In the past, middle class Americans were shocked by the high taxes attached to a hotel stay, but now prepare yourself for a $52.10 NIGHTLY “resort fee” to be added to your hotel rate. This is reasonable if you have “resort like” benefits, amenities, or some outstanding customer service. Read on for the many more aspects of this hotel that travelers should beware of! Poor customer service at check in. For MONTHS we planned my husband’s big 60th birthday party in which 7 couples were all flying in from California, Tennessee, and Texas. It was a BIG deal for us, but not to the check in staff at Planet Hollywood Las Vegas, we were treated as if we were just a number. We had asked in advance for our friend group to be roomed on the same floor and were told on the phone that the check in staff would take care of that. However, at check in we were urged to “get it over with,” and were brushed off. There was absolutely no consideration whatsoever of our “group” status or the personal special event we had put together. The attendant DID NOT CARE. Rooms. The man who checked me and my husband in “the man of honor, “said we would LOVE our room. Yet, when we got into room 2694, it smelled musty, mildewy, and as if they had used a cheap “Carpet Fresh” on the carpet. The room was hot and had a view of the tops of buildings. When I took my boots off and walked around the room one sock became wet. I went downstairs to request a new room and found another set of our friends was attempting to change their room, 5190, as well reporting that it was also hot and musty/mildewy. The manager, Bryan, dismissed my friend who explained she had an autoimmune disease and asthma and would appreciate a move. My husband and I were granted a room change, but the manager refused the move for our friends and instead sent maintenance to check the ventilation and WHAT A SURPRISE THEY WOULD FIND! That smell was the same as our room moldy and mildewy, just as suspected! Pool loungers. One of my friends was told the loungers we were sitting on at the adult pool, were $70 each. There was no signage. We learned from some other guests that they were quoted $50, and another $30. One of our friends went to the front desk and paid $30. What kind of deceptive practices are going on here? Rooms. The armoire has a full size mirror, but the entry had a full size picture of a young man about 20 years old, in a sexy pose. Think back to when you were a teenager and had posters hanging in your room of a heartthrob or crush. That is what we saw every morning, day, and night. Ridiculous! If not artwork, something else. There are no amenities in the room to speak of except shampoo, conditioner, lotion, a fridge, and a safe. There are no coffee makers in the rooms. Remember, the additional $52.10 RESORT fee you’re paying EVERY night? That gets you access to the fitness center and internet access. This is bare bones Motel 6, but certainly does not merit the title “resort.” We have paid resort fees and received a personal butler, turn down service, essential oils for the jacuzzi in our rooms, and had robes and slippers for each of us. “Resort fees“ should have some merit. They could charge for internet and fitness center, but then what amenities could they justify that extra $52.10 for? We have already looked at different hotels for our return trip and it certainly won’t be Planet Hollywood!