Planet Fitness — Attraction in Sugar Land

Staff was nice. Price is cheap. Location is good. That being said, I joined in May of this year and just cancelled my membership yesterday. I paid the 58.00 plus tax buy out fee gladly. I will tell you why. Since I joined, this place has not been my idea of a gym. Maybe because they say they aren't a gym. Boy, they aren't kidding. If you are a weight lifter, you are going to be disappointed. This place caters to cardio. There is a very limited amount of weight machines and free weights. There are several smith machines. But depending on what time of the day you come EVERYTHING is being hogged by other lifters. Many of the times I have visited, I did not compete my work out due to not enough equipment... or it being broken. There is no enforcement of gym etiquette. Hardly anyone ever reracks their weights. So instead of having a streamlined squat or leg press session, I'm having to rerack other people's abandoned plates. Never sit on a machine without wiping it down. I've witnessed plenty of people leaving sweaty messes before just moving on to the next machine. And if you wanted to use the bottle holder to hold your water bottle (because jugs are not allowed here), too bad. It's usually full of empty bottles, empty cans, and other random garbage. The women's locker room changing area has one bench that is always full of sweaty butt prints. So general housekeeping is not a strong suit here. I've never used the massage beds because each time I tried it wasn't working and I didn't feel like waiting around for the other one to be available. And the lunk alarm is just hypocritical. Judgement free zone... but you are going to publicly call out serious lifters? Please. By all means, use this place to get fit enough to gain some confidence and get into a real gym. And make sure you practice proper...

6/17/19, Ut-ho, new roof leaking, must have used the same company that works on their televisions.

6/12/19 Planet Fitness Trump, Don’t ask anyone working here a question unless you want a lie for an answer. My problem started after the club flooded and was shut down for 10 days in May. When it reopened I couldn’t watch the same television programs as before because they were on a different television. Their explanation was water damaged some of the televisions but help was on the way. Two day later we lost all television service, plus now they were installing a new roof. For the next 10 days we avoided falling objects while breathing the dirty air resulting from the pounding on the roof by the roofers. I later learned the reason we lost the television service was because the roofers had moved the tv antenna. All the while I was led to believe it was technical problems with the televisions themselves. Once the television service returned I had the same problem, I couldn’t watch the same programs as before the flood. Yesterday I noticed that a channel had been changed on one of the televisions. I have been told on a dozen occasions that they can’t change any of the televisions. I asked for information to contact the owner of the club or district manager. I was told by the worker behind the desk that they don’t have the information available but gave me a card for the club manager. This is absolutely useless because he is acutely aware of my problem and has taken no action. This is my second review and I want to change my rating...

I do not like posting bad reviews. This has been a great starter gym. The staff has been somewhat friendly when you walk in and when you leave. However, the manger here does not seem to know what she is doing. I had changed my bank and my membership lapsed so I used my credit card when I came in Nov. Dec I still had not added it to my account so, this time they added a late fee and made my total $42.11 on Dec 23 around 3pm The clerk at the desk told me so, I paid with my credit card again. When I came back in the app was still showing a balance due. I told them I paid with my card when I was here last. Can you look up my check in history? SHe says It does not show a charge. I know it doesn't, that is why I am talking to you. Can you look up the credit card charges for that day. Let me look up my history the 23rd, it was the 26th now. Can you look up the charges for that day? Yes, it shows you owe and have not paid since November. Baffled, I said maybe you are not understanding what I am saying. No I hear you. She starts repeating what I said and what she said. I just told her to cancel my membership. Guess what, next day still not cancelled. I had to go up there and talk to somebody else. I will be disputing the $42.11 they stole and then maybe they can finally look up the charge. Fitness Connection has a lot more equipment, nicer people, a woman's only section, free weights, steam room, lots and lots of equipment no waiting. Thank you so much for forcing me to find...