Punch Bowl Social — Restaurant in Vinings

Very disappointed by the management at PBS. I had a birthday party for my husband planned there and my husband blew out his back. I was in constant communication with one manager all week, who assured me (in writing) that I could reschedule the event, if need be, and would only lose 1/2 of my deposit. The day of the event, my husband was worse. I emailed immediately and did not hear back. I went in person to talk to a manager to make sure we could still reschedule. If not, we would have wheeled my husband in. I was assured, in person, that we could reschedule and that we would only lose 1/2 the deposit ($300). I was thrilled. I immediately texted our guests with the new date, only to receive an email the following Monday stating that they would be charging the full amount of a party we didn't have (including the 20% gratuity) to my card and that if I wanted to reschedule, I would have to pay the full amount again. I emailed back and was pretty upset for obvious reasons. The manager that told me we could reschedule said that he was given misinformation. I asked to speak to whoever his boss is, and received a call from him (Cannon) two days later, only to be told that I was lying. I realize (and I told him this) that the contract states I will lose my money if I cancel within 72 hours, which is why I went in person to ask if I could reschedule without penalty. Had I been told that I could not, I would have wheeled my husband in. I, obviously, preferred to reschedule so that he could enjoy his party, but had no desire to completely throw away $1300. I did everything I could to come up with a compromise (I said, 'keep the whole deposit, but please let us reschedule and pay the difference'), and was met with very rude responses from Cannon. I am extremely disappointed about the whole situation, as I hosted a party there for work, and it went great. I will never use them again now and I would encourage others to consider finding a different venue. The customer service is extremely lacking and the staff clearly does not communicate with each other, which is the whole reason this happened to begin with. Sad to have to even write this up. I was hoping they would be more willing to...

Piss poor. Save your time and money and go elsewhere. This was our second time here. Our first experience was bad, but we decided to give them another chance. Bad idea. The food is okay, nothing special. The service is abysmal. After taking our order and bringing our drinks, our waitress disappeared and only came back to our table twice, and we only got one refill on one of the drinks the entire time we were there. There were 3 in our party and two of us got our food and finished eating before the 3rd person in our party got theirs. 20 minutes after we got our food, the 3rd order was finally brought out. We told the person that brought the food to have our waitress come over, that we would just cancel it. Instead of coming to our table, she stood at the end of the bar talking to the manager and pointing at us. Very rude. The manager came to the table and asked us if there was an issue, and when we explained what happened, she said, "I know," in a very condescending way and also didn't really seem to care that the food took as long as it did, offered us a free round of alcoholic drinks but we clearly only had tea and water on the table. We will never go back here. Something needs to be done with not only the training of the servers to make them actually want to care about resturant hospitality, but also with the training of management on how to handle situations with upset tabels without being condescending and seeming as though they do not care. At the end of the day, the servers rely on tips from guests to make a liveable wage most of the time, so at least acting like they cared shouldn't be as hard as our server was...

We visited your restaurant on Saturday, August 12. We were seated after we finished our alcoholic drinks. The hostess' were very attentive and nice. We had been sitting for awhile and several servers were walking by our table but no one stopped to serve us. I went back to the hostess stand to let them know that no one had been over. She apologized and brought waters over and told the server. A white lady came over to the table and said what can I get you? I was Stunned as to the approach by her, I told my husband that I didn't want to eat here. She walked away. Didn't apologize or anything. We were leaving but I wanted to get her name. I went to the hostess stand and the server in question was standing there. I asked for her name and she just smirked. I expressed my dissatisfaction of her demeaner and service to her and she was defensive saying it wasn't her rotation. As a paying customer, is this how you talk to your potential customers? The conversation got heated and the hostess went to get the manager. He came over (once again no one introduced themselves) and asked what was going on. We tried to explain the situation to the manager and the server tried to butt in. My husband told her that he was talking to the manager. Her exact words were "I don't have time for this". Totally unbelievable that this type of behavior was presented. The manager never apologized for her behavior nor did he offer to seat us again to be taken care of. I AM TOTALLY DISSATISFIED WITH THIS LOCATION...