Sandbox VR

We’ve been to sandbox a few times and never have had the experience we had today! The customer service my family and I received upon arrival from Mike was awful. Mike was very rude and not welcoming at all. My family and I have been to this location at the Battery several times. We showed up 15 minutes before our time. Mike approached me asking,”if we all signed waivers.” I responded yes he then questioned my response with,”really did each and everyone one of you sign waivers?” But this time with this question his face insinuated I was lying and he just told there staring at me like I was lying. I simply replied yes my husband and I and our two minors have all have completed waivers. He then left and we sat in the lobby until they called us for our appointment which was 15 minutes after our appointment time. No one updates us that they were behind and running late they just had us standing there watching other people be brought to the back that arrived after us. Now once we arrived to the back we were given the instructions to put on our own arm and legs sensors. All the times we’ve been there we have never had to do this. The employees have always done this for us which is what I expected this time. I personally would never entrust delicate sensors and costly equipment in the hands of customers. Nonetheless, we some as instructed one employee by the name of Cole came over to us and instructed us that we were putting the sensors on upside down and to turn them right side up. We made the changes to the sensors and when Cole crossed our path again my husband asked him if they all have gotten into trouble by placing the sensors on someone is this the reason why we’re doing it ourselves? Cole’s response was,”No, this is something we have ya’ll do when we’re busy just to move things along.” I understand that but in my mind to be brought back there by Mike and told this is your color to everyone and not to be shown how to properly put the sensors on is mind boggling. Then to hear Cole say they were busy, and I am literally standing there watching Mike holding a now 9 minute conversation with another employee is baffling to me. He literally could have placed the sensors on us but I digress. The employee Cole who gave us our jackets and placed our head gear over our heads was nice but completely reeked of cigarettes. The smell was so nauseating. The game was glitching throughout the entirety of the game. Overall it was just a unusual experience from the start. It is unreal how one or two employees attitude and habits can ruin a whole experience. I would say this I know customer service is hard and we all have our days and that’s okay but call out or fake it until you make it. Don’t go ruining it for others especially when they’ve paid the amount of money they paid for a positive experience.