Avis Car Rental — Attraction in Columbus

Wow, what a garbage experience. We reserved a 12 passenger van weeks in advance for an event and the day of the event they gave the van away to someone else. Absolutely ridiculous. Apparently they tried to call my husband that morning and when he didn't pick up, (which honestly, who answer calls from numbers they don't recognize?) they gave our reservation away even though we made it weeks earlier, added a payment method online, and even added every bit of insurance they had available. Will definitely not ever book with them again. What 12 year old are they leaving in charge to just change a reservation made in advance? They told him making a reservation doesn't guarantee a reservation. What does that even mean?!??! What's even the point of a reservation then if it isn't actually reserving anything?!?!

edit so they responded to this 1 star review with an offer to look into the situation. Then they emailed me a bunch of times with questions. Then they emailed me a form letter apology, thanking me to help them maintain "high standards" they claim to normally keep to. I responded that it seemed like normal operating procedure and probably how they trained the customer service desk folks. Now I keep getting automatically generated apology letters every time I send an email response. Just a few different variations on the same themes with different names signing off on each one. That's apparently the "high standards" to just let the algorithm of their shoddy AI program just send random form apologies over and over. The 1 star...

This car rental company sooo bad omg if I could give them 0 stars I would I got the car from Columbus Ohio I was going to Michigan for business I took it I got there and I had a flat tire I called the road service the cancel on me I called the second time I waited 35 minutes I hung up no body answered the car got a spare tire I put the spare on I went to the company there in Michigan they told me they can’t do anything I went to another company they said the same thing and they also said if I close it and re open it it will cost me 300 and I’ve already paid 2 hundred when I rented so I said no way I find a Mechanic there I asked if he could help me he said yes he fix the tire in like 5 minutes and he even removed the spare tire and he didn’t want any money but I gave him 50$ box just for that I got back to Ohio safe but I’ll never ever get a car from AVIS again and who ever read this do not go there they will do you dirty...

I rented a car thru Uber on Thursday.I was given a KIA Soul with Club so nobody steals it.i purchased insurance and roadside assistance.on Friday I was driving with My Wife to Michigan,I was 10 miles over the border when I heard a pop,and white smoke was coming out the back.i immediately pulled over.all the oil had leaked from the engine.i called roadside assistance around 2 pm,and was told it would be 45 minutes,2 hours later I got a call from a tow truck driver in Tennessee.I told him I was in Michigan.I call roadside assistance again,and they tried to send out the same guy again.after this happened 1 more time.I called roadside assistance 1 more time and said look you are not listening to me ,I am in Michigan and she hung up.I called Columbus office to try to get help and was told it's My problem.this is only...