked in and a young man was behind the counter with noise cancelling headphones on. No greeting whatsoever but ok then. That's not the issue. After we checked out the cool old-fashioned candies, we walked over to the ice cream counter to order. Once making eye contact with the young man, he blew his nose out into the open air and picked his nostrils RIGHT IN FRONT OF US! Issue #1. Before we could ask anything, the young man immediately spoke up and said he doesn't serve ice cream 1 hour before closing because if he does serve 1 person then 50 more people will show up and this isn't good for his mental health. ISSUE #2! Isn't it the point to want as much business as possible before closing hours? As an owner, they need to know this person has no interest in hygiene nor generating any business for the cute store. Obviously, we changed our mind anyway after the nose picking event but shocked still on the not serving due to mental health comment. If mental health truly is an issue for this young man, then retail and service should probably not be his job or...