Bass Pro Shops — Local services in Harrisburg

I bought a used savage 64 from a local Bass Pro Shops in Concord, North Carolina on 01/26/2025. Upon getting the firearm home and firing 6 rounds of the proper ammunition through it, we noticed the grouping of the shots was very off which led us to believe the barrel needed to be cleaned. While putting a cleaning patch through, we felt a loose place in the bore leading us to believe the gun had experienced a squib fire. The swell from the squib can also be felt by hand on the outside of the barrel. I understand that this is not a manufacturer defect but a gross act of negligence on Bass Pro Shops end. The potential injury that this defective firearm could have caused just because it didn’t have a thorough inspection before being added to the inventory is absolutely astounding. I want to make sure for safety reasons this gun is retired, remanufactured, gets a new barrel etc. so that no one potentially gets hurt due to the neglect of the dealer/retailer so I have emailed the manufacturer with the serial number.

On 01/27/2025; I reside approximately an hour and a half away from the Concord location so before I left my home, I called customer service to get the proper protocol on returning my firearm as I was told I had 3 days to do so by the employee that completed my sale (Caleb Edwards). The employee on the phone was helpful and provided me with the correct information and gave me no kickback on bringing a firearm back in the store. When we arrived at the store, I was greeted by a firearm employee (Joe/Joey?) and a female customer service employee telling me I could not return a firearm and to that I replied that I was NOT leaving the store again with this gun and that the employee that completed the sale stated I had three days to bring the firearm back. This conversation got heated, not threatening what so ever. The female customer service rep got on her headset and said “someone is wanting to return a firearm, I guess it’s not safe”. To which I interrupted and said “there is no guessing to it, it isn’t.” The used gun employee (Trey) came to the desk and got the firearm and escorted us back to the firearm desk where he took my ID and further information to the back room. When he came back out, I asked if this gun would go back in to inventory and he asked if the gun experienced a squib, to which I said yes and he stated he would have to know for the paperwork for the manufacturer. As we were leaving after the return transaction was completed, a sheriff’s deputy came in the store and went straight back to the gun counter (too much of a coincidence for the verbal disagreement that just occurred for my attitude not to be the reason).

Looking back, starting the transaction, Caleb Edwards asked in a fast, low tone if I knew the firearm was used. I didn’t fully understand the question and panicked and answered yes (which is my fault) and wasn’t fully made aware until I was signing the acknowledgement after the background check, etc was complete. Which leads me to believe this employee KNEW what he was wrongfully doing. I’m not sure if he felt he could do this because I am a woman and was clearly inexperienced with this style of long rifle but I should have signed the acknowledgement and been made FULLY aware that this was a used long gun before starting the paperwork.

What kind of inspection is done when a person brings a used gun in to sell to the store? I question that it is a good, thorough one or I would not have ended up with a gun that had experienced a squib fire. The gun should have never made it in to inventory as it is highly unsafe for someone to fire, let alone an inexperienced shooter.

A customer service representative should not be able to dictate what is safe and not safe to a customer, nor should they argue the fact that the customer thinks it’s not. The used gun return policy needs to be made clear for customer service representatives as well so that customers like me aren’t greeted with misinformation after driving a good distance a second time.

DO NOT BUY SAVAGE 64 SERIAL...

Even though we love this store, I have to rate with 1 star this location. Yesterday 5/6/25, around 6:30pm. I recently visited your store and encountered a sales person whose behavior made me feel very uncomfortable and upset. They were overly persistent and intrusive, which felt like harassment. I believe it's important for your team to be aware of this to ensure a more pleasant experience for all customers.

It was a very lonely Tuesday and there was no one assisting in the grill area. But, who was really visible was the sales team by the sunglasses offering a discount. We were approached once by the lady in their team, she was quick on the offered discount and nicely backed out when we said no thank you, not today. Then we proceeded to the grill area since we saw online that the grill combo we wanted was in stock. There was no one there so I asked the cashier if she could call someone to help us. Well, the cashier panicked and said she did not have the "thingy" to call anyone even though there was a phone on the register. She explained very weirdly the process on how to buy a grill. In those 5mins there was not a soul and she just told me to go find someone else. Great, so I head over to camping and see if someone was there but it was empty. Since I used the main hallway, one of the sales team members approached me again. This time, the older guy in the team. He saw me looking around so he asked if I had been offered a discount, even thought he was present when his colleague approached me earlier I said yes I have but I am looking for some help at the moment. They guy then says: well we can get you someone to help you, come this way. He walks me 3 steps to the right to look at his Hilton/Discount map he had by the sunglasses counter and I said: I really do not have time for this, I just need help with a grill please. He said, oh just let me go over this because you need your discount and then I can get you help. So I said again: I do not have time for this right now I need help with a product. He then to looked me dead in the eye and said: OK GOOD NIGHT.

