Best Buy — Local services in Harrisburg

I had shared a feedback in the Best Buy- Concord,NC website and they never posted it. There was absolutely no abusive language or any name ( first or last) .. so wondering why ... They definitely had a guideline in the feedback section that there must not be Attitude in the comments posted... My whole feedback was about how bad the attitude of the staff was .. so they must remove the instruction on the feedback page and have it posted in all walls of Best Buy stores " Show no attitude to customer ".... Now below was my experience and feedback that I posted . I mostly buy elecronics from Amazon or Bestbuy and not anywhere else. Few weeks back, I got two smart watch for my marriage anniversary. One Samsung watch 4 for me and one Apple Watch 4 series for my wife . Since we were in Myrtle Beach, we got the apple watch there and they did not have the Samsung watch in stock, so i ordered online to pick it up when I am back home to Charlotte. my wife had specifically asked the store associate for the white sports band (Nike +). There was a $50 off for mothers day for both the watches. I picked my watch on our way back and when we opened the apple watch from home , we noticed that they had the wrong watch in it .. "mistakes do happen"....so we took it to the best buy store in Concord the next day expecting a simple exchange. They did not have the nike series and the staff at the pickup section was kind to offer placing an order for us online. Once the order was placed , we got a bill of $50. We were surprised as it was meant to be a exchange as both the watches were the same cost . With not much knowledge the staff requested the manager to check . To our surprise , a manager in the geek squad section with the blue uniform showed up with a attitude to begin with. He mentioned that they cannot take responsibility of the Myrtle Beach store's mistake of packing the wrong item and the only option for me to do an exchange is to go to the Myrtle Beach Best Buy. I was calm and explained him about my purchase of two watches. He was not ready to listen and told us that he can't help the situation and we can return the watch if needed. I was now at a point of returning both the watches .. he was ready to take up the return and rather not even say a word that Best buy messed up ... I was puzzled for a moment if BestBuy was a chain or this store was an independent entity. The store manager immediately showed up and he requested this guy to override and process the order. He also had a attitude as if they were donating the watch for us . I have never had such a bad experience buying something for $700+ and feeling like a homeless person. They need to be coached that customer service is key and that's part of the job to understand an issue and address it .. Would never go to this store again ..... #buyonline , #ForgetExchange@BestBuy, #StaffNeedTraining. #AvoidConcordBestBuy...

Request to Google to add a rating of no stars.. I felt very bad giving...

Experience bad enough to open a lawsuit to get what I paid for.

Purchased a laptop online and when I received it, I checked the hardware components to find they sold me one with downgraded equipment. NOT what I paid for.

Had I not been slightly computer savvy, they would have 100% sold that to me and more or less stolen from a customer.

I reported the issue online and they gave me a case ID number and said go to your local store and they will give you the right one.. just give them this case ID#

I did exactly that and after standing around for 35 minutes because nobody knew what to do I was "helped" by some guy with a terrible attitude.

He told me well.. I can get you the right computer but you have to pay full price because we only have a new one and not an open box. That isn't my problem.

#1 I didn't sell me an item I didn't have.. best buy did.

#2 best buy charged me for a high end laptop and sent me what LOOKED like the same laptop but had low end internal equipment. (Tried to steal from me)

#3 YOUR customer service sent me to this store with a case ID and a solution. Online or in store they are the same company correct? So why am I told .. "well you have to talk to them I'm not helping you unless you pay more?"

#4 when I asked to speak to the General manager I was denied that and then the employee refused to disclose when and where I could speak to him.

Best buy created the issue cause I caught them. Then apologized a ton and said here is the fix and then this store denied to honor their case ID and refused to even look at the chat transcript I saved.

Maybe you all should stop trying to steal from your customers by selling low end equipment in high end casings!!

Thankfully I saved everything and was able to reach a lawyer that specializes in going after big corporate places like this that are doing illegal things like that. They showed its what they intended to do by not fixing the problem and denying consumer access to speak to higher authority.

Will update when all of this starts going in motion and to be honest I am willing to spend $20,000 over a $2000 laptop because I don't like people trying to rob me and then telling me to get bent after they say they will fix the issue they created. See yall in court eventually. I promise.

Anyone that got this far SAVE YOUR TRANSCRIPTS LIKE I DID!!! Without them they can say they didn't say that and whatever else. This company and especially this store...

I could not be more disappointed with my recent Best Buy experience. I was gifted a TV and mount for Christmas, as well as Geek Squad Installation. However, Best Buy messed up and didn't mail the mount in time for my Geek Squad appt. Also, they didn't inform me it was an extra $80 to mount a TV over a fireplace (makes no sense, took them 15 minutes start to finish). Anyway, when the Geek Squad arrived and didn't have my mount, they told me they had an extra one in the truck that was compatible with my TV. However this mount was $149.99 instead of the $49.99 one I originally purchased. I did not want to pay the extra money but I had taken the day off of work to be there for the installation, and the Geek Squad agent told me that I could do a price adjustment as soon as it went on sale for Black Friday the following week. Well, after spending all that extra money that day I wasn't expecting, next week I called and talked to 3 different people trying to get a price adjustment and it turns out there are black out days during the week of Black Friday and Cyber Monday. The people I talked to basically told me "too bad, out of our hands." So I called back today for a price match since I found the same mount for $100 on amazon. After being #99 waiting online to talk to someone, as well as over 2 hours on the phone, being transferred to 5 different people, they finally came to the conlcusion that the mount was sold by a 3rd party and so they can't do a price adjustment nor can I return it. The person who sold me the mount arrived in a Best Buy truck with my TV, had on a Geek Squad shirt, EMAILED ME a receipt that says "Best Buy and Geek Squad" on the top, and they are telling me they can't do anything. They also refuse to tell me who the third party is. I am furious and will never be purchasing from Best Buy again on principal. This is FRAUD.

Update: I tried to do the same price adjustment in person since someone on the phone told me I should try that, and the supervisor in person told me that she couldn’t do anything and id have to go online. I will be returning the most recent television we bought and taking my business elsewhere from now on. She could have made this right with a small gift card, anything, but she was unwilling to help. I am extremely...