Cabela's — Attraction in Columbus

There really should be a way to give a zero review. I ordered a fairly expensive shotgun on line from Cabela's. They told me it would be delivered to the store for pick up. Not terribly convenient, but I understand because it's a firearm I had to sign for it. So I got an email and voice mail that my order was ready to pick up. I went to the store and went straight to customer service. A very pleasant young man pointed me in the direction of the gun department and said "Don't take a number, just go to any of the cash registers and tell them you are here to pick up an on-line order. Okay, so far so good. I wen to the first cashier on the end behind a customer he was cashing out. That person left and he walked away to look at a computer screen for 10 to 15 minutes. Another customer saw me standing there and said you need to take a number. I said customer service told me not to since I was just picking something up. I said excuse me a couple of times and was ignored. After maybe 20 minutes "Loy" was on his name tag comes back to the cash register and stares at me. I said I am here to pick up an online purchase. He didn't speak he pointed to the gun counter behind me and motioned me away. So I said are you telling me to go over there? He said yep, you'll need to sign for the gun. So I went to the other counter and waited as they continued to call other numbers. After about 15 minutes "Loy" walks over looks up and calls the next number. I said excuse me, I'm here to pick up an on line order. He glared at me and said "Did you take a number"? I said no they told me to just come back and pick it up since it was paid for on line. He glared at me again and said "Take a number". I have never in my 62 year life been treated so poorly when trying to pick up an item from a retailer. I went out to my car, called their 1-800 number and cancelled the order. As I said on the phone, I will never purchase anything from Cabela's......EVER. I will buy my gun from a local small business where I know they will at least act like they want my business. I'll be amazed if this store stays in business.....and Loy.......you can take the shotgun I was going to buy...

I called to check to see if the firearm I wanted was in stock. I was told there was one left and they do not hold guns. I was told if I purchased the firearm online and then come to the store and complete a background check the firearm would be mine.

I purchased a firearm for $674 online and had a confirmation receipt. I showed up to the store and I spoke with A representative named Stone. They said the firearm was in stock however when I purchased the firearm it assigned a new serial number and it would take 6 to 9 days to receive it.

That is totally unacceptable and poor customer service. Don’t tell me to purchase a firearm online if it’s not gonna be the same firearm. So when I canceled the order, I was told it could take 5 to 7 business days for me to get my money back.

I canceled the order and I will never ever come back to Cabela’s. That is poor customer service and I’m tired of this store messing up orders. I will also post this experience on my social media where I have 57,000 followers. I also own an executive protection company, and I will post about this and share to all my law enforcement and security colleagues. Nobody wanted to help me leave with that firearm that I paid for In advance.

Anyone ever wanting to buy a firearm online from Cabela’s? I would highly encourage you to do it advanced shooter supplies or go to LEPD firearms on Bethel Road. Never shop at the store because they don’t care about you.

5-7 business days for a refund for a product that was never in my possession is crazy. All my information was included on the order/receipt. Documented by customer service phone number I called which was absolutely no help and the representative on the call didn’t care.

I ordered the same gun today from Vance’s shooters Supply in Obetz Ohio purchased it online and showed up, filled out the background information and left within 30 minutes. The gun was also $71 cheaper. Lesson learned, do not buy firearms from Cabela’s. Go to a certified gun store that...

Ordered rifle online for in store pick up. App said the store had limited stock available at Columbus store. Once I completed checkout, it said that it was shipping the rifle to the store and be there 4-7 days. Ok, no big deal. Get email that my rifle is ready for pick up 5 days later, not bad. Went to the store last night close 6pm. Store wasn’t busy. Went to gun section and checked in. I was 2 in the queue. Ended up waiting over 20 minutes for help. Finally get assistance, then associate had to find a computer that works, finds one. Start working on background paperwork only for the system to crash and the associate had to go find a new computer that works, delete the old partial done paperwork and start over. While processing the paperwork, it was caught that the wrong caliber was sent to the store. They were unable to complete the sale to me because of that. They processed a return since they couldn’t adjust the order for the different caliber. No manager was on duty at the time to assist and figure it out. Associates were very friendly but they are set up for failure with poor computers, no leadership present and wrong rifle being sent. The associates said I should call customer service to complain. I did do that, they offered me a $10 gift card for inconvenience. I explained to the rep that I didn’t feel that covers enough of the time it took from me. The customer service agent was very nice and came back with a $50 gift card. The associates suggested I reorder the rifle, I don’t feel confident in the company to send the right rifle nor in the computers which I am putting personal information for background check. With lack of care having good computers and Internet access for doing background checks worries me that they are lacing in security of my personal information. I would rate this a 1 star but the employees were all very friendly and tried their best with...