Angrily, I walked all the way to the boat section where I found a guy in green shirt and gray shirt that quickly asked if I needed help. The guy in green must have been a supervisor because he mentioned he did not have anyone on duty this Tuesday in camping/grills but that he will help me. He filled out quickly the form and told us how the process worked for pick up. He was the most efficient and quick help we have ever gotten in this store, as well as for all the fire arm experts in our other visits.

It was really disappointing that the cashier did not explain what we needed to do well in order to buy a grill as well for her not being able to radio/call someone of her team to assist us. She also did not mentioned anything for our military discount when we asked. Useless.

On our way back after paying. I saw the same older guy harassing a lady in a camping shelf aisle and he was lining into the pillar blocking her out.

To the sales team in the store, STOP HARRASSING PEOPLE. This behavior should not be allowed. Customers should feel free to walk around in a store, freely.

I was way to angry to report this in person and/or my partner after I told him what happened while the supervisor was filling out the slip. Hopefully someone has the time to read this and let the team know about...

Purchasing a boat can be stressful, but purchasing from the correct dealer can make this process entirely different, and honestly life changing. I have purchased two brand new boats from the Concord Mills location. A Tracker Pro 170 and Nitro Z19. All in the span of a year and a half.

As an USAF veteran, I fully expect for processes and paperwork to be completed properly and on-time. However, if there are mistakes, they need to be handled with swift and professional efficiency.

After my second purchase (Z19) fish and wildlife didn't have my paperwork done correctly, or there was a misunderstanding elsewhere. I began receiving calls from the bank; after a few phone calls, I received what we all "proper customer service". Swiftly, Mr. Ryan Green stepped in to help and smooth everything out. Their professionalism goes beyond this instance, asking to speak w/ the associates about additional business details, I was greeted with a kind smile, and given their full attention (eye contact and a firm handshake)whenever speaking.

While I am here, I would like to say a special thank you to those who helped me along my last few boat purchases. These will hopefully be individuals who you can recognize whenever you arrive, and know you are receiving the help you deserve.

Mr. Ryan Green: True problem solver, and has sat down and worked with me individually to make sure my needs were met. Thank you; to the nth degree. Your professionalism merged with a light heart and the ability to stay on task are details I need in my life and am working for.

Mr. Keenan Marsh: Over the past two years, and 3 boats (one I built) I have spoken to this man and his twin brother, more than I have spoken to 80% of my own immediate family. Hours, upon hours of running numbers, talking parts and marine tech for my boats. He deserves a raise, if not only for the time of his he has given me. He and Bass Pro Shops all know, I do not drop off my boat unless he is there to oversee it. No offense to anyone there, his attention to detail is of my own and I can trust it.

Dale Rice: He'll be one of the ones you'll meet whenever you go to trade in a boat or run numbers. He gave me the highest offer for my trade-in. I checked 6 dealers within a driving radius of 5 hours. Another appreciatively firm handshake.

Jill: The absolutely sweetest woman you'll ever meet signing your final paperwork. Nothing to say here, just exact who you would like to see sitting there in front of you finalizing your paperwork. In her later years, but a smile that illuminates the darkness and eyes that twinkle as she speaks.

We appreciate these encounters. No this was not written by A.I. No, I am not glazing any of these individuals. I am simply tired of spending my hard earned cash and not getting a what you paid for and getting disrespected in the process. This is the way business needs to be done. So, when that is achieved, I believe we need to do our parts as good customers to say this.

By the way, the boat is a DAMN DREAMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMM! In all seriousness, I am in absolute love it. Last thing I need is the finishing electronics, but that is coming in due time. Attached are a couple...