CVS Pharmacy — Attraction in Cypress

After waiting in line for 15 mins, I arrived at the window. I told the initial pharmacy tech that I’m picking up scripts for 3 people and provided the names / DOB. This is important because after 30 mins at the window, I only left with 1 script. There was an issue with my insurance not covering the brand name Synthroid. Apparently the script did not allow the generic substitute. The pharmacist said he could give me a 3 day supply while the insurance issue was fixed. Fine, I agreed to that as it had already been 15 mins. 5 mins later another pharmacist comes to the window asking me what dosage I needed. I’d already had this discussion with the previous pharmacist! Another 10 mins passes and another tech checks me out. She had two meds, one for me and one for my daughter. She stated I owed an amount for my daughters script. I told her that was incorrect as she has dual coverage. She called over another tech by the name of Tamisha. She was EXTREMELY RUDE. She argued with me about what type of insurance we had which was incorrect. At this point, now 45 mins spent in line and at the window, I am beyond frustrated. Tamisha hung up the phone while I was speaking, walked off, and THREW my daughters medication to the side. These actions were rude, unprofessional and uncalled for. Kristine who checked me out was nice and helpful, but Tamisha was horrible. I’ve been a longtime customer of CVS and do not appreciate being treated this way. I requested the pharmacy mangers information and was told she (Morgan) is on vacation. I called and spoke to the store manager, I believe her name was Rosalie. I would like someone cto reach out to me regarding this nightmare of...

Exceptional Expertise at CVS Pharmacy in Cypress, Texas!

I recently had the pleasure of visiting the CVS Pharmacy in Cypress, Texas, and was thoroughly impressed by the exceptional knowledge and dedication of the staff. From the pharmacists to the sales associates, everyone I interacted with displayed a remarkable level of expertise and passion for their work.

The pharmacy team took the time to thoroughly explain my medications, answering all my questions and concerns with clarity and patience. Meanwhile, the store staff offered helpful recommendations and insights on various products, making informed shopping a breeze.

What struck me most was the staff's willingness to go above and beyond, ensuring I had a comprehensive understanding of my health and wellness needs. It's evident that CVS Pharmacy in Cypress prioritizes customer education and care, creating a supportive and trustworthy environment.

Kudos to this exceptional team for setting a high standard in customer service and healthcare expertise. I highly recommend this CVS Pharmacy to anyone seeking knowledgeable professionals and a personalized...

I went to pick up my prescription today, and my experience was very disappointing. When I got in line, the pharmacy employee refused to assist me before two other vehicles. She told me my prescription wasn’t ready and asked me to wait 3–4 minutes because she “couldn’t find it.”

However, I had already received a message earlier this morning confirming that my prescription was ready for pickup. Somehow, within two hours of opening, they “lost” it — but after helping two other customers behind me, she suddenly found it within minutes. That just doesn’t make sense, since it typically takes about 30 minutes to remake a prescription.

It really felt like she intentionally chose not to help me, and the lack of honesty and professionalism was frustrating. I hope management looks into this issue so it doesn’t happen to...