DXL Big + Tall — Local services in Columbus

This is one of the best retail experiences I've ever had! Ian seriously went above and beyond for my wife and I when we were temporarily located in the area for the birth of our son. When our stay got extended a couple times unexpectedly, we needed new clothes and Ian helped us with size swaps and returns, online ordering, and coordinating our delivery address for shipments between locations where we were staying, and even offers to keep us updated via his personal cell. At one point during labor he offered to swing by our AirBnB to see if a package arrived. The whole staff was wonderful, but Ian honestly did so much more than I would have expected and we cannot thank him enough for making our stay smoother and easier while our minds were focused elsewhere. Thanks so much again Ian and highly recommend visiting this location if you're a...

Some staff members very experienced and knowledgeable, you can tell which staff members are either new to retail or have the experience but are new to this retail brand.

Either way, the service is always great, even when I have to spend some extra time waiting.

I have rented suits for two different weddings at the Polaris location and bought most of my work attire there as well and have only come across minor issues here and there.

Make sure your special deals or sale prices ring up properly and don't let them sit clothes you are returning, or have selected but are still shopping, on the case behind the registers. Someone else will come by and move them as they do attempt to keep...

I have shopped at this location for over three years. They always have nice employees there however, getting help before your ready to check out is scarce. However, the last two times i was shopping at this store I receive excellent customer service. They were able to search in the back for me and check online to see if they have the items.

I recommend shopping at this location i am a platinum member and enjoyed their tailoring benefits that came with the membership however, since covid they stopped the tailoring service.

Definitely recommend checking out this location for any business professional attire or athletic attire. I shop here at least once...